Reviews
Best experience we have had buying a car.
Best experience we have had buying a car. Very happy with amount of trade in.
Best experience we have had buying a car.
Best experience we have had buying a car. Very happy with amount of trade in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is amazing to hear! So glad we could give you your best buying experience yet. When you're ready for your next upgrade, check out our Value Your Trade tool for what we hope will be another 5-star experience.
$720.
$720.98 for a generic plastic electrical connector and 8" of wire? 3-17-25 went to Norm Reeves Subaru Rockwall to have an AC wire repaired that was chewed by a rodent. They told me a new wiring harness would be thousands, but they could repair the damage for $700. I'm getting too old to bend over an engine compartment, so I agreed. 45 minutes later, the tech replaced a generic plastic electrical clip and 8" of wire for $688. $32 for shop supplies and $688.98 for labor. Shop rate is $190 and hour. They charged me $688? I replied to their request for a review, but never heard back from them. Nice customer service, there, Norm... Dont recon we'll be coming back or recommending you to anyone.
$720.
$720.98 for a generic plastic electrical connector and 8" of wire? 3-17-25 went to Norm Reeves Subaru Rockwall to have an AC wire repaired that was chewed by a rodent. They told me a new wiring harness would be thousands, but they could repair the damage for $700. I'm getting too old to bend over an engine compartment, so I agreed. 45 minutes later, the tech replaced a generic plastic electrical clip and 8" of wire for $688. $32 for shop supplies and $688.98 for labor. Shop rate is $190 and hour. They charged me $688? I replied to their request for a review, but never heard back from them. Nice customer service, there, Norm... Dont recon we'll be coming back or recommending you to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your feedback and we're sorry to hear about your experience. We strive to provide clear explanations regarding our labor rates and materials, and it sounds like there was some confusion about the pricing in your case. Please contact Paul Morgan at Paul.Morgan@normreeves.com so we can discuss your concerns further.
Awful Experience
I will never go back. Three hours and an unneeded alignment for tires is ridiculous.
Awful Experience
I will never go back. Three hours and an unneeded alignment for tires is ridiculous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Love my Subaru
Great people excellent buying experience easy to do business and Ronnie Cohen was the best
Love my Subaru
Great people excellent buying experience easy to do business and Ronnie Cohen was the best
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Rick, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Karina
Very professional, friendly, great customer service. Provided loaner. Pleasant experience.
Karina
Very professional, friendly, great customer service. Provided loaner. Pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
New Subaru purchase
Norman Reeves made buying a car fun and enjoyable. We have never had a buying experience like that before.
New Subaru purchase
Norman Reeves made buying a car fun and enjoyable. We have never had a buying experience like that before.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Nice People, easy to work with.
They took note of my request for a new vehicle. Got as close as I expected to my monthly payment. Gave me above reasonable amount for my trade. Fastest I have ever been through a car acquisition. All around nice people and place to do business with. All the other Subaru dealerships in Greater Dallas area were WAY off my requested monthly payment.
Nice People, easy to work with.
They took note of my request for a new vehicle. Got as close as I expected to my monthly payment. Gave me above reasonable amount for my trade. Fastest I have ever been through a car acquisition. All around nice people and place to do business with. All the other Subaru dealerships in Greater Dallas area were WAY off my requested monthly payment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great car buying experience
While helping my son with the car buying process we had many horrible experiences. When we arrived at norm reeves Subaru in Rockwall we connected with Ronnie in sales and he was great with explaining pricing and vehicle. He let us know everything that was extra and optional. We were in and out with a new vehicle in less than two hours.
Great car buying experience
While helping my son with the car buying process we had many horrible experiences. When we arrived at norm reeves Subaru in Rockwall we connected with Ronnie in sales and he was great with explaining pricing and vehicle. He let us know everything that was extra and optional. We were in and out with a new vehicle in less than two hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!
Excellent drive service- Use coupon
I receive coupons in the mail for oil changes from them and it is a great deal. They have a clean facility with a lounge with cookies and soft drinks/coffee, They also check and updated my car software when it is needed.
Excellent drive service- Use coupon
I receive coupons in the mail for oil changes from them and it is a great deal. They have a clean facility with a lounge with cookies and soft drinks/coffee, They also check and updated my car software when it is needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Third regular maitainance
Good, courteous staff, quick service, professional repairs.
Third regular maitainance
Good, courteous staff, quick service, professional repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Peter, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!