Reviews
Hello Mazda has done it again!
Hello Mazda has done it again! They made my dreams come true today when I purchased yet another Mazda from them. We are a Mazda household and we are very proud of it! Everyone at Hello Mazda is great to work with. We have worked with Henry for years and are very appreciative of his amazing work and dedication towards helping customers. Today when I bought my 2024 Carbon Edition CX-5, we got to work with Evan. He was a complete professional who was very knowledgeable and helpful. Evan made the entire process so smooth and easy. It is such a relief to work with great talent like Evan and Henry. They worked together to help me get in the car I wanted with the financial situation I wanted and they explained everything I needed to know every step of the way. Hello Mazda also has great follow up. Every time we have been to Hello Mazda, Lerea has always made an excellent effort in following up with us to ensure our experience was nothing but exceptional. I am extremely grateful to everyone at Hello Mazda for their support and dedication to their customers. If you’re going to buy a car, THIS is where you need to be. Thank you!!!
Hello Mazda has done it again!
Hello Mazda has done it again! They made my dreams come true today when I purchased yet another Mazda from them. We are a Mazda household and we are very proud of it! Everyone at Hello Mazda is great to work with. We have worked with Henry for years and are very appreciative of his amazing work and dedication towards helping customers. Today when I bought my 2024 Carbon Edition CX-5, we got to work with Evan. He was a complete professional who was very knowledgeable and helpful. Evan made the entire process so smooth and easy. It is such a relief to work with great talent like Evan and Henry. They worked together to help me get in the car I wanted with the financial situation I wanted and they explained everything I needed to know every step of the way. Hello Mazda also has great follow up. Every time we have been to Hello Mazda, Lerea has always made an excellent effort in following up with us to ensure our experience was nothing but exceptional. I am extremely grateful to everyone at Hello Mazda for their support and dedication to their customers. If you’re going to buy a car, THIS is where you need to be. Thank you!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Unfortunately, my experience with purchasing a car was
Unfortunately, my experience with purchasing a car was profoundly negative. As I drove home, I quickly realized there were significant issues with both the brakes and the windshield. Initially, I believed the car only required a thorough cleaning, but I soon discovered that the windshield was riddled with numerous chips. Although the brake issue was related to the pedal, I still spent an hour driving from Valencia to Los Angeles, anxious about potential brake failure and struggling to see through the damaged windshield. The following day, I attempted to speak with a manager, but none were available, and I was advised to schedule an appointment for Monday. When I brought the car in on Monday, they assured me they would replace the windshield with a brand-new one and address the brake issue. While they did deliver the car back to me, the windshield was only slightly less chipped and far from new. It was also exceedingly dirty. They told me that perhaps I wasn't familiar with Mazda glass. They took the car back, and I thought this process was already nightmarish enough, but it got worse. I called the dealership the next day and was informed that only one person handled returns, and he was not available. When I finally spoke to him, he promised to call me back but failed to do so. On Friday, I was told he was out but would be in on Saturday. However, when I called on Saturday, I learned he never worked on weekends. I called again on Monday, only to find that his voicemail was full. Later that day, he eventually promised to send me the cancellation details via email. Instead, he sent a picture of a refund for $565 for an item they had assured me would be free at the time of purchase. Beware of them adding things in that they say are free. Victor told me he sent out paperwork that was never sent out. It has been TWO WEEKS, NUMEROUS EMAILS and TEN phone calls later, and they still refuse to return my money. They have possession of the car and my money. I had to contact a lawyer. This entire experience was horrific. Car shopping should be enjoyable, not stressful. Car salespeople should act with integrity, not deceit. I hope you have a better experience than I did if you choose to purchase a vehicle from this dealership. But note, you have been warned.
