Reviews
Charlie (Service Rep) and the Service Techs always
Charlie (Service Rep) and the Service Techs always delivers on excellent service. Charlie is a true professional. I appreciate his commitment and follow-up to keep me informed. Great Job
Charlie (Service Rep) and the Service Techs always
Charlie (Service Rep) and the Service Techs always delivers on excellent service. Charlie is a true professional. I appreciate his commitment and follow-up to keep me informed. Great Job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Absolutely awful!
Absolutely awful! Even trying to deal with management they do nothing. Will never purchase from them and will make sure to share how awful they are to deal with, which is a shame because used to be a wonderful dealership. Unfortunately the management thinks no answer is appropriate.
Absolutely awful!
Absolutely awful! Even trying to deal with management they do nothing. Will never purchase from them and will make sure to share how awful they are to deal with, which is a shame because used to be a wonderful dealership. Unfortunately the management thinks no answer is appropriate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Officially the worst car purchasing experience in my
Officially the worst car purchasing experience in my entire life. I purchased a new vehicle the first week of November. At the delivery, it was discovered to have some body damage. They asked me to still take delivery and make an appointment with the service department to get fixed. I went three months of chasing the service manager down every which time I was told they were still trying to find me a rental car. Finally, the check engine light went off, and my backseat will not work and I reached out to the general manager, Craig, who did get me into a rental car, and said we’d get everything handled right away. My car is at the dealership now for +4 weeks and still has not even been serviced, I get a message daily saying I’m next on the list. GM Craig has gone radio silent.
Officially the worst car purchasing experience in my
Officially the worst car purchasing experience in my entire life. I purchased a new vehicle the first week of November. At the delivery, it was discovered to have some body damage. They asked me to still take delivery and make an appointment with the service department to get fixed. I went three months of chasing the service manager down every which time I was told they were still trying to find me a rental car. Finally, the check engine light went off, and my backseat will not work and I reached out to the general manager, Craig, who did get me into a rental car, and said we’d get everything handled right away. My car is at the dealership now for +4 weeks and still has not even been serviced, I get a message daily saying I’m next on the list. GM Craig has gone radio silent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Officially the worst car purchasing experience in my
Officially the worst car purchasing experience in my entire life. I purchased a new vehicle the first week of November. At the delivery, it was discovered to have some body damage. They asked me to still take delivery and make an appointment with the service department to get fixed. I went three months of chasing the service manager down every which time I was told they were still trying to find me a rental car. Finally, the check engine light went off, and my backseat will not work and I reached out to the general manager, Craig, who did get me into a rental car, and said we’d get everything handled right away. My car is at the dealership now for +4 weeks and still has not even been serviced, I get a message daily saying I’m next on the list. GM Craig has gone radio silent.
Officially the worst car purchasing experience in my
Officially the worst car purchasing experience in my entire life. I purchased a new vehicle the first week of November. At the delivery, it was discovered to have some body damage. They asked me to still take delivery and make an appointment with the service department to get fixed. I went three months of chasing the service manager down every which time I was told they were still trying to find me a rental car. Finally, the check engine light went off, and my backseat will not work and I reached out to the general manager, Craig, who did get me into a rental car, and said we’d get everything handled right away. My car is at the dealership now for +4 weeks and still has not even been serviced, I get a message daily saying I’m next on the list. GM Craig has gone radio silent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sean, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (248) 620-0800 so we may assist you in moving forward towards a resolution.
I contacted them twice regarding a Land Rover and they
I contacted them twice regarding a Land Rover and they Never responded - terrible service amazing
I contacted them twice regarding a Land Rover and they
I contacted them twice regarding a Land Rover and they Never responded - terrible service amazing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Made an appointment for an oil change and to check other
Made an appointment for an oil change and to check other areas in the car. Amberlee was the service rep. She listened to my problems and started the process. After the service was complete, she took her time to explain and answer my questions. She was very professional and knowledgeable. I was completely satisfied with the service.
Made an appointment for an oil change and to check other
Made an appointment for an oil change and to check other areas in the car. Amberlee was the service rep. She listened to my problems and started the process. After the service was complete, she took her time to explain and answer my questions. She was very professional and knowledgeable. I was completely satisfied with the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Pete, we're happy you found our staff to be so supportive during your experience here at Feldman Chrysler Dodge Jeep Ram of Clarkston. We are always more than happy to assist you if anything else comes up. Take care!
My vehicle was at this location for repairs from March 25
My vehicle was at this location for repairs from March 25 to April 24. When I did receive it back there were different issues that were not present when I dropped it off. Communication was nonexistent, I had to instigate contact for any updates, and was flat out lied to as to the status of my repairs. I finally contacted the service manager who informed me that as of April 18 work had not even started on my vehicle. I spent nearly $1200 on ride share and car rental services as I was told numerous times that there were no loaner vehicles available. My entire experience with this dealership's service department was a nightmare.
My vehicle was at this location for repairs from March 25
My vehicle was at this location for repairs from March 25 to April 24. When I did receive it back there were different issues that were not present when I dropped it off. Communication was nonexistent, I had to instigate contact for any updates, and was flat out lied to as to the status of my repairs. I finally contacted the service manager who informed me that as of April 18 work had not even started on my vehicle. I spent nearly $1200 on ride share and car rental services as I was told numerous times that there were no loaner vehicles available. My entire experience with this dealership's service department was a nightmare.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ram 1500 Laramie
Blake did an exceptional job getting me into the right vehicle with all of the right options! Couldn’t be more excited and happy with my new truck.
Ram 1500 Laramie
Blake did an exceptional job getting me into the right vehicle with all of the right options! Couldn’t be more excited and happy with my new truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Chris, your satisfaction is important to us, so we want to sincerely thank you for choosing Feldman Chrysler Dodge Jeep Ram of Clarkston and we hope to see you again soon!
Hassle free
Great experience with this location! From the sales expert to the financing specialist, all of my questions were answered and then some. Would highly recommend this location!
Hassle free
Great experience with this location! From the sales expert to the financing specialist, all of my questions were answered and then some. Would highly recommend this location!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ashton, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Great buying experience
Great customer service by everyone at this dealership, friendly and helpful, all questions answered completely , no surprises, very knowledgeable great product kept to all promised time frames. Blake is a top salesman and knows his products, will be back for everything I need,
Great buying experience
Great customer service by everyone at this dealership, friendly and helpful, all questions answered completely , no surprises, very knowledgeable great product kept to all promised time frames. Blake is a top salesman and knows his products, will be back for everything I need,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Feldman Chrysler Dodge Jeep Ram of Clarkston! If you have any further questions, please give us a call. We're always happy to help!