Reviews
The dealership was excellent with information and...
The dealership was excellent with information and timelines of information. They were very helpful with everything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words and feedback! We always strive to provide the highest quality of service to our valued customers and are glad to hear we hit the mark during your visit!
I took my truck in for the transmission. Transmission was...
I took my truck in for the transmission. Transmission was replaced ($5,700). I am satisfied with the new transmission so far, what I wasn’t satisfied was customer care! After having my truck repaired, and having the spend that kind of money, I did expect to at least get my truck washed before it was returned to me. Some may think it’s no big deal, for me it’s a big deal!
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We are sorry to hear that you were not satisfied with the customer care during your visit. We would like to make it up to you. Please contact our service manager, Ken Harris at 864-303-7268 to further discuss the situation. Thank you.
Probably not our fault, but saying my car would be done...
Probably not our fault, but saying my car would be done and ready for pickup the next day. Then getting a phone call at 5:30 the next evening and saying it was done could pick it up the next day. The service was good, but it wasn’t ready the day that it was supposed to. It cause me to keep a friends car an extra day so she couldn’t use it. Fortunately she was understanding.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We are very sorry your vehicle was not completed earlier in the day which would allow you to pick it up. We would like to know more information about your experience. Please contact me, Ken Harris at 864-303-7268. I would certainly like to offer you additional service for your inconvenience. Ken Harris Service Manager
On time. Great service staff friendly and helpful . My...
On time. Great service staff friendly and helpful . My only complaint is went for a oil change come out with over 200.00 cost.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We are happy to hear that you found our staff to be friendly and helpful! If you would like to discuss the cost of the service, please feel free to reach out to our service manager, Ken Harris, at 864-303-7268. We hope to see you again in the future!
Everything was good , till I changed my mind on offer...
Everything was good , till I changed my mind on offer for $700. Service deals. Bought car friday , over weekend I thought about it. So called monday left message for Ed in finance. Called make tuesday was told Ed off today. Left another message. No return call as is tuesday. Called back Wednesday got some one else in finance, didnt get his name. Told him I changed my mind and wanted to deal and if that was possible, he said yes would you be able to come in and sign new papers, I said yes. A few hours later Ed called said it was to late, but could do it for $ 400 something. I worked at a car dealership in NJ I know it could of been done. Purchase date November 19 2021. Sorry didnt answer soon been sick. Thank you Nancy Klepacki
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Car sales man great, finance guy could of done the deal wven if i changed my mind .
Very professional. Great service. Kind. friendly. Good...
Very professional. Great service. Kind. friendly. Good communication. Clean and organized. Easy to speak with about car concerns
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We are happy to learn about your experience with us! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bradshaw Automotive Group, and we hope to see you again soon!
Worse service possible. Auto emails and texts annoying...
Worse service possible. Auto emails and texts annoying when I already shared feedback by email. Will never do business with you again. Ken Harris should be fired. I sent an email directly to him and he never responded. Not sure why I’m responding. You obviously don’t really care. You have no idea the future business and referrals you’ve lost.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am certainly sorry to hear of your experience and will help any way I can to get your confidence back. We did have some coordination opportunities to resolve about getting a tire for your vehicles that caused you inconvenience and I hope you will accept our apology. Please contact me at 864-303-7268 to discuss this further. Ken Harris Service Manager
I usually dread the process of buying a vehicle but your...
I usually dread the process of buying a vehicle but your dealership made it quick and painless from start to finish. Everyone was so nice. Our sales associate Jason was kind, polite and in no way pushy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear about your experience! Thank you for highlighting our staff who helped make this a great experience for you! If there is anything else we can do, please let us know!
Enjoy every agent I've met there. So kind and patient....
Enjoy every agent I've met there. So kind and patient. Very profesdional.. Will always bring my car back for servicing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate that! We are glad you find our staff kind, patient, and professional! Those are qualities we strive to provide for our customers! We look forward to seeing you during your next visit!
Got us in and out in a timely manner was very...
Got us in and out in a timely manner was very communicative, Will use again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We are glad to learn that you had a positive experience with us! If there is anything else we can do for you, please let us know! We look forward to seeing you again in the future!