Reviews
Charlie was very professional and was wonderful in
Charlie was very professional and was wonderful in helping me choose a car without being pushy. However, Charlie had to leave and set me up with a newer coworker who was not nearly as helpful. While he was friendly at times, I found his to be very patronizing. For example, he thought it was necessary to quiz me on the simple operations of my new car, such as ‘what is this called’ referencing the parking break, or ‘do you know what cruise control does’. I found this behavior very irritating, given that I am a grown woman who has been driving for long enough to know these things, along with the fact that I was late for a meeting because I was told it would be another 30 mins and it took 2 hours to finish up with the second gentleman. I do not recall his name, but he obviously needs some more training before working with customers on his own.
Charlie was very professional and was wonderful in
Charlie was very professional and was wonderful in helping me choose a car without being pushy. However, Charlie had to leave and set me up with a newer coworker who was not nearly as helpful. While he was friendly at times, I found his to be very patronizing. For example, he thought it was necessary to quiz me on the simple operations of my new car, such as ‘what is this called’ referencing the parking break, or ‘do you know what cruise control does’. I found this behavior very irritating, given that I am a grown woman who has been driving for long enough to know these things, along with the fact that I was late for a meeting because I was told it would be another 30 mins and it took 2 hours to finish up with the second gentleman. I do not recall his name, but he obviously needs some more training before working with customers on his own.
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- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi- Thank you for your feedback. Our goal is that every customer leave satisfied, and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to at TellUs@matthewsauto.com.
Again known shorts and my car has been acting a fool
Again known shorts and my car has been acting a fool electronic wise and warranty isn't gonna last forever and I don't wanna start new payments. It's stressful and I'm sure they are tired of seeing my car as well. I'm a realist.
Again known shorts and my car has been acting a fool
Again known shorts and my car has been acting a fool electronic wise and warranty isn't gonna last forever and I don't wanna start new payments. It's stressful and I'm sure they are tired of seeing my car as well. I'm a realist.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi- Thank you for your feedback. Our goal is that every customer leave satisfied, and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to at TellUs@matthewsauto.com.
As soon as you pull in the garage you are greeted by
As soon as you pull in the garage you are greeted by friendly staff. Staff inside ( Brent McAuther) took his time and explained everything to me. Thank you
As soon as you pull in the garage you are greeted by
As soon as you pull in the garage you are greeted by friendly staff. Staff inside ( Brent McAuther) took his time and explained everything to me. Thank you
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!
I've never been to a dealership who so consistently does
I've never been to a dealership who so consistently does good by me. I will 100% of the time choose this over other local Kia service centers. Not only for value, but also customer service.
I've never been to a dealership who so consistently does
I've never been to a dealership who so consistently does good by me. I will 100% of the time choose this over other local Kia service centers. Not only for value, but also customer service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Very friendly and helpful!
Very friendly and helpful! Dealership is very clean. Will keep going back and always recommend.
Very friendly and helpful!
Very friendly and helpful! Dealership is very clean. Will keep going back and always recommend.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
Sales management works for the customers but service need
Sales management works for the customers but service need help cause there no communication between service and customers
Sales management works for the customers but service need
Sales management works for the customers but service need help cause there no communication between service and customers
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Sales management cares about customers but service needs help
Sales management cares for customers but service needs help
I’ve been dealing with Mathew’s in Greece for years and
I’ve been dealing with Mathew’s in Greece for years and the experience is always great. They are very helpful and explain everything very well.
I’ve been dealing with Mathew’s in Greece for years and
I’ve been dealing with Mathew’s in Greece for years and the experience is always great. They are very helpful and explain everything very well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
I attempted several times to schedule by text per their
I attempted several times to schedule by text per their website stating it’s the preferred method, no response. I called several times to schedule and the phone would just ring. The communication with the repair shop was vague or non responsive. The customer service rep appeared annoyed when I would inquire about my cars repair. Truly disappointing!
I attempted several times to schedule by text per their
I attempted several times to schedule by text per their website stating it’s the preferred method, no response. I called several times to schedule and the phone would just ring. The communication with the repair shop was vague or non responsive. The customer service rep appeared annoyed when I would inquire about my cars repair. Truly disappointing!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.
I have had several services done with this dealership
I have had several services done with this dealership with great results every time. The service department has always been friendly and informative. My wait is usually what I’m told it will be. I’m always very satisfied with my service. Angelica Marcial is always very personable, which makes me feel comfortable with my visit.
I have had several services done with this dealership
I have had several services done with this dealership with great results every time. The service department has always been friendly and informative. My wait is usually what I’m told it will be. I’m always very satisfied with my service. Angelica Marcial is always very personable, which makes me feel comfortable with my visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
Always have good comments about Matthew's.
Always have good comments about Matthew's. They are friendly and deliver in a timely matter.
Always have good comments about Matthew's.
Always have good comments about Matthew's. They are friendly and deliver in a timely matter.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!