Norm Reeves Subaru Superstore Rockwall

4.6
(20 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 7:00am–3:00pm
Sunday Closed Closed
New (469) 887-1301 (469) 887-1301
Used (469) 887-1301 (469) 887-1301
Service (469) 887-1302 (469) 887-1302

Reviews

4.6
(20 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

Awful Experience

I will never go back. Three hours and an unneeded alignment for tires is ridiculous.

1.0

Awful Experience

I will never go back. Three hours and an unneeded alignment for tires is ridiculous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

Love my Subaru

Great people excellent buying experience easy to do business and Ronnie Cohen was the best

5.0

Love my Subaru

Great people excellent buying experience easy to do business and Ronnie Cohen was the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hello Rick, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Show full review
5.0

Karina

Very professional, friendly, great customer service. Provided loaner. Pleasant experience.

5.0

Karina

Very professional, friendly, great customer service. Provided loaner. Pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Show full review
5.0

New Subaru purchase

Norman Reeves made buying a car fun and enjoyable. We have never had a buying experience like that before.

5.0

New Subaru purchase

Norman Reeves made buying a car fun and enjoyable. We have never had a buying experience like that before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Show full review
5.0

Nice People, easy to work with.

They took note of my request for a new vehicle. Got as close as I expected to my monthly payment. Gave me above reasonable amount for my trade. Fastest I have ever been through a car acquisition. All around nice people and place to do business with. All the other Subaru dealerships in Greater Dallas area were WAY off my requested monthly payment.

5.0

Nice People, easy to work with.

They took note of my request for a new vehicle. Got as close as I expected to my monthly payment. Gave me above reasonable amount for my trade. Fastest I have ever been through a car acquisition. All around nice people and place to do business with. All the other Subaru dealerships in Greater Dallas area were WAY off my requested monthly payment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

Great car buying experience

While helping my son with the car buying process we had many horrible experiences. When we arrived at norm reeves Subaru in Rockwall we connected with Ronnie in sales and he was great with explaining pricing and vehicle. He let us know everything that was extra and optional. We were in and out with a new vehicle in less than two hours.

5.0

Great car buying experience

While helping my son with the car buying process we had many horrible experiences. When we arrived at norm reeves Subaru in Rockwall we connected with Ronnie in sales and he was great with explaining pricing and vehicle. He let us know everything that was extra and optional. We were in and out with a new vehicle in less than two hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

Show full review
5.0

Excellent drive service- Use coupon

I receive coupons in the mail for oil changes from them and it is a great deal. They have a clean facility with a lounge with cookies and soft drinks/coffee, They also check and updated my car software when it is needed.

5.0

Excellent drive service- Use coupon

I receive coupons in the mail for oil changes from them and it is a great deal. They have a clean facility with a lounge with cookies and soft drinks/coffee, They also check and updated my car software when it is needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Show full review
5.0

Third regular maitainance

Good, courteous staff, quick service, professional repairs.

5.0

Third regular maitainance

Good, courteous staff, quick service, professional repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Peter, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

Show full review
5.0

Great People! Highly Recommend!

We sold our truck to Norm Reeves just hours after we checked the BB value. It was quick, hassle-free and they gave us a fair price. Great people at this dealership. We would highly recommend Norm Reeves Subaru Superstore!

5.0

Great People! Highly Recommend!

We sold our truck to Norm Reeves just hours after we checked the BB value. It was quick, hassle-free and they gave us a fair price. Great people at this dealership. We would highly recommend Norm Reeves Subaru Superstore!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

Norm Reeves Subaru of Rockwall

Norm Reeves Subaru was great and I will be going back the next time I need a car!

5.0

Norm Reeves Subaru of Rockwall

Norm Reeves Subaru was great and I will be going back the next time I need a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi, thank you for your kind words! We're happy we could help. Our team is available should you require any extra help.

Show full review
See all 20 reviews