Reviews
Don’t waste your time coming to this dealership shop,
Don’t waste your time coming to this dealership shop, they will waste 2 months or more of your time while your vehicle sits in the lot untouched. I took my vehicle in February and they said they only ran diagnostics on the 1st and 15th of the month which I’ve never heard of and so I had to wait until the 1st. The 1st came around and they didn’t call me. I tried calling and The service adviser would ignore my calls and just txt me one word answers. I had to go in person to get answers and my vehicle was in the same spot the tow truck dropped it off at. They said they were waiting on parts and weeks passed again and no communication from them at all. Finally they said they had parts and would start on repairs at the end of the week. I gave them another chance and again nothing was done my vehicle was still in the same parking space. At this point March had gone by and it was now April. I got tired of waiting and I had my truck towed to another dealership that took my truck in and got it up and running within 4 days. Absolutely don’t even think about going here the customer service is horrible and they don’t really seem to care to get your vehicle back to you at all. If I could give zero stars rating I would. Please don’t waste your time, they will only give you the run around and never actually get anything done.
Don’t waste your time coming to this dealership shop,
Don’t waste your time coming to this dealership shop, they will waste 2 months or more of your time while your vehicle sits in the lot untouched. I took my vehicle in February and they said they only ran diagnostics on the 1st and 15th of the month which I’ve never heard of and so I had to wait until the 1st. The 1st came around and they didn’t call me. I tried calling and The service adviser would ignore my calls and just txt me one word answers. I had to go in person to get answers and my vehicle was in the same spot the tow truck dropped it off at. They said they were waiting on parts and weeks passed again and no communication from them at all. Finally they said they had parts and would start on repairs at the end of the week. I gave them another chance and again nothing was done my vehicle was still in the same parking space. At this point March had gone by and it was now April. I got tired of waiting and I had my truck towed to another dealership that took my truck in and got it up and running within 4 days. Absolutely don’t even think about going here the customer service is horrible and they don’t really seem to care to get your vehicle back to you at all. If I could give zero stars rating I would. Please don’t waste your time, they will only give you the run around and never actually get anything done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jaime, Customer satisfaction is important to us. When you have an opportunity, I would like the chance to discuss the level of communication and customer care you received from our Service Team regarding your vehicle, as well as the wait you experienced. Could you please email your preferred contact information to me? Sincerely, John Mathieson, General Manager john.mathieson@schomp.com
Don’t waste your time coming to this dealership shop,
Don’t waste your time coming to this dealership shop, they will waste 2 months or more of your time while your vehicle sits in the lot untouched. I took my vehicle in February and they said they only ran diagnostics on the 1st and 15th of the month which I’ve never heard of and so I had to wait until the 1st. The 1st came around and they didn’t call me. I tried calling and The service adviser would ignore my calls and just txt me one word answers. I had to go in person to get answers and my vehicle was in the same spot the tow truck dropped it off at. They said they were waiting on parts and weeks passed again and no communication from them at all. Finally they said they had parts and would start on repairs at the end of the week. I gave them another chance and again nothing was done my vehicle was still in the same parking space. At this point March had gone by and it was now April. I got tired of waiting and I had my truck towed to another dealership that took my truck in and got it up and running within 4 days. Absolutely don’t even think about going here the customer service is horrible and they don’t really seem to care to get your vehicle back to you at all. If I could give zero stars rating I would. Please don’t waste your time, they will only give you the run around and never actually get anything done.
Don’t waste your time coming to this dealership shop,
Don’t waste your time coming to this dealership shop, they will waste 2 months or more of your time while your vehicle sits in the lot untouched. I took my vehicle in February and they said they only ran diagnostics on the 1st and 15th of the month which I’ve never heard of and so I had to wait until the 1st. The 1st came around and they didn’t call me. I tried calling and The service adviser would ignore my calls and just txt me one word answers. I had to go in person to get answers and my vehicle was in the same spot the tow truck dropped it off at. They said they were waiting on parts and weeks passed again and no communication from them at all. Finally they said they had parts and would start on repairs at the end of the week. I gave them another chance and again nothing was done my vehicle was still in the same parking space. At this point March had gone by and it was now April. I got tired of waiting and I had my truck towed to another dealership that took my truck in and got it up and running within 4 days. Absolutely don’t even think about going here the customer service is horrible and they don’t really seem to care to get your vehicle back to you at all. If I could give zero stars rating I would. Please don’t waste your time, they will only give you the run around and never actually get anything done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Customer satisfaction is a top priority for us, as well as offering five-star service to our customers. I would appreciate the chance to speak with you about your experience with our Service Team regarding the diagnosis conducted, the time taken for repairs, as well as the level of communication and customer service received. Please email me your preferred contact information so we can discuss your feedback. Thank you, John Mathieson, General Manager john.mathieson@schomp.com
Excellent customer service!
Excellent customer service! Easy process, No dealers handling fees! Very transparent and straight to the point.
Excellent customer service!
Excellent customer service! Easy process, No dealers handling fees! Very transparent and straight to the point.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that you appreciated the transparency and ease of your experience at Schomp Ford. Thank you for highlighting our commitment to excellent customer service!
