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Garden City Mazda

(925 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–8:00pm
Tuesday 9:00am–8:00pm 8:00am–8:00pm
Wednesday 9:00am–8:00pm 8:00am–8:00pm
Thursday 9:00am–8:00pm 8:00am–8:00pm
Friday 9:00am–7:00pm 8:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–4:00pm 9:00am–12:00pm
2014 state dealer award
View 3 awards
2014 state dealer award
2020 consumer dealer award 2015 consumer dealer award

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Reviews

(925 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Garden City Mazda from DealerRater.

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Be very careful if you shop at Garden City Mazda (NY).

Be very careful if you shop at Garden City Mazda (NY). They list attractive Internet prices, but when you arrive, they add an unexpected $995 "admin fee" on top of the price. I had to threaten to walk away to get them to remove it. Also, the online price assumes a $1,995 down payment without making that clear upfront. If I hadn't double-checked the math, I would have overpaid by almost $1,000. Bottom line: Always confirm the full, real car price before signing anything. Watch for hidden fees. Read everything carefully.

Be very careful if you shop at Garden City Mazda (NY).

Be very careful if you shop at Garden City Mazda (NY). They list attractive Internet prices, but when you arrive, they add an unexpected $995 "admin fee" on top of the price. I had to threaten to walk away to get them to remove it. Also, the online price assumes a $1,995 down payment without making that clear upfront. If I hadn't double-checked the math, I would have overpaid by almost $1,000. Bottom line: Always confirm the full, real car price before signing anything. Watch for hidden fees. Read everything carefully.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The fact that I only had this car for only six months

The fact that I only had this car for only six months and I keep getting service lights every couple of months is really annoying. I bought a certified used car so I that won’t be inconvenienced by going to the mechanic all the time. This does not seem to be the case.

The fact that I only had this car for only six months

The fact that I only had this car for only six months and I keep getting service lights every couple of months is really annoying. I bought a certified used car so I that won’t be inconvenienced by going to the mechanic all the time. This does not seem to be the case.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Stay away at all costs, unscrupulous business practices

Stay away at all costs, unscrupulous business practices by finance and management personnel. Was given good price but when went to finance they added $1995 to price, when questioned was told it is a bank charge. I called bank and was told that they do not charge any such fee. I questioned th GM and he made some excuses about they made a mistake and he would refund the money. IT HAS BEEN OVER 6 WEEKS AND NO REFUND , JUST EXCUSES!!! I WAS TOLD THAT A CHECK WAS SENT TO FINANCE COMPANY , WHEN I CALLED MAZDAFINANCIAL WAS TOLD THAT THEY DID NOT GET CHECK!!! AND IT TAKES OVER 30 DAYS TO HIT MY ACCOUNT, IN TODAYS WORLD OF TECH , OVER 30 DAYS FOR A CHECK TO CLEAR, WHAT ARE WE IN THE 18TH CENTURY? All I can tell you is they will call it a dealer fee, bank fee etc bogus CHARGES! Go there at your own risk!!! Also have email chain to prove , going to consumer affairs tomorrow mornig

Stay away at all costs, unscrupulous business practices

Stay away at all costs, unscrupulous business practices by finance and management personnel. Was given good price but when went to finance they added $1995 to price, when questioned was told it is a bank charge. I called bank and was told that they do not charge any such fee. I questioned th GM and he made some excuses about they made a mistake and he would refund the money. IT HAS BEEN OVER 6 WEEKS AND NO REFUND , JUST EXCUSES!!! I WAS TOLD THAT A CHECK WAS SENT TO FINANCE COMPANY , WHEN I CALLED MAZDAFINANCIAL WAS TOLD THAT THEY DID NOT GET CHECK!!! AND IT TAKES OVER 30 DAYS TO HIT MY ACCOUNT, IN TODAYS WORLD OF TECH , OVER 30 DAYS FOR A CHECK TO CLEAR, WHAT ARE WE IN THE 18TH CENTURY? All I can tell you is they will call it a dealer fee, bank fee etc bogus CHARGES! Go there at your own risk!!! Also have email chain to prove , going to consumer affairs tomorrow mornig

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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A wonderful experience buying my CPO CX30 from Garden

A wonderful experience buying my CPO CX30 from Garden City Mazda. My salesperson, Anabel Vasquez, was very personable, professional and knowledgeable. I highly recommend Anabel and the whole Garden City staff!

