Suburban Chrysler Dodge Jeep RAM Fiat of Ann Arbor

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About our dealership

This seller has been on Cars.com since April 2021.

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Reviews

4.7
(990 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Suburban Chrysler Dodge Jeep RAM Fiat of Ann Arbor from DealerRater.

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5.0

Incredible Experience.

Incredible Experience. I typically do not leave reviews, but in this case, I feel like I have to. Jennifer (the used car manager not a salesperson) took time to personally work through the purchase experience with me and make sure everything was the way it needed to be! John was also great at keeping me company while I was waiting. Thanks Again, Brian

3.0

The people were very friendly and helpful, they even

The people were very friendly and helpful, they even stayed late to help me. Although a disagreement over a key fob was hard to get over.

Dealer response

I am Glad the team stayed late to help you get your Jetta! Thankyou for your business! As far as the Key goes we only provide what was traded in with the vehicle in order to keep the selling prices as low as possible. Mike said he looked in to helping you get another Key and it is not available from any of our vendors. Mike was told is is a Dealer only item. I hope you enjoy this vehicle for years to come:)

5.0

Scott has been fantastic, going above and beyond!

Scott has been fantastic, going above and beyond! I had mechanical issues shortly after purchasing my jeep. Scott replied in a timely manner with the warranty information I need to get the vehicle fixed locally (I live 3hrs north of the dealership). Unfortunately, my local repair shop (also a Chrysler dealership) could not diagnose the issue, wanted to charge an exorbitant amount ($4,700) for what they "thought" was wrong, and refused to utilize my warranty coverage towards the 4hrs of diagnostic time. Scott worked with the warranty company to not only cover the cost of repairs (only $500) and got reimbursement for what I was charged by my local repair shop. In addition, he had my vehicle delivered back to me once the repairs were complete. I highly recommend this dealership for all your purchases and unfortunate repairs. Everyone there is friendly, helpful, and acted professionally. Definitely worth the drive for quality service and peace of mind if things go wrong.

5.0

They had the cars unwanted to see.

They had the cars unwanted to see. They were knowledgable, Nd helped me figure out what I wanted.

Dealer response

We appreciate your positive review about your recent experience with us!

5.0

I received immediate responses and was connected with

I received immediate responses and was connected with Tina. Communication was great and a plan was established!

Dealer response

So glad we could meet your needs in a quick and effective manner. Thank you for your business! We appreciate YOU !!! :)

5.0

Good people.

Good people. Easy to deal with, wasn't pushy at all. Honest about what to expect, what payments would realistically be. Made recommendations about what they have seen people wish they would have added but never pushed. They acually call you back when they say they will to give you an answer.

Dealer response

Thank you for trusting us with your Purchase, You will receive the same great service when you bring your vehicle back in to get serviced! Thank you !

5.0

Zachary, the finance manager was extremely personable and

Zachary, the finance manager was extremely personable and efficient. He got us a great rate and answered all of our questions. He made our purchase easy and fun. Highly recommend.

Dealer response

Please don't hesitate to reach out if there's anything additional we can do for you.

5.0

Zack made the Experience Great , Respected my Time and

Zack made the Experience Great , Respected my Time and Gave me Option that worked best for my Budget

Dealer response

Aj, thank you so much for the positive review! Zach is one of our newest Team members and feed back is greatly appreciated. Thank you !

1.0

Signed and Agreed to buy a used Jeep on a Friday night if

Signed and Agreed to buy a used Jeep on a Friday night if they were able to get an extra $1000 for our trade. Manager Said that they would try and get more for our trade on Monday. Hadn’t heard from the sales person on Monday so I texted him and said they sold the Jeep on Saturday. Told me that just because I signed saying I would buy it didn’t matter because they don’t hold vehicles. Never asked for a deposit or told us that it wouldn’t be held. Beyond upset. We had Set up insurance and financing already. Drove over an hour down there twice to look at it.

Dealer response

Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (734) 662-3175.

Consumer response

I called the used car manager and the general manager and left voicemails with them both on Monday. They never called back. Also, you never told me who to contact at that number. So when I called it was just the main number to the dealer. Like I said, we left messages with the used car manager and the general manager on 6/20/22 and neither of them felt it was Important enough to call us back.

Dealer response

Please give me a call 734-800-7901 You left a message for Steve he is no longer here my name is Scott Greene

5.0

Tina was very helpful in finding us the best Jeep at the

Tina was very helpful in finding us the best Jeep at the best price. Could not be happier!

Dealer response

Thank you, and have a fantastic day!

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