Matthews Kia of Clay

I've always had a great experience at the service dept. Gina, Tony, Brittany, and mechanics all knowledgeable and keep customers well informed. I've also leased/bought vehicles from Fucillo which is now Matthews. If you're in the market for a new/pre-owned, see Steve Hibbard, sales. Great guy, easy to work with.

I am absolutely appalled by the outright dishonesty and unethical behavior displayed by this dealership. They sold my elderly mother a car, falsely claiming it had new brakes and new tires. Not even two weeks after the purchase, she had to bring the car back due to problems. Shockingly, they then told her it needed new brakes and tires! The manager had the audacity to deny that the salesman ever mentioned anything about new brakes and tires. To add insult to injury, they demanded she pay for the repairs or she could return the car at a depreciated value, far less than what she initially paid. She later found written proof they told her the tires and brakes would be replaced. They still denied it. What's even more infuriating is that the car passed the New York state inspection right after she bought it, but just two weeks later, it no longer passes. This is a clear indication that the inspection was either falsified or the car was sold in an unsafe condition. This dealership preys on vulnerable customers, using deceitful tactics to make a sale and then refusing to take responsibility for their lies. Avoid this place at all costs if you value honesty and integrity. This experience has been nothing short of a nightmare.

My experience with Matthews Kia has been nothing short of disappointing and frustrating. Initially, my husband and I were assured by the salesman, Mohamed Jeylani, that switching to a new car lease would be seamless—specifically, that our existing lease would be a "wash," meaning we wouldn't owe any additional money. However, this promise turned out to be far from reality. Approximately four months later, we received an unexpected bill from Kia Finance demanding payment for the remainder of our previous lease in full. When we contacted Matthews Kia about this discrepancy, Mr. Jeylani changed his tune and claimed that my husband had agreed to these fees, which is categorically untrue. Moreover, since the lease is in my name, any agreement regarding fees legally required my consent, which I did not give. Frustrated by the lack of resolution from Matthews Kia, I escalated the issue to the manager, Nick Capria. Initially, he assured me that he would look into the matter and get back to me after discussing it with all parties involved. Unfortunately, despite multiple attempts to follow up, Mr. Capria failed to return my calls as promised. His secretary, when contacted, was unable to provide any assistance, which only added to the frustration. Seeking resolution, I turned to the Better Business Bureau, where Matthews Kia continued to evade responsibility by deflecting the issue to Vision Kia, the original lease holder, and later to Kia Finance, the entity that sent the unexpected bill. This runaround only exacerbated the situation. Reflecting on this experience, the lesson learned is clear: always get everything in writing. Despite Mr. Jeylani's verbal assurances that there would be no early termination fees and that the lease would be a "wash," the absence of written confirmation left us vulnerable to this unfortunate situation. While I take responsibility for not obtaining written assurances, the fact remains that Mr. Jeylani's dishonesty and Mr. Capria's lack of responsiveness reflect poorly on Matthews Kia as a whole. In conclusion, I fulfilled my financial obligation to Kia Finance out of principle, but Matthews Kia lost not only my trust but also the trust of numerous family members and friends whom I've redirected elsewhere for their vehicle needs. It's disheartening to have placed such faith in Matthews Kia, only to be met with dishonesty and poor customer service. In the future, I will approach car dealership transactions with far more caution. For anyone considering Matthews Kia or any dealership, I strongly advise securing every promise and agreement in writing to avoid experiencing the same ordeal I did.

The WORST! They have a very arrogant, rude, “ oh well” attitude. They make a major mistake and do nothing to rectify the situation but instead give you attitude, lie to you, blame others, and hang up on you.

