Shottenkirk Chrysler Dodge Jeep Ram Prosper

I had a great first time experience at Shottenkirk CDJR. Service Advisor Chris Blackwell got me in & out for my first monthly maintenance & I couldn’t have asked for a better experience. Even got a complimentary wash!

Service department does good professional work. It did take three hours based on the back log of a Saturday morning.

My service rep was very courteous and on top of everything. My experience was great due to him.

Beware that this dealership does not honor their online advertised pricing. Stopped by to look at a few vehicles they had in their inventory and that were clearly advertised online with a "no hassle price". After test driving the vehicles I was ready to purchase one of them for the advertised price when I was greeted by, I assume, a sales manager. He explained that the advertised price was just something that they throw online when they move the vehicle into inventory, and wasn't the actual sale price. He claimed that they "recondition" the vehicles which costs on average $2,000 - $2,500, and then they add a bogus "Shottenkirk Guarantee" for approximately another $1,000 or so. The specific vehicle I wanted to purchase was only 2 years old with very low mileage and needed no reconditioning and was still within the manufacturer's original warranty. He also pointed out they have a disclaimer under the advertised price that allows them to add to the price. The disclaimer reads in part, "sales price is the advertised price plus TTL, registration & $150 dealer document fee". All of which I am ok paying, and the price I offered for the vehicle was their advertised price plus TTL, registration & doc fee. The sales manager refused and said point blank, "we don't sell our vehicles for the advertised price" and walked away. That's all you need to know about this dealership. There are plenty of other CDJR dealerships in the metroplex that honor their advertised price and don't add bogus dealership mark ups.

Kevin was great with his communication skills about every step of my vehicles work and the final outcome Can't thank him enough for his prompt and courteous work

Kevin was great, very honest and helpful. He was always responsive, even on his days off (sorry about that!).

Great people, very nice facility, we received our car back clean, freshly washed and ready to go.

Great service from Shottenkirk as always. Friendly staff, quality work and comfortable waiting area. Definitely recommend!

Took my vehicle in for standard service and received excellent service. The service was performed in a timely manner and everything explained to my satisfaction.

Contacted to schedule a test drive. Told each of the three people I spoke with that I was driving 40 miles to their dealership and that I only wanted to drive this particular model (hybrid). Assured three times (online chat, phone call, text with sales manager, Gary White) that vehicle was there. Drove the 40 miles only to discover that the vehicle was not there, that it was at the railyard. Sent stern text to sales manager expressing my disgust. Received a call back from him asking how they could keep my business. I asked him to send me the OTD and told him that if it was at the MSRP on their website (i.e. no market adjustment), I'd buy the vehicle. Next day, another sales manager, Big John, called me to ask how my experience was the day before. Told him how disappointed it was. He again asked what they could do to earn my business. I repeated what I had said about the OTD and if it had the same vehicle price as advertised, I'd buy the vehicle. A little later, he (Big John) texts me their OTD with an addendum that included $2k for Shottenkirk Care and another $2k worth of LoJack, window tint, and door guards. I replied, explained that a dealer-care package did not make any sense for me because I lived 40 miles away and that I was not interested in any of the other stuff. Repeated that I accepted their offer to sell it for the listed vehicle price. Never heard back from them. Called back a few days later and was told the vehicle had been sold. Honestly, I feel like I dodged a bullet all things conisdered.