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Serra Cadillac of Traverse City

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(4 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(4 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Serra Cadillac highly recommended

My experience with Michael Sova was A-1! I started working with him a year ago, inquiring on used Cadillacs. Test driving etc. I took a break from car shopping... And then.....the perfect Cadillac became available! A brand new 2022 XT5. I immediately signed on the dotted line and brought the beautiful vehicle home. Michael explained everything, got me a great price, and kept me updated continuously throughout the process. Then sat in the car with me to explain the features and hook me up with OnStar and Bluetooth connections. I recommend Michael for your new or used car shopping and purchasing.

5.0

Serra Cadillac highly recommended

My experience with Michael Sova was A-1! I started working with him a year ago, inquiring on used Cadillacs. Test driving etc. I took a break from car shopping... And then.....the perfect Cadillac became available! A brand new 2022 XT5. I immediately signed on the dotted line and brought the beautiful vehicle home. Michael explained everything, got me a great price, and kept me updated continuously throughout the process. Then sat in the car with me to explain the features and hook me up with OnStar and Bluetooth connections. I recommend Michael for your new or used car shopping and purchasing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Cadillac CT4

Christie was awesome! So was the whole staff, from sales rep to Manger all the way to the final signing, overall it was a great experience and would definitely recommend.

5.0

Cadillac CT4

Christie was awesome! So was the whole staff, from sales rep to Manger all the way to the final signing, overall it was a great experience and would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Excellent customer service!

Excellent customer service! Quick too! I will highly recommend Mark and Serra’s service dept to my friends and family. You can’t go wrong with this service department.

5.0

Excellent customer service!

Excellent customer service! Quick too! I will highly recommend Mark and Serra’s service dept to my friends and family. You can’t go wrong with this service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Great Experience

Jeneen was great to work with. She answered all of our questions and didn’t try to rush us into a decision as it was taking us some time to make up our minds. Her friendly personality and sense of humor put us at ease. She even stayed late in a pouring rain to help go over all the options in the car after the sale. We would definitely do business with her again.

5.0

Great Experience

Jeneen was great to work with. She answered all of our questions and didn’t try to rush us into a decision as it was taking us some time to make up our minds. Her friendly personality and sense of humor put us at ease. She even stayed late in a pouring rain to help go over all the options in the car after the sale. We would definitely do business with her again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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