Lexus of Oxnard

Great service. Easy to schedule appointment! Tech explained everything that was done and what should be done in the near future.

Dealership had great customer service and comfortable lobby and amenities to wait while my car was being serviced. My technician Paresh was great, polite, and answered all of my questions.

Very good service, and really good knowledge on what was wrong with my car to help out.

Amazing people work here that get you the deal that you want. I always come back to this dealership . I have purchased 8 vehicles through them. Service is amazing and I for sure would recommend them. Continue to be you Lexus Oxnard

Lynne was awesome! she took her time to make sure that we were taken care of.

Raymond was very helpful and knowledgeable, answered all my questions. Great service highly recommended. Looking forward to next visit

Really nice people there and always ready to help you with any minor issues or things you can’t figure out yourself.

Service department was cordial and on time. The loaner car was new and clean. The car was returned washed and in good working order. Recommend this dealership highly.

Great sales got me into a car that I could afford and the same size as the car I wanted! Definitely will come back and get the car I want for the right price!

To Whom It May Concern, I am writing to express my deep disappointment with the experience I’ve had since purchasing a vehicle from Oxnard Lexus on August 10, 2025 (Lexus TX 350). While several staff members—including Angelo, Maher, Laurence, Wency, and Sandra—were kind and courteous throughout the process, the overall experience has been exhausting, costly, and emotionally draining. The purchase process itself took over six hours, with repeated delays due to technical issues such as computer and printer malfunctions. After finalizing the sale and taking photos in front of the dealership, the car failed to start. Maher attempted to jump-start it, and eventually a service technician used a larger jumper device to get it running. Laurence then instructed me not to turn off the vehicle and to drive straight home—3.5 hours away—without stopping. He advised that if the car failed again, I should visit Fresno Lexus for a battery replacement and submit the invoice for reimbursement. The car failed to start again. I contacted Maher, who kindly responded and directed me to Lexus Roadside Assistance. The first tow truck driver was unable to remove the car from my garage. Fresno Lexus then sent another driver who managed to start the car and transport it to their location. This process took five hours in 106-degree heat. Fresno Lexus diagnosed the issue as an aftermarket Low Jack system draining the battery and requested $260 to remove it. I agreed. Later, I was informed the car would be held for three days. On August 25, I called for an update and was told the Low Jack had not yet been removed and that I would need to pay an additional $230 for further diagnostics. After speaking with the Fresno Lexus manager, the charge was waived. The next day, I drove back to Oxnard to return the car, taking another day off work. Sandra in Service was helpful and arranged a loaner vehicle. I returned on August 29 to pick up my car and requested to speak with the store manager. Instead, I met with Service Manager Sammy Ayala. I explained the time, money, and stress this situation had caused, including multiple days off work, long drives, and out-of-pocket expenses. When I asked if the dealership could offer any compensation, Mr. Ayala responded with a condescending tone, suggesting I had come with a specific dollar amount in mind. He then stated that “this comes with the responsibility of owning a car” and that “your problem is with Fresno Lexus, not us.” I reminded him that Fresno Lexus would never have been involved had the car been delivered in working condition. At that point, I was in tears. I expressed that I had come humbly, hoping for recognition of the hardship I’ve endured and some form of compensation. Instead, I was offered a gas fill-up—only after pointing out that the car had been delivered with a half-empty tank. This experience has left me feeling dismissed and disrespected. I am requesting: A formal apology for the condition of the vehicle at delivery and the treatment I received. Reimbursement for documented expenses related to towing, diagnostics, and travel. Assurance that this matter will be reviewed by upper management to prevent similar experiences for future customers. I hope Oxnard Lexus values its customers enough to make this right. Sincerely, Laura Rivera Laurarivera2007@gmail.com 559-917-0957 178 South Kingswood Parkway Reedley, Ca.93654