Reviews
Stay away from this dealership!
Stay away from this dealership!!!, we stop by looking at this Toyota Rav4, it was a very good deal online, but just when we sit down to talk about the price they ask $2000 more on the sale price, before any taxes or dealer fee’s they just said it was just for the car being prepared by the dealer?! I understand, but why advertising a price that is not real, FALSE ADVERTISING!!‼️ just to get you through the door, and probably take advantage of someone not very knowledgeable about the process of buying a car, simple! Stay away from this dealership if you don’t want to pay any hidden fee’s!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Arturo, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. We are also very disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Our goal is to ensure we can rectify this with you, as best as possible. Please give us a call as soon as you can at 847-298-0900. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211
This outfit is a scam.
This outfit is a scam..stay away from it at all cost no matter how much you like what you see in the website. They had a car for sale, i called to setup a test drive and when i ask about a time they said somebody was buying the car at that moment and that if the deal did not go through they will call. next day i called because the car was still up for sale, and they said the car had been sold. Two days later the car is still in their website at a lower price than before!! Obviously they are operating a racket there. minus ten points.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Al, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at 847-298-0900 EXT 206 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206