Reviews
GREAT EXPERIENCE!
GREAT EXPERIENCE!!! Professional, knowledgeable and trustworthy, I always receive excellency services On All my car repair service.
GREAT EXPERIENCE!
GREAT EXPERIENCE!!! Professional, knowledgeable and trustworthy, I always receive excellency services On All my car repair service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janice, we're delighted to hear about your positive experiences with our team at Koons Woodbridge Buick GMC! Thank you for trusting us with your car repair needs.
Knowledgeable and courteous.
Knowledgeable and courteous. First Class customer service! I would not consider taking my vehicle to any other service department. Thanks for all you do!
Knowledgeable and courteous.
Knowledgeable and courteous. First Class customer service! I would not consider taking my vehicle to any other service department. Thanks for all you do!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear about your positive experience with our team at Koons Woodbridge Buick GMC! Thank you for trusting us with your vehicle and appreciating our first-class customer service. See you down the road!
James is an exceptional salesman and goes above and
James is an exceptional salesman and goes above and beyond to take care of the customer.
James is an exceptional salesman and goes above and
James is an exceptional salesman and goes above and beyond to take care of the customer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eric, thank you for your kind review of James and Koons Woodbridge Buick GMC!
Jean is a super star and was the only reasonI ended up
Jean is a super star and was the only reasonI ended up purchasing the vehicle. Jean listened, wasn't pushy and should give lessons to others on sales techniques. Excellent communication and great conversation. Michael is great and John was pleasant to deal with also.
Jean is a super star and was the only reasonI ended up
Jean is a super star and was the only reasonI ended up purchasing the vehicle. Jean listened, wasn't pushy and should give lessons to others on sales techniques. Excellent communication and great conversation. Michael is great and John was pleasant to deal with also.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Jean and the team made your experience at Koons Woodbridge Buick GMC a memorable one. Thank you for highlighting their excellent service and communication skills! Enjoy your new vehicle!
Jean is a super star and was the only reasonI ended up
Jean is a super star and was the only reasonI ended up purchasing the vehicle. Jean listened, wasn't pushy and should give lessons to others on sales techniques. Excellent communication and great conversation. Michael is great and John was pleasant to deal with also.
Jean is a super star and was the only reasonI ended up
Jean is a super star and was the only reasonI ended up purchasing the vehicle. Jean listened, wasn't pushy and should give lessons to others on sales techniques. Excellent communication and great conversation. Michael is great and John was pleasant to deal with also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to hear that Jean, Michael, and John made your experience at Koons Woodbridge Buick GMC a positive one! It's wonderful knowing our team provided excellent communication and service. Enjoy your new vehicle!
Omar D was welcoming, professional and made the process
Omar D was welcoming, professional and made the process easy. We love our new Buick Envision! Thanks Omar.
Omar D was welcoming, professional and made the process
Omar D was welcoming, professional and made the process easy. We love our new Buick Envision! Thanks Omar.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Susan, we're delighted to hear that Omar made your experience at Koons Woodbridge Buick GMC smooth and enjoyable. Enjoy your new Buick Envision!
Car is decent BUT when we told them the rim was dented up
Car is decent BUT when we told them the rim was dented up and we wanted it replaced there was way more back and forth than necessary and they finally agreed to replace it. (They have found excuses so far to not get it done). Next they showed the car before they cleaned it up. Once that was done we saw scratches and minor cosmetic concerns. They REFUSED to take care of it! What is that? I won’t return there.
Car is decent BUT when we told them the rim was dented up
Car is decent BUT when we told them the rim was dented up and we wanted it replaced there was way more back and forth than necessary and they finally agreed to replace it. (They have found excuses so far to not get it done). Next they showed the car before they cleaned it up. Once that was done we saw scratches and minor cosmetic concerns. They REFUSED to take care of it! What is that? I won’t return there.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Linda, I'm sorry to hear about the issues you've faced with your purchase. We strive for a smooth and satisfactory experience, so it's disappointing to know we fell short in this instance. Please feel free to reach out if you'd like us to address any remaining concerns or discuss additional solutions. Thank you, Tony Blazier - Sales Manager - 703-4947121
My 1st visit since 1979 well I have nothing to say except
My 1st visit since 1979 well I have nothing to say except I found my new dealership. The service writer was fast and got my car in and they repaired it in no time.
