Kelly Grimsley Kia

Terrible! I leased a new Honda Prologue from K-G Honda Dealership in Odessa on September 11th, 2024. It is now April 16th, 2005 and I still do not have title, registration and permanent license plates. Worst service I have ever seen!!!

Unacceptable Service – Avoid This Dealership On November 23, 2024, my husband and I traded in our pickup for a newer one at Kelly Grimsley on 8th Street in Odessa. What should have been a simple process quickly turned into a nightmare due to their incompetence and lack of urgency. It took them more than six weeks—far beyond a reasonable timeframe—to finally pay off our trade-in loan. Meanwhile, our financial institution made multiple attempts to contact them, only to be ignored. Instead of taking responsibility, the dealership continued to make excuses, blaming internal issues like being short-staffed while leaving us to deal with the stress of their negligence. Now, nearly three months after purchasing our vehicle, we still haven’t received our permanent tags and are now on our second temporary tag. Even worse, they haven’t even submitted or started the paperwork to register the vehicle in our name, meaning we are essentially driving a vehicle that isn’t legally ours. Their complete failure to handle basic registration responsibilities is beyond unacceptable. The lack of communication and accountability from this dealership is shocking. If you're considering buying from Kelly Grimsley, be prepared for endless delays, excuses, and frustration. I strongly advise against doing business here.

Destin in sales was AWESOME! Mark in finance was so rude, never again will I every deal with him again

Go see Raul "JR" Herrera. He turned an impossible situation into something possible. He was absolutely amazing and knew exactly what he was doing. God bless you and your family. "10 STARS"

I’ve been trying to get my car in since June 👎🏽 It sucks big time

I have been very satisfied every time I've taken my car in for service. Everyone there is very friendly and helpful.

Bought my 2nd KIA. The Seltos. Great car! Salesman Ray was so helpful and all around Awesome. I recommend him highly!! Understood what I needed in a car. Definitely do business again.

Sold elderly/disabled a LEMON. Lied about 100 point inspection. Sold a car with sludge in engine. Wont return calls. They are a JOKE. They have broken consumer laws. They are thieves.

My 18 year old son needed to purchase a new vehicle for himself. We looked at a couple of places but ended up purchasing a gorgeous truck from here! Fred was absolutely incredible and did a wonderful job helping my son understand the process and ultimately purchase his new truck!! Fred is, without a doubt, hands down, the very best salesman we have ever dealt with. He will be our go to person for any vehicle we purchase moving forward. He was absolutely amazing and made my son’s first vehicle purchase experience wonderful. He will be our go to person, for any vehicle we purchase, moving forward. If you need to purchase a vehicle this is the place and Fred is the guy! I cannot give this enough stars! Thank you!

Thanks to Mr. Nick Flores and the team Kia fire getting me in my dream truck. Excellent and prompt service!