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Suburban Chrysler Dodge Jeep RAM of Troy

(2,084 reviews)
Visit Suburban Chrysler Dodge Jeep RAM of Troy
Sales hours: 10:00am to 4:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award

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New (844) 338-8863 (844) 338-8863
Used (844) 338-8912 (844) 338-8912
Service (844) 338-9219 (844) 338-9219

Inventory

See all 567 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2021.

Service center

Phone number (844) 338-9219

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Max Dombeck headshot
Max Dombeck
Sales Consultant
(29 reviews)
Kyle Huber headshot
Kyle Huber
Sales Consultant
(15 reviews)
Todd Trayner headshot
Todd Trayner
Sales Consultant
(7 reviews)
Jarod Bell headshot
Jarod Bell
Sales Consultant
(36 reviews)
Justin Bajoka headshot
Justin Bajoka
Financial Services Manager
(31 reviews)
Alan Bradley headshot
Alan Bradley
Financial Services Manager
(23 reviews)
Reggie Williams headshot
Reggie Williams
Sales Consultant
(22 reviews)
Stuart Smith headshot
Stuart Smith
Variable Sales Manager
(28 reviews)
Florin Gojcaj headshot
Florin Gojcaj
Sales Consultant
(24 reviews)
Chad Kozumplik headshot
Chad Kozumplik
Variable Sales Manager
(54 reviews)
Elliot Ryan headshot
Elliot Ryan
General Sales Manager
(36 reviews)
Joe Craddock headshot
Joe Craddock
Service Advisor
(11 reviews)
John Gerrard headshot
John Gerrard
BDC Manager
(85 reviews)
Fred Gregory headshot
Fred Gregory
Service Manager
(32 reviews)
George Toubassi headshot
George Toubassi
Rental Administrator
(25 reviews)
Jim Elder III headshot
Jim Elder III
General Manager
(7 reviews)
Scott Viau headshot
Scott Viau
Sales Consultant
(7 reviews)
Brendan Fry headshot
Brendan Fry
Pre-Owned Vehicle Manager
(5 reviews)
Ryan Goulette headshot
Ryan Goulette
Service Advisor
(5 reviews)
Adam Smart headshot
Adam Smart
Sales Consultant
(4 reviews)
Wes McConney headshot
Wes McConney
Finance Manager
(3 reviews)
Jacob Nows headshot
Jacob Nows
Sales Consultant
(3 reviews)
Markel Powell headshot
Markel Powell
Service Advisor
(3 reviews)
George Johnson headshot
George Johnson
Sales Consultant
(2 reviews)
Lucille Hutchinson headshot
Lucille Hutchinson
Sales Consultant
(1 review)
Shawn Kada headshot
Shawn Kada
Sales Consultant
(1 review)
Cassandra McDonald headshot
Cassandra McDonald
Senior Sales Support
(1 review)
Jermaine Rollins headshot
Jermaine Rollins
Sales Consultant
(1 review)
Pjetr Sinishtaj headshot
Pjetr Sinishtaj
Sales Consultant
(1 review)
Ian Cavender headshot
Ian Cavender
Parts Advisor
Grant Evans headshot
Grant Evans
Sales Consultant Assistant
Olivia Gonzalez headshot
Olivia Gonzalez
BDC Representative
Edwin Gonzalez Jr headshot
Edwin Gonzalez Jr
Sales Consultant
Jay Guiles headshot
Jay Guiles
Sales Consultant
Jacob Hallberg headshot
Jacob Hallberg
Service Administrator
Devon Hinkle headshot
Devon Hinkle
Service Director
Roza Lulgjuraj headshot
Roza Lulgjuraj
F&I Clerk
Mika Miller headshot
Mika Miller
Parts Manager
Tim Nolan headshot
Tim Nolan
Sales Consultant
Austin Stacey headshot
Austin Stacey
Parts Advisor
Chicken Trayner headshot
Chicken Trayner
Chief Morale Officer
Jorden Wade headshot
Jorden Wade
Service Advisor
Clarence Williams headshot
Clarence Williams
Sales Consultant

Reviews

(2,084 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Chrysler Dodge Jeep RAM of Troy from DealerRater.

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Stolen vehicle on your watch .

Stolen vehicle on your watch . Dodge Durango RT 2016 / December 2024 before Christmas . Service advisor on vehicle .

Stolen vehicle on your watch .

Stolen vehicle on your watch . Dodge Durango RT 2016 / December 2024 before Christmas . Service advisor on vehicle .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. I'm truly sorry to hear about your experience with the stolen vehicle. This is a serious matter, and we are committed to addressing it promptly. Please reach out so we can discuss this further and find a resolution together. Thank you, Elliot Ryan - General Sales Manager - elliotryan@lithia.com

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Convenient with great availability.

Convenient with great availability. Helpful staff and I had a quick turnaround on my oil change.

Convenient with great availability.

Convenient with great availability. Helpful staff and I had a quick turnaround on my oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Suburban Chrysler Dodge Jeep Ram of Troy for your automotive needs! We look forward to working with you again soon.

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Amazing sales rep, always willing to listen and take his

Amazing sales rep, always willing to listen and take his time with each and every customer!

Amazing sales rep, always willing to listen and take his

Amazing sales rep, always willing to listen and take his time with each and every customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cam, thank you for your compliments to our team at Suburban Chrysler Dodge Jeep Ram of Troy! It is a pleasure working with you, and we look forward to seeing you in again soon!

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MADE CERTAIN I DID NOT WALK BACK TO MY SHOP RIGHT UP THE

MADE CERTAIN I DID NOT WALK BACK TO MY SHOP RIGHT UP THE ROAD BECAUSE OF NO SIDEWALKS... VERY KIND, PROFESSIONAL :)

MADE CERTAIN I DID NOT WALK BACK TO MY SHOP RIGHT UP THE

MADE CERTAIN I DID NOT WALK BACK TO MY SHOP RIGHT UP THE ROAD BECAUSE OF NO SIDEWALKS... VERY KIND, PROFESSIONAL :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience with our team at Suburban Chrysler Dodge Jeep Ram of Troy! It's great to know that their kindness and professionalism made a difference. Thank you for sharing this feedback!

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Josh was professional and kind.

Josh was professional and kind. Would continue to have him as a sales representative in the future.

Josh was professional and kind.

Josh was professional and kind. Would continue to have him as a sales representative in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the shoutout to Josh at Suburban Chrysler Dodge Jeep Ram of Troy. We'll be sure to pass this along and look forward to serving you again soon!

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Max is always great!

Max is always great! Works fast to help us get the vehicle we want and able to help us get it at our desired price. Great communication, efficient, and great to work with.

Max is always great!

Max is always great! Works fast to help us get the vehicle we want and able to help us get it at our desired price. Great communication, efficient, and great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Max provided excellent service and helped you find the perfect vehicle at Suburban Chrysler Dodge Jeep Ram of Troy. Thank you for sharing your positive experience with us!

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I can’t express my gratitude towards Kyle for locating

I can’t express my gratitude towards Kyle for locating the Jeep that we were looking for this week. His customer service along with his knowledge of the vehicles is top-notch.. along with the communication that Kyle provided was the best that I’ve dealt with when buying a vehicle.

I can’t express my gratitude towards Kyle for locating

I can’t express my gratitude towards Kyle for locating the Jeep that we were looking for this week. His customer service along with his knowledge of the vehicles is top-notch.. along with the communication that Kyle provided was the best that I’ve dealt with when buying a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Kyle provided exceptional service and helped you find the perfect Jeep at Suburban Chrysler Dodge Jeep Ram of Troy. Enjoy your new ride, and feel free to reach out if there's anything else we can do for you!

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I had an incredible experience at Suburban Collection

I had an incredible experience at Suburban Collection Jeep thanks to Kyle Huber. From the moment I walked in, Kyle made the car-buying process smooth, stress-free, and even enjoyable. He was professional, knowledgeable, and communicative every step of the way. Kyle went above and beyond to make sure all the details were handled with care, and I truly felt like he had my best interest in mind throughout the entire process. It’s clear he genuinely cares about his customers and takes pride in delivering top-notch service. If you’re in the market for a vehicle, I can’t recommend Kyle Huber enough. He’s a standout in the industry and made what can be an overwhelming experience feel effortless. Suburban Collection Jeep is lucky to have him on their team!

I had an incredible experience at Suburban Collection

I had an incredible experience at Suburban Collection Jeep thanks to Kyle Huber. From the moment I walked in, Kyle made the car-buying process smooth, stress-free, and even enjoyable. He was professional, knowledgeable, and communicative every step of the way. Kyle went above and beyond to make sure all the details were handled with care, and I truly felt like he had my best interest in mind throughout the entire process. It’s clear he genuinely cares about his customers and takes pride in delivering top-notch service. If you’re in the market for a vehicle, I can’t recommend Kyle Huber enough. He’s a standout in the industry and made what can be an overwhelming experience feel effortless. Suburban Collection Jeep is lucky to have him on their team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience with Kyle at Suburban Chrysler Dodge Jeep Ram of Troy! We're delighted to hear that he made the car-buying process smooth and enjoyable. Our team takes pride in providing top-notch service, and it's great to know we hit the mark. Enjoy your new vehicle!

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Scott was the best sales person.

Scott was the best sales person. He was very knowledgeable. I am a very happy customer. I love my 2013 Town and Country with low miles. It also was loaded with extra stuff that I never had before. The price was fair. I walked out thinking I got the deal. Yes! I would return to this dealership again. Usually I don't write reviews. I wanted to give Scott a good review because he deserves it. He made this experience a happy one.

Scott was the best sales person.

Scott was the best sales person. He was very knowledgeable. I am a very happy customer. I love my 2013 Town and Country with low miles. It also was loaded with extra stuff that I never had before. The price was fair. I walked out thinking I got the deal. Yes! I would return to this dealership again. Usually I don't write reviews. I wanted to give Scott a good review because he deserves it. He made this experience a happy one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Scott and the team at Suburban Chrysler Dodge Jeep Ram of Troy! We're delighted to hear that you're enjoying your 2013 Town and Country, especially with all those extra features. It's wonderful knowing you felt confident about the deal, and we look forward to welcoming you back in the future!

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This was a great experience Todd in sales helped me order

This was a great experience Todd in sales helped me order the truck I wanted with the exact equipment. Process was smooth with Wes in the finance office presented me with all the different options and extra coverages and took the time to break down the details of each. I did enjoy that instead of the giant folder of paperwork everything is on a small credit card sized usb now.

This was a great experience Todd in sales helped me order

This was a great experience Todd in sales helped me order the truck I wanted with the exact equipment. Process was smooth with Wes in the finance office presented me with all the different options and extra coverages and took the time to break down the details of each. I did enjoy that instead of the giant folder of paperwork everything is on a small credit card sized usb now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Mike, we're delighted to hear that Todd and Wes made your experience at Suburban Chrysler Dodge Jeep Ram of Troy a smooth one! It's great to know you appreciated the modern touch with the USB. Enjoy your new truck!

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