My 1st visit since 1979 well I have nothing to say except
My 1st visit since 1979 well I have nothing to say except I found my new dealership. The service writer was fast and got my car in and they repaired it in no time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barrie, we're delighted to hear that your visit to Koons Woodbridge Buick GMC was a success after all these years! It's fantastic you found our service efficient and satisfying. We look forward to seeing you again soon!
The whole service department is the most professional,
The whole service department is the most professional, patient , and knowledgeable of GM will I definitely recommend you to service your car or truck here because it’s worth it.
The whole service department is the most professional,
The whole service department is the most professional, patient , and knowledgeable of GM will I definitely recommend you to service your car or truck here because it’s worth it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our service department at Koons Woodbridge Buick GMC impressed you with their professionalism and expertise. Thank you for recommending us!
I wanted to take a moment to express my heartfelt
I wanted to take a moment to express my heartfelt gratitude for the outstanding service provided by Hector during my recent purchase of my Yukon at Koons dealership. From the moment I walked in, it was clear that Koons has the best selection within a 100-mile radius, and Hector’s extensive knowledge and passion for the vehicles truly set this experience apart. Hector took the time to walk me through the various options, ensuring I found the perfect Yukon that suited my needs. I was particularly impressed by how he explained all the features and capabilities, making sure I felt confident in my choice. His enthusiasm for the Yukon made the process not only enjoyable but also exciting. What really stood out was Hector’s ability to connect on a personal level. He listened to my preferences and concerns, which made me feel valued as a customer rather than just another sale. His attention to detail and commitment to providing exceptional service were evident throughout the entire experience. Additionally, I appreciate the after-sale support he offered, reassuring me that I could reach out with any questions or concerns. It’s rare to find a salesperson who genuinely cares about their customers' satisfaction even after the sale is completed. Thanks to Hector and the incredible team at Koons dealership, I left feeling excited about my new Yukon and confident that I made the right choice. I will certainly recommend Hector and Koons to friends and family looking for their next vehicle. Thank you once again for making this experience truly exceptional!
I wanted to take a moment to express my heartfelt
I wanted to take a moment to express my heartfelt gratitude for the outstanding service provided by Hector during my recent purchase of my Yukon at Koons dealership. From the moment I walked in, it was clear that Koons has the best selection within a 100-mile radius, and Hector’s extensive knowledge and passion for the vehicles truly set this experience apart. Hector took the time to walk me through the various options, ensuring I found the perfect Yukon that suited my needs. I was particularly impressed by how he explained all the features and capabilities, making sure I felt confident in my choice. His enthusiasm for the Yukon made the process not only enjoyable but also exciting. What really stood out was Hector’s ability to connect on a personal level. He listened to my preferences and concerns, which made me feel valued as a customer rather than just another sale. His attention to detail and commitment to providing exceptional service were evident throughout the entire experience. Additionally, I appreciate the after-sale support he offered, reassuring me that I could reach out with any questions or concerns. It’s rare to find a salesperson who genuinely cares about their customers' satisfaction even after the sale is completed. Thanks to Hector and the incredible team at Koons dealership, I left feeling excited about my new Yukon and confident that I made the right choice. I will certainly recommend Hector and Koons to friends and family looking for their next vehicle. Thank you once again for making this experience truly exceptional!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scott, thank you for sharing your wonderful experience with Hector and the team at Koons Woodbridge Buick GMC! We're delighted to know that his knowledge and dedication made your Yukon purchase memorable. Enjoy every moment in your new vehicle, and we look forward to welcoming any friends or family you send our way!