Reviews
Excellent customer service especially the convenience of
Excellent customer service especially the convenience of a shuttle back and forth from my house. Jonathan was very friendly and knowledgeable and Ray the driver was a pleasure to talk too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Jonathan here at Ira Toyota of Orleans! We are always more than happy to assist you if anything else comes up. Take care!
Very polite, answered the phone and punctually returned
Very polite, answered the phone and punctually returned calls, getting use to the new processes. Quick to schedule, thorough. Friendly, thank you The Thibaults
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Susanne, thank you for taking the time to let us know how we did. We hope you have a great day!
Made buying a car, very easy and straightforward.
Made buying a car, very easy and straightforward. The sales person was very knowledgeable and I was willing to work with me for what I deemed important.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
I was treated well from the beginning.
I was treated well from the beginning. Chris Santos followed up right away and gave me his complete attention and was very informative and knowledgeable. Although we had to wait to get the car we wanted, Chris kept me informed and let me know when the car was going to be delivered. The whole process was easy. Everyone I met at the dealer - Christine, Louise, Chris, and Dutch - was friendly and helpful. Recommend this dealer for Toyotas.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Thomas, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Everyone at the dealership was top notch.
Everyone at the dealership was top notch. Thank you all for the great service and help. You guys are the best
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
This was the first time I used this dealership for
This was the first time I used this dealership for service and I was very happy. Chris was friendly and professional. The service was completed in less time than they quoted. I will be back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. We hope you have a great day!
My contact person was Chris and he was very helpful!
My contact person was Chris and he was very helpful! in future visits I !! contact him! He gave me a good review of the status of my car !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy you found our staff to be so helpful during your experience here at Ira Toyota of Orleans. Feel free to reach out to us if you need anything. Have a wonderful day.
They changed management or something from the last time i
They changed management or something from the last time i went years ago...this was a great experience start to finish they are very thorough and get the job done without trying to get more work out of u.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Too much structure and little sense of social engagement.
Too much structure and little sense of social engagement. Service is somewhat predatory trying to find ways to increase revenue. Waiting rooms are not pleasing and there are no loaner cars available.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Don, Thank you for sharing your experience with us. I understand that you were not satisfied with your recent service visit. We are currently working on updating our waiting rooms to improve the customer experience. I have reviewed your comments with the service team regarding social engagement, and we are using this as a training opportunity. Please feel free to contact me directly at 774-801-7008 or at kbrooks@group1auto.com
Hello Don, Thank you for sharing your experience with us. I understand that you were not satisfied with your recent service visit. We are currently working on updating our waiting rooms to improve the customer experience. I have reviewed your comments with the service team regarding social engagement, and we are using this as a training opportunity. Please feel free to contact me directly at 774-801-7008 or at kbrooks@group1auto.com
Convenient and excellent service.
Convenient and excellent service. Easy shuttle to and from my home. Pleasant and helpful service. Assistant Service Manager Chris Keddington was accommodating, friendly, and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!