Reviews
Recently had an issue that Jodie in the Service
Recently had an issue that Jodie in the Service Department helped settle in a timely and professional fashion. Have been a long-term customer both for sales and service and highly recommend.
Recently had an issue that Jodie in the Service
Recently had an issue that Jodie in the Service Department helped settle in a timely and professional fashion. Have been a long-term customer both for sales and service and highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Everyone was great they know there business was wo derful
Everyone was great they know there business was wo derful experience. My salesrep Joshua and Matt,Sherri were excpecal.I would recommend friends,family to shop at West Herr Canadguia. I would give you 10 star rating for every depth that worked on my sale
Everyone was great they know there business was wo derful
Everyone was great they know there business was wo derful experience. My salesrep Joshua and Matt,Sherri were excpecal.I would recommend friends,family to shop at West Herr Canadguia. I would give you 10 star rating for every depth that worked on my sale
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everything went smoothly and very professional!
Everything went smoothly and very professional!! Nygel was a great informative salesman as were everyone else we spoke with.
Everything went smoothly and very professional!
Everything went smoothly and very professional!! Nygel was a great informative salesman as were everyone else we spoke with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They hounded us to get in for a recall- first time did
They hounded us to get in for a recall- first time did not have the part and had to reschedule. Next time we asked for an oil change and heard a noise in engine. They charged us over $300 and said there's an oil leak but they changed it anyway- put a new air filter in and then announced the engine is shot and need a new one. My mechanic took it in and in 10 minutes diagnosed the problem and the engine DOES NOT need replacing. We will NEVER do business with West Herr Toyota again- they just lost a lot of business and no wonder the service dept. is always empty!
They hounded us to get in for a recall- first time did
They hounded us to get in for a recall- first time did not have the part and had to reschedule. Next time we asked for an oil change and heard a noise in engine. They charged us over $300 and said there's an oil leak but they changed it anyway- put a new air filter in and then announced the engine is shot and need a new one. My mechanic took it in and in 10 minutes diagnosed the problem and the engine DOES NOT need replacing. We will NEVER do business with West Herr Toyota again- they just lost a lot of business and no wonder the service dept. is always empty!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very good customer service.
Very good customer service. Always available to answer questions. Would recommend them and have already done so.
Very good customer service.
Very good customer service. Always available to answer questions. Would recommend them and have already done so.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Erica in the service department was super communicative
Erica in the service department was super communicative and kept me informed of all the wait times for services and parts. When my rims needed replacing they had me in and out with the issue resolved, also diagnosing another issue with a rattling rear package tray I had, and dealing with it even with short notice!
Erica in the service department was super communicative
Erica in the service department was super communicative and kept me informed of all the wait times for services and parts. When my rims needed replacing they had me in and out with the issue resolved, also diagnosing another issue with a rattling rear package tray I had, and dealing with it even with short notice!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They have a great staff, very helpful to the customer as
They have a great staff, very helpful to the customer as well as each other. Everyone courteous and professional.
They have a great staff, very helpful to the customer as
They have a great staff, very helpful to the customer as well as each other. Everyone courteous and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always have a great experience with this dealer ship and
Always have a great experience with this dealer ship and would recommend them for anyone
Always have a great experience with this dealer ship and
Always have a great experience with this dealer ship and would recommend them for anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our sales rep Andrew worked hard to locate an in-demand
Our sales rep Andrew worked hard to locate an in-demand vehicle faster than any of the other dealerships. The team at West Herr made the whole process seamless.
Our sales rep Andrew worked hard to locate an in-demand
Our sales rep Andrew worked hard to locate an in-demand vehicle faster than any of the other dealerships. The team at West Herr made the whole process seamless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly and courteous Customer Service and great job at
Friendly and courteous Customer Service and great job at the repairs! The estimate they gave me was spot on, no “added” charges. Great dealership.
Friendly and courteous Customer Service and great job at
Friendly and courteous Customer Service and great job at the repairs! The estimate they gave me was spot on, no “added” charges. Great dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase