Reviews
$800 for little to no communication, 3 weeks to bleed my
$800 for little to no communication, 3 weeks to bleed my breaks change master cylinder
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Butler, I regret to hear that you are displeased with your recent experience with us. I want to point out that your negative review does not point out the entire situation with your vehicle. Your vehicle was not here for 3 weeks just for a brake system bleed service. Your vehicle was brought in with numerous new brake parts that you installed consisting of aftermarket, failed and wrong parts. I understand you took this vehicle to a local shop to get fixed and they were unable to correct your braking issue. When we are diagnosing a vehicle that has a low brake pedal with multiple new parts it does take time to figure out. I understand your frustration about it taking 3 weeks to repair. Keep in mind that also includes wait time to order and receive parts. The vehicle left here fixed and road safe which is our top priority. Please feel free to reach out to me to discuss further as I want to ensure our customers leave here with a safe vehicle and are satisfied with our service. Michael Stoijadinov Fixed Operations Director 248-781-7801
Lease Experience
This is my third lease from Suburban Ford of Waterford. My salesman, Norm Stern is a great guy. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Denise, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
New Ford Maverick
Another wonderful purchase experience with Laurie Moses. Also impressed with the Maverick.....ride is better than i expected and the hybrid powertrain is really nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Service appointments dont mean much.
Service appointments dont mean much. Loaner car was not adequate. I dont feel we recieved quality service from the techs. Pro-active information from the service writer was non-existant. The dealership service department doesnt answer the phone or voicemails. Not a spectacular visit at all. All items were not reviewed in the five days they had our vehicle. It wasnt a big list of items. Less than five items.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Stopped in to see options for my lease that ends in a few
Stopped in to see options for my lease that ends in a few months; Matt Zmick made ordering a new vehicle easy and stress free! I didn't feel pressured and he explained everything (features and pricing) thoroughly. When working with both Matt & Brian Litz I feel like family! Impressive inventory on their lot, too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Dana, thank you for taking the time out of your day to tell us about your experience. At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!
I had purchased the 3-pack oil service previously from
I had purchased the 3-pack oil service previously from Suburban Ford and this was the use of my second oil change service. Checking in was very easy and quick and within about 30 minutes of dropping off the vehicle received a text stating the service had already been completed and the vehicle was ready for pick up. Very easy and no complaints.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Norm Stern was a pleasure to work with, I was very happy
Norm Stern was a pleasure to work with, I was very happy with his professionalism. Now I am just waiting on the parts department to ship out my parts. I hope they do as well as Norm did, fingers crossed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. If you have any further questions, please give us a call. We're always happy to help!
Hello, we are happy we could make your experience a positive one! At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!
The staff was extremely friendly and prepared.
The staff was extremely friendly and prepared. It was so nice being able to docusign the documents before coming to the dealership. They were actually waiting for us, had everything prepared, and had an answer for all of our questions. Truly outstanding service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Jeffrey, thank you for taking the time out of your day to tell us about your experience. At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!
Hello Jeffrey, thank you for taking the time out of your day to tell us about your experience. At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!
Nice Dealership
Friendly staff that took care of us and found us the best deal on a car
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Benjamin, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Suburban Ford of Waterford
Explorer
Worked with Norm for years for my car purchases. I know I can trust him and not pressured into something I don't want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cherie, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!