A wonderful experience buying my CPO CX30 from Garden

A wonderful experience buying my CPO CX30 from Garden City Mazda. My salesperson, Anabel Vasquez, was very personable, professional and knowledgeable. I highly recommend Anabel and the whole Garden City staff!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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This was my first time in a Mazda dealership and I can

This was my first time in a Mazda dealership and I can honestly say it was the most honest and respectable dealership I have ever been too. Go see John Bonillo (Sales Representative) at Garden City mazda he is transparent concerning the process of buying/ Financing a vehicle. At no time did John make me feel pressured or forced to purchase a vehicle, and he took the time to answer all my questions. John gave me a tour of the facility and what they have to offer from service, waiting area, car loaner, etc. When being shown service I saw two technicians Krystin Ahearne and Ronald Gonzalez who were friendly and knowledgeable. I then met with Anthony Hunter (finance manager) to discuss the finance of my vehicle, and he was professional, and took time to answer all of my questions and explain everything line by line with no surprises. 10/10 service from start to finish!Words cannot express how grateful I am to Mazda of garden city!

This was my first time in a Mazda dealership and I can

This was my first time in a Mazda dealership and I can honestly say it was the most honest and respectable dealership I have ever been too. Go see John Bonillo (Sales Representative) at Garden City mazda he is transparent concerning the process of buying/ Financing a vehicle. At no time did John make me feel pressured or forced to purchase a vehicle, and he took the time to answer all my questions. John gave me a tour of the facility and what they have to offer from service, waiting area, car loaner, etc. When being shown service I saw two technicians Krystin Ahearne and Ronald Gonzalez who were friendly and knowledgeable. I then met with Anthony Hunter (finance manager) to discuss the finance of my vehicle, and he was professional, and took time to answer all of my questions and explain everything line by line with no surprises. 10/10 service from start to finish!Words cannot express how grateful I am to Mazda of garden city!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Devious sales process - sales agreed to knock $500 off

Devious sales process - sales agreed to knock $500 off list price only for finance increase bank fee by $500, cancelling out the savings.

Devious sales process - sales agreed to knock $500 off

Devious sales process - sales agreed to knock $500 off list price only for finance increase bank fee by $500, cancelling out the savings.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Go see Derek at Garden City Mazda.

Go see Derek at Garden City Mazda. He is transparent concerning the process of buying or leasing a vehicle and my overall experience with Garden.Ciry Mazda so far has been painless, not to mention the staff is professional and friendly.. Loving my CX-30 for so many reasons. Thank you Derek for your help. Much appreciated.

Go see Derek at Garden City Mazda.

Go see Derek at Garden City Mazda. He is transparent concerning the process of buying or leasing a vehicle and my overall experience with Garden.Ciry Mazda so far has been painless, not to mention the staff is professional and friendly.. Loving my CX-30 for so many reasons. Thank you Derek for your help. Much appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Roberto made this experience amazing.

Roberto made this experience amazing. Absolutely amazing customer service, he made everything so easy and was a pleasure.

Roberto made this experience amazing.

Roberto made this experience amazing. Absolutely amazing customer service, he made everything so easy and was a pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Roberto Castillo was outstanding!

Roberto Castillo was outstanding!! Profdssional, courteous, and went 110percent to make the transaction terrific. Highly recommended!!!

Roberto Castillo was outstanding!

Roberto Castillo was outstanding!! Profdssional, courteous, and went 110percent to make the transaction terrific. Highly recommended!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Roberto is the best salesperson,the process was so simple

Roberto is the best salesperson,the process was so simple price !!!!!! Great price,great customer service can’t go wrong thank you Roberto for the Amazing service!!!!!!!!

Roberto is the best salesperson,the process was so simple

Roberto is the best salesperson,the process was so simple price !!!!!! Great price,great customer service can’t go wrong thank you Roberto for the Amazing service!!!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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