Reviews
Great service friendly staff will be back again if i get a chance to service my vehicle
Great service friendly staff will be back again if i get a chance to service my vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sir Robert, thank you for the five-star rating. We’re glad our team provided friendly service on your Hyundai Elantra HEV. We look forward to helping you again whenever you need us.
The servicemen are good but waiting three hours for tire change is RIDICULOUS... Need a better process for warranty items.
The servicemen are good but waiting three hours for tire change is RIDICULOUS... Need a better process for warranty items.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and you patience with the longer than expected wait. We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Spitzer Hyundai Cleveland.
Bad communication I paid for service that I did not receive Paid for new key but they ordered wrong key
Bad communication I paid for service that I did not receive Paid for new key but they ordered wrong key
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Samantha, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
I had a few problems and they were taken care of immediately by Mr. Schmidt
I had a few problems and they were taken care of immediately by Mr. Schmidt
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our team took care of your concerns right away. Thank you for the five-star rating and for trusting us with your Hyundai. We look forward to assisting you again.
Devon was a great sales person and the customer service that I received was impeccable
Devon was a great sales person and the customer service that I received was impeccable
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear that our sales team provided impeccable customer service during your Hyundai Kona visit. It’s great to know you felt well cared for throughout the process. We look forward to assisting you again soon.
Sorry, I did not deal w Travis Liddington! I was in for regular service maintenance.
Sorry, I did not deal w Travis Liddington! I was in for regular service maintenance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Hyundai Cleveland!
If Travis Lexington is in Service then my answer is excellent!
VERY SLOW... but Travis is always good and patient even when I am not. Shouldn't take 3 hrs to get a tire changed and 2 recalls.??
VERY SLOW... but Travis is always good and patient even when I am not. Shouldn't take 3 hrs to get a tire changed and 2 recalls.??
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated. We do apologize for the long wait and truly appreciate your patience. All of us at Spitzer Hyundai Cleveland are glad to have you as a customer.
Very organized, professional , and friendly. Explained everything. Completed oil change and check-up. Given coffee. Great service.
Very organized, professional , and friendly. Explained everything. Completed oil change and check-up. Given coffee. Great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that Blake and the service team provided an organized, professional experience and took the time to explain each step. We’re glad the oil change, check-up, and coffee made your visit more enjoyable. Thank you for trusting us with your Hyundai IONIQ Hybrid.
Excellent customer service. Efficient. Effective. Blake was extremely kind and helpful! It's always a pleasure to be assisted by him!
Excellent customer service. Efficient. Effective. Blake was extremely kind and helpful! It's always a pleasure to be assisted by him!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the efficient and effective support during your Hyundai Tucson service. We’re pleased our team member provided helpful and courteous assistance. We look forward to assisting you with your Tucson in the future.
called in same day letting travis know i needed an oil change and he was able to get me in and out super quick
called in same day letting travis know i needed an oil change and he was able to get me in and out super quick
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know Travis could fit your Hyundai Elantra in for an oil change on short notice and complete it so efficiently. We look forward to assisting you again.