Avoid any service here. My vehicle was broken into thanks to the brilliant engineers who designed my 2021 Kia Forte LXS's ignition. Rear passenger window was shattered and steering wheel was pulled apart. Ignition and airbag system was damaged. Instrument panel was also scratched. This dealership spent 2 weeks working on my car. When I picked it up, there was glass inside my door and when I tested the window, it did not go up the same way it did before the accident. Glass was all over the vehicle. Window was scratched when I tested the window button; a piece of glass inside the door scratched the window. The weather stripping on my window was scratched and was not installed right. The interior of door was not put into place correctly and it was scratched from re-installing. My steering wheel was not aligned and that really irritated me. The mechanics obviously did not test drive my vehicle after fixing the steering wheel. I talked to Gina Dow about the issue with my door, and she offered for me to leave it here for another day to get rid of the glass. She also told me regarding the weather stripping issue, that we are not a body shop. Wrong answer. Your mechanics left me with many problems, she should have told me the issue would be corrected today (for the glass cleanup). She should have also reached out to my adjuster for body work. I did not realize the steering wheel alignment was off until I drove off the lot. Very disappointed with their service. Service was just as bad when Fuccillo Kia of Clay was originally there, and the former service manager is still working there, Kevin Boutwell. Kia has never cared about their customers. Kia is notorious for building engines that burn oil. And this whole Kia theft challenge made everything worse for customer service. I hope when the federal court case in California is resolved, the court makes Kia payout enough customer compensation to significantly reduce profits. Your engineers already screwed up many models for ignition design. I will never buy another Kia again and I hope Matthews Kia of Clay Service Department gets a makeover, starting with terminating the former inconsiderate service manager who started with Fuccillo. And the new service manager, Adam Simon, should really read this. If the service department keeps treating customers like I was, they will lose a lot of business.

I recently visited this dealership looking to buy a new car.I was greeted by a friendly staff and was introduced to a salesman, Riley Melchior. I did a test drive in the car I was interested in and decided against it. I really wanted a new Soul and Riley said he would see if he could find one. He did locate one in Schenectady and I completed the application. I was shown a picture of the car that was available and we discussed payments, of course I was offered many extras to cover extended warranty and other options but declined them. We agreed on a payment and was told they would call as soon as the car got there. I waited 3 days and called to check on the status, Riley was off that day so I asked to talk with someone else. A few minutes later the woman came back on the line and said they were still trying to locate the car I wanted. I told her I was told the car was at another location and they would bring it there, they even showed me a picture of it. Her only response was "do you want Riley to call you" I gave her my number and asked for a call back. That was 1 week ago, I can understand if they could not get my financing approved but to just leave someone hanging is inexcusable. Based on my experience I would never recommend this dealership.

IF I COULD GIVE THIS PLACE 0 stars i would! DO NOT SPEND YOUR HARD EARNED MONEY HERE! They are preying on new customers who do not know about the Kia thefts that have been taking place across the country for months. I bought a 2021 Kia forte in the middle of June and it was stolen by the last week in July. I was never warned of the thefts before I bought the car. And although there is a software update available to prevent theft, it was never done. Kia is also providing steering wheel locks to deter the thefts, and yet again, I was not informed. After the theft I called the dealership to ask why the update wasn’t done and why I wasn’t warned. I was met with less than helpful customer service and I was “disconnected” TWICE. After finally getting through to someone with some decency I was told that the GM would call me ASAP. Two days went by so I called again and I was told the same thing. It’s been 3 whole weeks and still NO CALL. I also texted the salesman that sold me and the car (Sirron) it was read and never answered. DO NOT GIVE THIS PLACE YOUR BUSINESS. ABSOLUTE SCAMMERS. THEY ARE AN UNETHICAL AND DISHONEST BUSINESS WHO TAKE ZERO RESPONSIBILITY. When I called I asked if bringing it there to get fixed was my best bet and yet again they were less than helpful and told me it would be weeks before a technician could even look at the car. Stay FAR FAR AWAY

Excellent service from Mohamed Jeylani. Tom and I would recommend Matthews Kia of Clay to everyone. Everyone was very friendly and checked frequently to make sure we were tended to. Mohamed made sure we were satisfied with our purchase and was very patient with us during entire purchase.

Service department tried to sell my family a new tire. Vehicle was towed in due to front tire being flat. Someone there said it needs a new tire, never looked at it!! After a lot of phone calls, it was finally looked at. Oh, the found a nail in the tire!!! Hmmm, went from having to order a tire, from Massachusetts, to plugging the tire!! Oh, the driver was an elderly female!!! How many other people have they done this to??

2 Years Ago I Bought My 2018 Chevy Cruze LT Hatchback From Kia. The Customer Service There Was Extraordinaire! They Helped Me With The Best Trade In Value For My Camaro Far Better Then Any Other Dealership In The Area And I Did Go To Many Dealerships To Find The Best Trade-In Offer For My Camaro. The Warranty With KIA Is The Best Hands Down Compared To Anyone In The Syracuse Area. I Received A Warranty With Chevy First Centenial & That Warranty I Did Use Twice And It Kept My Car In Tip Top Shape Thanks to KIA And There Excellent Sales & Finance Department! I Would Recommend This Location In Clay Highly! Skip The Rest & Just Start Your Car Shopping At KIA in Clay They Will Exceed All You Expectaations In All Departments Here!!