Mcgrath Evanston Subaru

The service department is outstanding. Straightforward, efficient, professional, courteous. The first time I brought my car (not purchased at McGrath) in was due to a loud rattling noise. They fixed it, test drove it, topped off all the fluids and didn’t charge me because they claimed it was just a minor repair. They’re terrific here. I’ve been coming in now for the past two years for service appointments. Always a great experience.

Came in for oil and filter change, David helped me and recommended a 12,000 mile check as it is close. Job was done before the time promised. David went thru the services that was performed. He was very professional and courteous. Very helpful too as he helped me with reconnecting my cell phone to my car.

Had an oil change. Took around an hour and a half complete the work. I took a walk in the neighborhood into a nearby park which was very nice. The waiting area was OK, snacks were fair. Oil change seem to be done well, no way to really check it. The car was washing, they did a good job washing the exterior but I wish they’d taken out the floor mats to clean them.

Service was beyond compare. Work was finished a full 30 minutes ahead of schedule. Representative was very helpful, informative and friendly. I would give her an A+.

We decided to buzz by just to have tires checked before a road trip. Rick was most accommodating. Changed an air filter and did a quick check to make sure all was well.

Service writer was quick and kind. The job was done when they said it would be which is rear in the auto business. I like how I can take my dog in the waiting room.

In my 2013 Subaru Outback, I was unable to use the Bluetooth on the phone because of an annoying noise that callers would hear (but I could not). I brought the car in under warranty 2 years ago and they replaced the radio but the noise did not go away. Then one day I had the headlight lamps replaced and the radio went dead altogether. I brought the car in and explained all this. The service manager heard and said he would take care of it. The radio was removed, McGrath ordered a new one, and on the day of my appointment, a very professional representative Eric, explained it would take 1-1/2 - 2 hrs. It was done in 1 hour and the radio works great.

This is my fourth car from Evanston Subaru and the customer service from Management & Sales to the Service Department is outstanding,always! I referred them to several friends who also are very happy.

Brought the outback in for service unscheduled on a very busy Friday morning. The electrical system was checked and a new battery installed (Which we knew we needed) and the car was available within an hour.

Salesman told me a car I was interested in purchasing went through a 121 point inspection with an oil change. When I pulled the oil dipstick, it was black as tar. Buyer beware! Other Sales issues experienced that were unprofessional