Unfortunately, my experience with purchasing a car was
Unfortunately, my experience with purchasing a car was profoundly negative. As I drove home, I quickly realized there were significant issues with both the brakes and the windshield. Initially, I believed the car only required a thorough cleaning, but I soon discovered that the windshield was riddled with numerous chips. Although the brake issue was related to the pedal, I still spent an hour driving from Valencia to Los Angeles, anxious about potential brake failure and struggling to see through the damaged windshield. The following day, I attempted to speak with a manager, but none were available, and I was advised to schedule an appointment for Monday. When I brought the car in on Monday, they assured me they would replace the windshield with a brand-new one and address the brake issue. While they did deliver the car back to me, the windshield was only slightly less chipped and far from new. It was also exceedingly dirty. They told me that perhaps I wasn't familiar with Mazda glass. They took the car back, and I thought this process was already nightmarish enough, but it got worse. I called the dealership the next day and was informed that only one person handled returns, and he was not available. When I finally spoke to him, he promised to call me back but failed to do so. On Friday, I was told he was out but would be in on Saturday. However, when I called on Saturday, I learned he never worked on weekends. I called again on Monday, only to find that his voicemail was full. Later that day, he eventually promised to send me the cancellation details via email. Instead, he sent a picture of a refund for $565 for an item they had assured me would be free at the time of purchase. Beware of them adding things in that they say are free. Victor told me he sent out paperwork that was never sent out. It has been TWO WEEKS, NUMEROUS EMAILS and TEN phone calls later, and they still refuse to return my money. They have possession of the car and my money. I had to contact a lawyer. This entire experience was horrific. Car shopping should be enjoyable, not stressful. Car salespeople should act with integrity, not deceit. I hope you have a better experience than I did if you choose to purchase a vehicle from this dealership. But note, you have been warned.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I had an appointment to look at the CX5.
I had an appointment to look at the CX5. I went to the desk to tell them I had an appointment with Brando and talked to a manager named Henry and he was very unenthusiastic and dismissive. I waited for more than 30 mins for someone to help me and it was not busy! This was at 5pm! They really dropped the ball there!
I had an appointment to look at the CX5.
I had an appointment to look at the CX5. I went to the desk to tell them I had an appointment with Brando and talked to a manager named Henry and he was very unenthusiastic and dismissive. I waited for more than 30 mins for someone to help me and it was not busy! This was at 5pm! They really dropped the ball there!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, We understand that having an appointment is meant to streamline the process and provide a smooth experience, so we truly apologize for the extended wait time. We value your time, and your experience falls short of the standards we strive to maintain. Please be assured that we are taking your feedback seriously, and we will address this issue internally to prevent any recurrence. We appreciate your patience and understanding, and we are committed to making the necessary improvements to ensure a better experience for our customers in the future. Upon reviewing your customer profile, I recognize the length of our partnership, and I genuinely hope that this one experience doesn't taint the positive interactions we have had in the past. Your satisfaction is of utmost importance to us. If you are still interested in exploring the CX5, I would like to personally assist you in scheduling another appointment and ensuring a more positive experience. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust. Sincerely, Lerea Graham General Manager
the video of the car inspection was best.
the video of the car inspection was best. The communication with the service advisor was also A+.
the video of the car inspection was best.
the video of the car inspection was best. The communication with the service advisor was also A+.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you so much for taking the time to leave us a five-star review! We're thrilled you had a fantastic experience with Hello Mazda of Valencia. We're especially delighted that you found the video of the car inspection to be a valuable addition to your service. It's our goal to provide transparency and peace of mind to our customers, and your feedback reaffirms that we're on the right track. We're also pleased you had a great experience communicating with our service advisor. Our team is dedicated to providing top-notch customer service, and it's fantastic to know you had such a positive interaction. Should you have any further questions or require assistance, please don't hesitate to reach out to us. We're here to help. Thank you again for choosing Hello Mazda of Valencia, and we look forward to serving you in the future. Safe travels!
Hello! Thank you so much for taking the time to leave us this wonderful five-star review! We're thrilled to hear about your positive experience at Hello Mazda of Valencia. We're delighted that you found the video of the car inspection to be the best. Providing you with a transparent and detailed view of the inspection is integral to our commitment to excellent service. It's great to hear that you appreciated this effort. Effective communication ensures a smooth and pleasant customer experience, and our team works diligently to maintain the highest standards. Your feedback is valuable to us, and we look forward to serving you again. If you have any more suggestions or anything else we can assist you with; please don't hesitate to let us know. Thank you for choosing Hello Mazda of Valencia for your automotive needs. We truly appreciate your support and your kind words. Safe travels, and we hope to see you again soon!
