DESOTO Ford

I recently leased a new Ford Bronco for my daughter from DeSoto Ford in Arcadia, Florida, and it was a very pleasant and seamless experience, which is often rare in the car industry. While we started off apart in terms of the numbers, after going back and forth a few times, we were able to agree on the terms. I am definitely not the easiest of customers, but Christian Diaz was patient, professional and attentive, and that tenacity is what made the transaction happen. Everyone from Christian in sales, to the financing department and management were a pleasure to work with, and I would highly recommend them if you are interested in a new vehicle. When the time comes for my son's car, Christian will be my first call.

I recently leased a new Ford Bronco for my daughter from DeSoto Ford in Arcadia, Florida, and it was a very pleasant and seamless experience, which is often rare in the car industry. While we started off apart in terms of the numbers, after going back and forth a few times, we were able to agree on the terms. I am definitely not the easiest of customers, but Christian Diaz was patient, professional and attentive, and that tenacity is what made the transaction happen. Everyone from Christian in sales, to the financing department and management were a pleasure to work with, and I would highly recommend them if you are interested in a new vehicle. When the time comes for my son's car, Christian will be my first call.

I came through this dealership because I thought it was better than the others to find out, they sold me a vehicle I get it. I bought it used, but it past their safety test. My wife and children are in this vehicle. It was sold to me with bad brakes, I had to change myself. They probably would’ve charged my wife if I didn’t know what I was doing a bad battery and alternator that I paid $1700 for I’ve only had it for five months I can go on and on, but I am very if I had the money I would get a lawyer and I still have issues with it. I asked if we can address another issue and they told me to wait. Do not purchase a vehicle from these people. They even put a safety inspection sticker on the vehicle stating brakes were in the green. when they were in the red.

Was never contacted by the dealership. Previous contact with the dealership I was was told that the price was $6000. more than what your add showed.

I never beleveid will have in my Life a service that bad at a Dealership

In January 2025, I purchased a 2024 Ford F-150 from DESOTO Ford. Along with the vehicle, I also purchased an extended warranty and GAP insurance. In October, I refinanced my auto loan and obtained a new GAP insurance policy, which required canceling the original GAP insurance. I mailed all required cancellation documents to DESOTO Ford. When I first called, Luke, the Finance Manager, confirmed that the GAP insurance would be canceled and that I would receive a partial refund by check. However, despite sending the paperwork a long time ago, the check has still not been mailed to the address I provided. Every day the GAP insurance remains active, I am losing money from the refund amount. In addition, I have been calling the office weekly to follow up. Each time, I am told that Luke is on the phone and that he will call me back, but I have never received a return call and have been unable to reach him directly. While the vehicle purchase process was smooth, the lack of follow-up, poor communication, and unresolved finance issues after the sale have been extremely disappointing. This situation should have been handled much more promptly and professionally.

I needed to replace my car quickly and went to Desoto Ford. Fortunately I was met by Juan Ryan. Thru the entire process he was professional but personable. I was very stressed over purchasing a vehicle however he just walked me thru the process, kept his sense of humor despite my stress and made the experience enjoyable. He is an asset to Desoto Ford. They are lucky to have him. Not only do I love my new Bronco but I left there feeling secure in my decision. Just a great group of people.

I was in a situation that required me to purchase a new vehicle within a short period of time. I had the good fortune of meeting Juan Ryan. I can not express how he took a situation that had me stressed and made it one of the most pleasurable experiences I have had. He is a great asset to Desota Ford.

Colton was are salesman and I can’t say enough about him. He said he was new at his job but he was as professional as any other seasoned salesman. I will recommend him to all my friends. Every question we asked he answered. Tom Grega

I live in Naples and found a car I loved at Desoto. I gave them a call, and they took care of everything for me before I even arrived! When I got there, the car was ready to go—clean, prepped, and waiting. All I had to do was sign the paperwork and drive off in my new car. Outstanding customer service from start to finish!