I have had my 2018 F-150 serviced there Chaz is the main
I have had my 2018 F-150 serviced there Chaz is the main service guy i work with, but I got Ashley and Zackary. Been to other dealerships this by far the best in colorado since 1992 and Ford has all i have purchase from.
I have had my 2018 F-150 serviced there Chaz is the main
I have had my 2018 F-150 serviced there Chaz is the main service guy i work with, but I got Ashley and Zackary. Been to other dealerships this by far the best in colorado since 1992 and Ford has all i have purchase from.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chad, we're delighted to hear that Chaz, Ashley, and Zackary have made your service experience at Schomp Ford exceptional. Thank you for choosing us as your go-to dealership in Colorado!
Deidre is excellent!
Deidre is excellent! Doesn’t waste your time, gets you exactly the info you need, and is always professional. Had such a great experience getting my daughter a new car a few months ago that I came back to get a new Bronco for myself. There are closer Ford dealerships but Schomp has earned my trust and my business.
Deidre is excellent!
Deidre is excellent! Doesn’t waste your time, gets you exactly the info you need, and is always professional. Had such a great experience getting my daughter a new car a few months ago that I came back to get a new Bronco for myself. There are closer Ford dealerships but Schomp has earned my trust and my business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Deidre provided you with such a professional and efficient experience at Schomp Ford! It's wonderful knowing we've earned your trust, and we're thrilled to have been part of both car purchases for your family. Enjoy the new Bronco!
Mitchel was just great to work with.
Mitchel was just great to work with. Starting with keeping me informed about a particular vehicle that I saw online to helping me the day I came in to see it. He answered all my questions and gave me lots of options! It was a very pleasant experience!
Mitchel was just great to work with.
Mitchel was just great to work with. Starting with keeping me informed about a particular vehicle that I saw online to helping me the day I came in to see it. He answered all my questions and gave me lots of options! It was a very pleasant experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Mitchel provided you with such a pleasant experience at Schomp Ford! Keeping our customers informed and offering plenty of options is what we strive for. Thanks for sharing your feedback, and enjoy your new vehicle!
Micah was knowledgeable and helpful throughout our new
Micah was knowledgeable and helpful throughout our new car purchase. He was also thoughtful enough to allow room for questions which allowed us to explore options we had not considered. Overall, the experience helped us make the right decision for our family. Micah also made sure to bring something interesting or compelling when he contacted us after our initial introduction. This highlighted our conversation and really showed a commitment to listening to what the customer wanted. I truly appreciated Micah’s value based approach to outreach and it contrasted with other dealerships that seemed to view outreach as simply a step in the sale. On top of all of that we got a great deal that we are happy with!
Micah was knowledgeable and helpful throughout our new
Micah was knowledgeable and helpful throughout our new car purchase. He was also thoughtful enough to allow room for questions which allowed us to explore options we had not considered. Overall, the experience helped us make the right decision for our family. Micah also made sure to bring something interesting or compelling when he contacted us after our initial introduction. This highlighted our conversation and really showed a commitment to listening to what the customer wanted. I truly appreciated Micah’s value based approach to outreach and it contrasted with other dealerships that seemed to view outreach as simply a step in the sale. On top of all of that we got a great deal that we are happy with!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Micah provided such a thoughtful and informative experience during your car purchase at Schomp Ford. It's fantastic to know his approach made the process enjoyable and helped you find the right fit for your family. Enjoy your new vehicle, and thank you for choosing us!
Went to buy a 2024 Bronco Raptor and Teo, Tyler and the
Went to buy a 2024 Bronco Raptor and Teo, Tyler and the rest made it a great experience. I had issues transferring my cash payment from my bank and the team was awesome and came up with a great work around to help me get the truck home asap before thanksgiving! Thanks again guys, great job!!
Went to buy a 2024 Bronco Raptor and Teo, Tyler and the
Went to buy a 2024 Bronco Raptor and Teo, Tyler and the rest made it a great experience. I had issues transferring my cash payment from my bank and the team was awesome and came up with a great work around to help me get the truck home asap before thanksgiving! Thanks again guys, great job!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Teo, Tyler, and the Schomp Ford team made your Bronco Raptor purchase a smooth experience! It's fantastic they could assist with the payment process so you could enjoy your new truck before Thanksgiving. Thanks for choosing us!
Very easy buying process.
Very easy buying process. My appointment happened to be on a very busy Saturday but my salesperson Deidre worked hard to make the process go very smoothly.
Very easy buying process.
Very easy buying process. My appointment happened to be on a very busy Saturday but my salesperson Deidre worked hard to make the process go very smoothly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Deidre made your buying experience smooth and efficient, even on a busy Saturday at Schomp Ford. Thank you for choosing us!
I recently got a new truck from Schomp Ford, and the
I recently got a new truck from Schomp Ford, and the buying experience could not have been easier. Devin from the Sales Department was very knowledgeable and made the purchasing process move along smoothly.
I recently got a new truck from Schomp Ford, and the
I recently got a new truck from Schomp Ford, and the buying experience could not have been easier. Devin from the Sales Department was very knowledgeable and made the purchasing process move along smoothly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Devin made your truck-buying experience smooth and easy at Schomp Ford. Enjoy the new ride!