Brandon Tomes McKinney Volkswagen

I recently had the pleasure of working with Makhi Bailey at Brandon Tomes McKinney Volkswagen, and I couldn't be more satisfied with the experience. From the moment I walked in, Makhi was attentive, knowledgeable, and genuinely interested in helping me find the perfect car. He took the time to understand my needs and preferences, and his expertise made the entire process smooth and enjoyable. I highly recommend Brandon Tomes and Makhi to anyone looking for a top-notch car buying experience. Thank you for your outstanding service!

Purchased a 2024 Atlas on September 7th. Rims were ordered and 3 months later I still have not received the rims or any update on the status. Went to the dealership twice and was told they were on back order & they will be in the week of Thanksgiving. I was told that by Carlos. Went in again in December and was told they are still not in and Carlos was not that day. Contacted the dealersjip via the online chat twice requesting to be contacted and still no response after being told someone will contact me. Very disappointing. Here it is December 11th and I am leaving a review in hopes of getting this resolved before '2025. I received so many calls from the dealership before purchasing the vehicle that I had to block the number. After all the paperwork has been signed and the vehicle driven off the lot I won't be referring anyone.

Stay away from this group. I regret not going to frisco Hendricks. Worth the trip. Apparently add ons are mandatory per their general manager Ash. Even though the msrp said it was an option and even their contract and warranty states that they still added it to the outdoor price and said it is up to this branch to add or remove no inputs from customer who is buying this car. Calling and walking into the shop to remove the warranty and additions is like talking to a brick wall. Again if you want good service and no underhanded tactics your best dealer is with the frisco dealership. This is copied from another poster who echoes my sentiment, as I have went to the dealership twice, left a voicemail, and called several times to be sent to voicemail attempting to cancel the add on warranties for the 2024 crossport we purchased.This dishonesty at the finance department is unacceptable. Explain your add ons & ask if wanted, instead of stating they are included. Darryl the sales guy is a decent person, the sales manager was ok, though he tried to undervalue my trade by nearly 9k. Which they then claimed was due to damage, yet sold it less than 3 days later. There was not any exit setup from the dealership. We still have not received account set up notice from VW in the mail as promised. i had to call them for the account number to get logged in. We did not set up any VW app, and again, researched on our own to complete the promise. They sent the salesman Daryl off to a another walk up customer so i don't blame him. But not a good exit procedure. Had to come back and ask for floor mats again, was told they would be ordered. Ended up having another salesman go & removing from another vehicle. Carlos in finance needs to be retrained or let go.

Isaac Fernández provided a great experience by listening, understanding and delivering on what I wanted. I will do business again because of Isaac

The dealership is nice overall. Isaac Fernandez is one of the great aspects of this location

Very helpful and listened to my needs and wants. Not high pressure sales at all. Everyone I came in contact with at the dealership was very nice.

Isaac was so helpful and professional! He took the time to explain everything to me in detail. He made the buying process quick and easy. 5 stars!

Ryan Fields was a huge help. Really saved me a lot of time dealing with other dealerships because he had exactly what I wanted and was able to get me out the door as fast as possible!

I was looking for a car and came across Brandon Tomes. I spoke with a kid named Ryan and he was awesome! I explained I was looking for a Mid-size SUV and was interested in the Volkswagen Atlas. He said he could vouch for this model because that is what he drove. He text me proof that he just wasn't saying this to grab a sale. I let him know I still needed to do more research and get my green in order and he was good and not pushy about trying to close a sale. I appreciated that more than I can say! It was refreshing not to be suffocated by a pushy salesperson!

Isaac was very helpful and made my car buying experience a super positive one! He was quick with great suggestions of cars that fit my style perfectly. I am extremely happy with my purchase thanks to Isaac!