I’m impressed with the fact you show me the work your
I’m impressed with the fact you show me the work your doing via a short video. I trust this dealership versus the one I no longer use for my Chevy. Thank you for being honest.
I’m impressed with the fact you show me the work your
I’m impressed with the fact you show me the work your doing via a short video. I trust this dealership versus the one I no longer use for my Chevy. Thank you for being honest.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sandra, Thank you so much for taking the time to leave us a five-star review! We're thrilled you had a positive experience at Hello Mazda of Valencia. We're proud to provide transparent and honest service to our valued customers. It's fantastic to know that you appreciate our practice of sharing short videos to inform you about the work on your vehicle. Building trust with our customers is paramount to us, and your feedback reaffirms that we're on the right track. We're here to make your automotive journey as smooth and worry-free as possible, and we're grateful for your trust and support. If you have any questions or need assistance with your Mazda, please don't hesitate to contact us. Once again, thank you for choosing Hello Mazda of Valencia, and we look forward to serving you in the future. Safe travels!
Jesse Ruiz at Hello Mazda Valencia was an absolute
Jesse Ruiz at Hello Mazda Valencia was an absolute pleasure to work with. He worked very hard to find us the car we wanted and never pressured us or pushed us in certain direction. He was a breath of fresh air when it came to purchasing a vehicle and I would recommend him to anyone looking to purchase a Mazda.
Jesse Ruiz at Hello Mazda Valencia was an absolute
Jesse Ruiz at Hello Mazda Valencia was an absolute pleasure to work with. He worked very hard to find us the car we wanted and never pressured us or pushed us in certain direction. He was a breath of fresh air when it came to purchasing a vehicle and I would recommend him to anyone looking to purchase a Mazda.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kevin! Thank you so much for sharing your experience with Jesse Ruiz at Hello Mazda Valencia! We are thrilled to hear that Jesse made your car-buying experience pleasant. It's wonderful to know that Jesse's dedication to finding the perfect car for you was evident, and we take great pride in h is commitment to providing a pressure-free environment. Buying a vehicle should be an enjoyable and stress-free experience, and it sounds like Jesse embodies that philosophy. Your recommendation means the world to us, and we couldn't be happier to have had the opportunity to serve you. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to assist you every step of the way. Safe travels in your new Mazda, and thank you once again for choosing Hello Mazda Valencia!
Great, non-presured experience.
Great, non-presured experience. Georges was awesome. Would recommend to anyone. Hopefully the follow-up service is as good as the pre-sale service!
Great, non-presured experience.
Great, non-presured experience. Georges was awesome. Would recommend to anyone. Hopefully the follow-up service is as good as the pre-sale service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Brian, Thank you so much for taking the time to leave us this fantastic five-star review! We're delighted to hear that you had a great experience at Hello Mazda of Valencia, and we genuinely appreciate your recommendation. We're proud to have Georges as part of our team, and we're thrilled to hear that he made your visit enjoyable. Rest assured, we're committed to providing excellent service not only during the pre-sale but also in our follow-up service. Your satisfaction is our top priority, and we're dedicated to ensuring your ownership experience is just as superb as your initial visit. If you have any questions or need assistance, please don't hesitate to contact us. We value your business and look forward to serving you again. Safe travels, and enjoy your new Mazda!
Great customer care from my arrival.
Great customer care from my arrival. Trevor got me my perfect dream car on second go.amazing team style modern facility fast financing got a 2016 Mercedes gle350 great price. Would recommend hello mazda
Great customer care from my arrival.
Great customer care from my arrival. Trevor got me my perfect dream car on second go.amazing team style modern facility fast financing got a 2016 Mercedes gle350 great price. Would recommend hello mazda
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello! Thank you so much for taking the time to share your fantastic experience at Hello Mazda of Valencia! We are thrilled to hear about your positive experience and that you found your perfect dream car with Trevor's assistance. Our team takes great pride in providing top-notch customer care and ensuring a smooth car-buying process. It's wonderful to know that you were impressed with our modern facility and the efficiency of our financing options. Your recommendation means a lot to us, and we genuinely appreciate your support. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new Mercedes, and we hope to see you again at Hello Mazda of Valencia!
