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Serra Subaru of Traverse City

(60 reviews)

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(60 reviews)

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Todor made my car-buying more pleasant than I could have

Todor made my car-buying more pleasant than I could have imagined! I was shopping on the Internet for a new car, made an inquiry, and he took it from there. Offered some possibilities which helped me hone my search criteria- and then quickly came up with a few alternative vehicles for me. One was ideal! Clear, professional and responsive communications throughout the process. I'd highly recommend working with Todor.

Todor made my car-buying more pleasant than I could have

Todor made my car-buying more pleasant than I could have imagined! I was shopping on the Internet for a new car, made an inquiry, and he took it from there. Offered some possibilities which helped me hone my search criteria- and then quickly came up with a few alternative vehicles for me. One was ideal! Clear, professional and responsive communications throughout the process. I'd highly recommend working with Todor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A greeting with a smile started my lucky day.

A greeting with a smile started my lucky day. I couldn’t have asked for a better person to handle my experience. David is like having a friend helping when you need a friend. Much appreciated, thank you.

A greeting with a smile started my lucky day.

A greeting with a smile started my lucky day. I couldn’t have asked for a better person to handle my experience. David is like having a friend helping when you need a friend. Much appreciated, thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A purchase made stress free by the whole Serra team.

A purchase made stress free by the whole Serra team. I’d recommend them to anyone looking for a new car.

A purchase made stress free by the whole Serra team.

A purchase made stress free by the whole Serra team. I’d recommend them to anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sanjay is a pleasure when we bring our Subaru in for

Sanjay is a pleasure when we bring our Subaru in for servicing. This time I had an appointment that I had to attend and Sanjay got me out in plenty of time. He is a good listener, thoughtful and a hard worker.

Sanjay is a pleasure when we bring our Subaru in for

Sanjay is a pleasure when we bring our Subaru in for servicing. This time I had an appointment that I had to attend and Sanjay got me out in plenty of time. He is a good listener, thoughtful and a hard worker.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very professional and fast Altho the waiting room was

Very professional and fast Altho the waiting room was not the greatest. No tv or any offering in that room as to water or snacks. You would have to walk down the hallway for a drink Never been in a waiting room like this one

Very professional and fast Altho the waiting room was

Very professional and fast Altho the waiting room was not the greatest. No tv or any offering in that room as to water or snacks. You would have to walk down the hallway for a drink Never been in a waiting room like this one

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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An exceptional salesman!

An exceptional salesman! Needed an Ascent with a bench seat, and searched. Ended up ordering one; it came in as predicted and the whole transaction was smooth! Thank you, Todor!

An exceptional salesman!

An exceptional salesman! Needed an Ascent with a bench seat, and searched. Ended up ordering one; it came in as predicted and the whole transaction was smooth! Thank you, Todor!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly and professional service at Serra Subaru in

Friendly and professional service at Serra Subaru in Traverse City, MI. Convenient location. Well appointed sales and service areas.

Friendly and professional service at Serra Subaru in

Friendly and professional service at Serra Subaru in Traverse City, MI. Convenient location. Well appointed sales and service areas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jordan was professional, personable, made sure we were

Jordan was professional, personable, made sure we were taken care of promptly. An excellent representative for Serra.

Jordan was professional, personable, made sure we were

Jordan was professional, personable, made sure we were taken care of promptly. An excellent representative for Serra.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jordan Gray was helpful and knowledgeable about my car

Jordan Gray was helpful and knowledgeable about my car and its needs and she was also very kind, friendly, and had lots of patience answering my questions. I feel I have a new friend at Serra in Jordan. Jordan is in the service department & I had scheduled my Impreza's 60,000 mile maintenance there. She and they did a great job.

Jordan Gray was helpful and knowledgeable about my car

Jordan Gray was helpful and knowledgeable about my car and its needs and she was also very kind, friendly, and had lots of patience answering my questions. I feel I have a new friend at Serra in Jordan. Jordan is in the service department & I had scheduled my Impreza's 60,000 mile maintenance there. She and they did a great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We really enjoyed our salesman Joel.

We really enjoyed our salesman Joel. He was friendly, open, and easy to work with. He was very enthusiastic about the cars he was selling, but never pushy. Best car buying experience we’ve ever had.

We really enjoyed our salesman Joel.

We really enjoyed our salesman Joel. He was friendly, open, and easy to work with. He was very enthusiastic about the cars he was selling, but never pushy. Best car buying experience we’ve ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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