Reviews
Nice work
You worked on my car in a timely fashion . The wait was only about 45 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear that we were able to provide efficient and professional service to you, Darlene. We hope you'll consider us again in the future.
Great service
It was a great experience was in and out of there. Didn't take much time at all. And a month later my battery died and even though it wasn't a ford the looked at it and fixed it for me. I would definitely go back there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Job!
Very pleased with the quality and workmanship always at the Dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sally, thank you for your positive review. We're happy to have been of service to you.
Great service !
2015 focus SE Hatchback. Keep on doing what your doing :). Very pleasant and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for Everyuthing!
You guys did great! Troy and Sarah rock.... thanks for the no hassle visit!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Jeffrey. We always strive to provide personable and excellent customer service. Thank you again for the review!
servcice department
Have a 2016 Ford Edge and the service department was awesome plus the washed my car awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janin, we regret that you had a negative experience with us. We strive to provide our customers with quality service, but it appears we fell short this time. If you'd be willing, please contact our General Manager at your earliest convenience to ensure that your future dealings with us provide more positive results. We look forward to hearing from you soon.
Car services
Everyone was professional and answered all the questions I had. I appreciated having a car while you were servicing my car. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
My wife appreciates the ride to and from work while we get our cars serviced. It is also nice to get a clean car back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Michael. We always strive to provide excellent service with a professional and caring staff here at our location. Hope you're enjoying your vehicle, and as always, drive safe!
Great Service
I dropped by Columbia Ford without an appointment to see if someone could check my 2014 CMax Hybrid because of a very loud bang that I had heard. And, I also thought the vehicle was out of alignment. They offered to work-in my car to see if they could diagnose the problem. I was able to leave it and also get a loaner for overnight. This means a lot to me. Columbia has always treated me with respect and they care about serving their customers. The noise problem was never found but the alignment was done and I am happy with that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Carol! Thank you for taking the time to share your feedback with us.
My truck blower issue repair
Everyone was very nice and responsive. Unfortunately they were not able to solve the issue with our truck. It is still there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your review, Marty. It is discouraging to hear that we were unable to resolve your vehicle's issue and we would like to continue to make ourselves available to you if you need any additional assistance. We take our clients' feedback very seriously and hope you reach out to us if there is anything else we can do for you to resolve this matter to your satisfaction. Our goal is to learn from your feedback and continue to improve for all of our valued clients so we hope to speak with you soon.