Hello, Thank you so much for taking the time to share your fantastic experience at Hello Mazda of Valencia! We are thrilled to hear about your positive experience and that you found your perfect dream car with Trevor's assistance. Our team takes great pride in providing top-notch customer care and ensuring a smooth car-buying process. Your recommendation means a lot to us, and we genuinely appreciate your support. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new Mercedes, and we hope to see you again at Hello Mazda of Valencia!
THE TRUE CONCERN FOR MY CAR IS NOTEWORTHY - I LOVE THIS
THE TRUE CONCERN FOR MY CAR IS NOTEWORTHY - I LOVE THIS DEALER AND THE FACT THAT IT IS LESS THAN 5 MILES FROM MY HOME WAS THE PRIME REASON WE BOUGHT FROM HELLO MAZDA
THE TRUE CONCERN FOR MY CAR IS NOTEWORTHY - I LOVE THIS
THE TRUE CONCERN FOR MY CAR IS NOTEWORTHY - I LOVE THIS DEALER AND THE FACT THAT IT IS LESS THAN 5 MILES FROM MY HOME WAS THE PRIME REASON WE BOUGHT FROM HELLO MAZDA
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thank you so much for taking the time to share your wonderful five-star review! We are thrilled to hear about your positive experience with Hello Mazda of Valencia, and we genuinely appreciate your support as a local customer. It's fantastic to know that our team demonstrated a genuine concern for your car, ensuring it receives the attention and care it deserves. Customer satisfaction and the well-being of your Mazda are our top priorities, and your feedback reaffirms our commitment to delivering exceptional service. We also share your enthusiasm for the convenience of our dealership's location. Being less than 5 miles from your home makes it even more convenient to provide top-notch service and support whenever needed. Again, Thank you for choosing Hello Mazda of Valencia as your trusted Mazda dealership. We look forward to serving you in the future and continuing to meet and exceed your expectations. If you have any questions or need assistance, please don't hesitate to reach out. Safe and happy driving!
Hi, Thank you so much for taking the time to share your wonderful five-star review! We are thrilled to hear about your positive experience with Hello Mazda of Valencia, and we genuinely appreciate your support as a local customer. It's fantastic to know that our team demonstrated a genuine concern for your car, ensuring it receives the attention and care it deserves. Customer satisfaction and the well-being of your Mazda are our top priorities, and your feedback reaffirms our commitment to delivering exceptional service. We also share your enthusiasm for the convenience of our dealership's location. Being less than 5 miles from your home makes it even more convenient to provide top-notch service and support whenever needed. Again, Thank you for choosing Hello Mazda of Valencia as your trusted Mazda dealership. We look forward to serving you in the future and continuing to meet and exceed your expectations. If you have any questions or need assistance, please don't hesitate to reach out. Safe and happy driving!
Daisy & Alex were amazing!
Daisy & Alex were amazing! The minute I walked in the office Daisy walked me through my entire experience & kept in contact with me until I picked up my car. Alex, the service manager, went above & beyond by helping me set up my Bluetooth & even returned my loaner car for me. Great service! Great people!
Daisy & Alex were amazing!
Daisy & Alex were amazing! The minute I walked in the office Daisy walked me through my entire experience & kept in contact with me until I picked up my car. Alex, the service manager, went above & beyond by helping me set up my Bluetooth & even returned my loaner car for me. Great service! Great people!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Suzi, Thank you so much for taking the time to leave us this fantastic five-star review! We're thrilled to hear about your positive experience at Hello Mazda of Valencia, and we greatly appreciate your kind words. We're delighted to hear that Daisy and Alex made your visit exceptional. Our team takes pride in providing top-notch customer service, and it's wonderful to see that they went the extra mile to ensure you had a smooth and enjoyable experience. At Hello Mazda of Valencia, we strive to create memorable experiences for our customers, and your feedback motivates us to continue delivering exceptional service. We're grateful for your trust and support, and we look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority.