Sheehy Toyota of Laurel

Although Khalil was very kind and attempted to be accommodating of our disabilities, we came to an agreed upon price quickly, and we were paying cash for a used car, the process was long and arduous. This was extremely problematic given our disabling conditions! When I took the vehicle back to my state, it did not pass inspection (therefore costed more than I expected). This was surprising to me, since we bought it from an established dealer. When I got home, I realized some of the paperwork was missing, including the applicable dealer warranty. I called Khalil, told him about the inspection and the missing paperwork. He indicated that he would ask that the paperwork be sent over and would get right back to me. I haven't heard from him or received the paperwork. On the whole, this experience left me feeling like I never want to buy car from a dealer ever again.

Excellent customer service from David Jacobs. Followed him from Annapolis Toyota. Great atmosphere and great coffee

For your next purchase, consider other dealership centers. Incident #1 It is a tradition that when salesmen want to sell you stuff, they will do anything to earn your business. After making a purchase, a lot would still take care of your post-transaction concerns, issues or ordeal, but not Sheehy Toyota of Laurel. In 2020, my wife and I bought a 2019 Toyota Camry from a Salesman called Johnny. Before and after the expiration of the 30-day Tags, we struggled without success to get another set, even temporary, that would carry not-outdated dates. They made us go back and forth. There was a time, we could not drive the car just because they couldn’t get their acts together. Incident #2 A few months ago, we decided to trade the 2019 Camry in for a 2025 Toyota Crown. On the Camry, we paid for a 7-year VIP which was transferable. During the trade-in transaction, the financial person, Jacob, said the system what should automatically recalculate our credits for application to the figures of the new car was down. He gave us his business card to call him or send email so he could take care of that. It was a lie. We called and called; he did not pick our calls. We sent multiple emails with no response. We also reached out to the VIP support number at the back of the card – no response. We went back into the dealership to meet Jacob, he said he did not receive the emails but that he would take care of it, and we should go. Up till now, no communication from them. Sheehy Toyota of Laurel would do anything to get your business but, after that, pray you do not need them because, if you do, you are on your own.

I’m very satisfied that I was able to use some coupons with my recent 60K service. Thanks to Jessica. It’s just the very long wait that’s frustrating but otherwise I definitely still bring my Highlander to Sheehy for service. Also I wished the shuttle service was not removed.

They were quick and efficient when I got my oil change. They also will provide complimentary ride back home if you don’t like to wait

The dealership makes buying a used vehicle easy. I was able to complete my transaction on-line. Once the purchase agreement was complete, Sheehy held my car until I could pick it up a few days later. The sales and finance staff (Ony and Yousef) were friendly, gave me a virtual tour of the vehicle I was considering, made sure I was able to use the financing I found preferable, and treated me equitably. The general manager (Chris) was a consummate professional and it's obvious he cares about his staff and his customers. The dealership is clean, easy to get to off the highway, and has a cafe with real food and espresso drinks (not just vending machines) - which is a perk if you're waiting for your vehicle. Shawn made sure my time at the dealership picking up my vehicle was without hassle.

WARNING - DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP. After only two weeks, my new Corolla Cross Hybrid vehicle started having mechanical issues. I'm traveling at the moment and the service provider at another location told me that the problem was due to contaminated fuel, which has damaged the hybrid battery and other components of the vehicle. I've only filled up the car twice in the past two weeks, since purchasing the vehicle at high traffic gas stations. When I called Sheehy to determine how best to resolve the issue, they told me that they couldn't do anything because they didn't build the car. This has been a very bad experience with very poor service from this dealer. I would recommend staying far away from this dealership. I have filed complaints with the Maryland Consumer Protection Division and Better Business Bureau. I will also be hiring a lawyer to bring a suit against Sheehy Toyota of Laurel and/or Toyota Corporate.

Did not take long to complete. No hard sell of add ons but what they were expensive and they made it seem like a must have

Needs improvements on how they treat the interior of your car. Needs professionalism and courtesy.

A man named Jordan Jenkins threatened to hurt me while working with him. i was not pleased as young female.