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Overall excellent. Salesman was very knowledgeable, friendly and not pushy. Dealer appears to be over the top in customer service. Would recommend Car and dealer to others.
Bobby Rahal of Lancaster is Number 1 DealerOk
This is the second Lexus vehicle we purchased from Bobby Rahal Lexus of Lancaster and from our salesman Jake Mansfield. When we were interested with possibly purchasing another vehicle we only thought about another Lexus from Bobby Rahal Lexus of Lancaster. We didn’t even take a second thought, we immediately contacted our previous salesman Jack Mansfield. Jake has always been and continues to be a caring, dedicated, professional and knowledgeable individual whose drive is customer satisfaction. Jake is a honest man whose integrity cannot be questioned. His major concern is the happiness and satisfaction of his customer rather then making a sale to an unhappy customer. He will go out of his way to make you a happy customer of Bobby Rahal Lexus. Jake is NOT one of those typical uncaring and dishonest car sales person like those at the other major brand vehicle dealerships. Jake actually makes a life long connection with his customers as does Bobby Rahal Lexus of Lancaster dealership. We will never purchase another vehicle from any other major brand car dealership. No major brand car dealership can beat the excellent experiences, treatment and the superb customer service which we always receive from Bobby Rahal of Lancaster. Plus no vehicle comes close to the quality, workmanship, and the satisfaction of driving a Lexus or making Jake a life long friend. This recommendation is an honest and truthful statement of Bobby Rahal Lexus of Lancaster and Jake Mansfield. Remember, You cannot beat the quality, workmanship and the ride of a Lexus. You also cannot beat the customer service, superb treatment and the care you receive from Bobby Rahal Lexus of Lancaster, ** If you’re looking for a new or used vehicle we recommend checking out a Lexus from Bobby Rahal Lexus of Lancaster and seeing Jake. You’ll be remarkably surprised that you could be driving a Lexus instead of a vehicle from one of those “other” major car dealerships who forget you once you leave their lot.
Would not hesitate recommending Lancaster Lexus!
It is the second Lexus I bought from Tony who is in my opinion one of the most honest salesman I ever met. He guided me through all the new gadgets on the new car and everyone in their wanted to be helpful from past services to the welcome person.
Great experience. The entire staff was very knowledgeable and helpful throughout each step. The customer service, from buying through delivery, was outstanding. In this challenging car buying market, I had to travel quite a distance to get the particular Lexus that I wanted. Danielle went out of her way to make sure everything was perfect.
Best car buying experience I had so far. Drove in, car I wanted to test drive was kept ready, went for a quick spin and reserved right away. No hidden dealer fees. Ian Wenger is the one you need to ask for.
We had a great experience from start to finish. They located what we wanted in this tough climate if “no availability”, and took great care in getting us in our new vehicle in perfect time,
Our sales person, Jake, was very helpful throughout the entire process of buying the car. Since the car we wanted wasn’t currently available, it had to be ordered. Jake kept us informed during the entire process. He is very knowledgeable about the car we ordered and he explained in detail all the features of the car. Jake also offered his continuing services if we have any questions or problems understanding the various features of the car. I wholeheartedly recommend Bobby Rahal Lexus of Lancaster County for its excellent staff and service. Jake was a pleasure to work with and took the stress out of the car buying process.
I had a wonderful experience with the salesperson, she knows what she is doing, good customer service and the way she explained everything to me.
Ease and confidence at Bobby Rahal Lexus
From the moment I contact there BDC department through the test drive and until we did all paperwork through finance the experience was excellent . Gus and Cody both did everything possible to make the process run smoothly
Danielle was great to work with. She’s both fun and professional as well as knowledgeable and helpful. The entire buying experience was completed quickly and easily by Ali. Thanks to Bobby Rahal dealership staff! PS- sorry again for the broken windshield on the test drive. 😳😬😵