Reviews
buyer beware.
buyer beware.... great car 2022 Expedition but they slide in fees on the contract that were not included in the advertised price. slid in an extended warranty for 4,000.00 and called and emailed the following day to cancel and could not get their finance mgr Doug to return calls or emai. short version is it took over 3 months to get their finance mgr refund and still trying to get the tax paid in the warranty refunded but cannot get anyone to respond. good luck with this dealer. they would rather have bad reviews than provide Good customer service. All this for 300.00
buyer beware.
buyer beware.... great car 2022 Expedition but they slide in fees on the contract that were not included in the advertised price. slid in an extended warranty for 4,000.00 and called and emailed the following day to cancel and could not get their finance mgr Doug to return calls or emai. short version is it took over 3 months to get their finance mgr refund and still trying to get the tax paid in the warranty refunded but cannot get anyone to respond. good luck with this dealer. they would rather have bad reviews than provide Good customer service. All this for 300.00
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the frustration you've encountered regarding the extended warranty and the communication issues that followed. This is not the level of service we aim to provide, and we understand how upsetting this situation must have been. We strive for transparency in every transaction, and it's clear we fell short in your case. We apologize for any confusion around the warranty charges and for the delay in processing your refund. While it should not have taken that long, we appreciate your patience and regret that your attempts to reach our finance department weren’t promptly addressed. We take feedback like yours seriously and will be using it to improve our internal processes and communication. If you are still having trouble resolving the remaining tax refund, please reach out to us directly at [Insert contact name and direct phone/email], and we will do everything we can to assist you immediately. Thank you again for your feedback, and we hope to have an opportunity to restore your trust.
Finally received the last of the refund from Truist
Joey's bio says if you want an honest and upfront
Joey's bio says if you want an honest and upfront experience, come see him. I agree!! Just plain talk. If I hadnt bought the car, we would have shook hands and talked about family... Good job!
Joey's bio says if you want an honest and upfront
Joey's bio says if you want an honest and upfront experience, come see him. I agree!! Just plain talk. If I hadnt bought the car, we would have shook hands and talked about family... Good job!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very unprofessional and unorganized, I scheduled an
Very unprofessional and unorganized, I scheduled an appointment for Monday 2/24 due to a fluid leak near the engine area. After 3 days of my unit being there, I still did not receive an update. I called and was transferred to "ABBY" and the circus started. She could not tell me when my unit will get looked at. I told her my appointment was Monday, it is Wednesday, you have no idea when my unit will get looked at? Her reply, "I might get to it by Friday", apparently their appts are only for drop offs, I asked, why wasn't this explained when I made the appt? She was very dismissive and rude, I asked to speak to a manager, she stated: "she is the one in charge of RV's" and would not transfer to a mgr. I do not appreciate this type of service, as I am a Service Manager for a local dealership, this type of behavior has no place in a customer service role. Never allow one person to bring the house down, managers should always be available when requested by a customer. Training and counseling go a long way, ABBY is in need of both. 0 out of 5 performance
Very unprofessional and unorganized, I scheduled an
Very unprofessional and unorganized, I scheduled an appointment for Monday 2/24 due to a fluid leak near the engine area. After 3 days of my unit being there, I still did not receive an update. I called and was transferred to "ABBY" and the circus started. She could not tell me when my unit will get looked at. I told her my appointment was Monday, it is Wednesday, you have no idea when my unit will get looked at? Her reply, "I might get to it by Friday", apparently their appts are only for drop offs, I asked, why wasn't this explained when I made the appt? She was very dismissive and rude, I asked to speak to a manager, she stated: "she is the one in charge of RV's" and would not transfer to a mgr. I do not appreciate this type of service, as I am a Service Manager for a local dealership, this type of behavior has no place in a customer service role. Never allow one person to bring the house down, managers should always be available when requested by a customer. Training and counseling go a long way, ABBY is in need of both. 0 out of 5 performance
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We bought today a Ford truck from Tony in Arcadia .
We bought today a Ford truck from Tony in Arcadia .Excellent people person , very professional yet personable . truly enjoyed getting to know our new vehicle through him. a very pleasant experience . Keep up the great work Tony ! You are Awesome !
We bought today a Ford truck from Tony in Arcadia .
We bought today a Ford truck from Tony in Arcadia .Excellent people person , very professional yet personable . truly enjoyed getting to know our new vehicle through him. a very pleasant experience . Keep up the great work Tony ! You are Awesome !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The staff is friendly and knowledgable and helpful.
The staff is friendly and knowledgable and helpful. Not pushy. Very quick to respond to questions.. The only issue is ensure to check the prices carefully. 3rd party advertisers like cars.com and auto trader do not tell you the advertised price is with a trade in and finance discount. So check their page and read the fine print. I would not have wasted the time of the sales person had I known the real price at the outset. Also the dealership and paperwork fees are about double those of other dealerships. Almost 2k. Found another dealership with 1/2 the fees and no pricing shenanigans. I payed the advertised price, in cash, no trade ins. No nonsense.
The staff is friendly and knowledgable and helpful.
The staff is friendly and knowledgable and helpful. Not pushy. Very quick to respond to questions.. The only issue is ensure to check the prices carefully. 3rd party advertisers like cars.com and auto trader do not tell you the advertised price is with a trade in and finance discount. So check their page and read the fine print. I would not have wasted the time of the sales person had I known the real price at the outset. Also the dealership and paperwork fees are about double those of other dealerships. Almost 2k. Found another dealership with 1/2 the fees and no pricing shenanigans. I payed the advertised price, in cash, no trade ins. No nonsense.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
While I don't know the exact circumstances of your visit because I don't know your actaul name I would say that we make every attempt to make a sale possible especially when we have a client who is ready an willing to work towards a win/win deal. As for your experience with Jonathan Mitchel we appreciate you singleing him out as an asset to our organization.
Purchased an Expedition working with Jonathan, who was
Purchased an Expedition working with Jonathan, who was fantastic. Everyone encountered during the process was courteous and professional. I would highly recommend Jonathan and this dealership.
Purchased an Expedition working with Jonathan, who was
Purchased an Expedition working with Jonathan, who was fantastic. Everyone encountered during the process was courteous and professional. I would highly recommend Jonathan and this dealership.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing dealership!
Amazing dealership! I usually hate going to dealers due to pressured sales tactics that are used! Jody and Anthony are absolutely amazing! No pressure what so ever, Just friendly conversations and good laughs throughout the whole visit! Yes I did purchase a vehicle and yes I'm very very satisfied with how every part of the sale went! I have nothing bad to say about ANY part of my experience here. When I'm in search of a another or new vehicle again desoto will be my go to without question. This is not a discount or paid review this is 100% nothing more then a satisfied and happy customer that had my very first enjoyable visit to a dealership! Keep up the great work! You all have absolutely earned, not only my business but my respect. Happy to have had the pleasure of meeting everyone and look forward to meeting again in the future! Thank you for everything!
Amazing dealership!
Amazing dealership! I usually hate going to dealers due to pressured sales tactics that are used! Jody and Anthony are absolutely amazing! No pressure what so ever, Just friendly conversations and good laughs throughout the whole visit! Yes I did purchase a vehicle and yes I'm very very satisfied with how every part of the sale went! I have nothing bad to say about ANY part of my experience here. When I'm in search of a another or new vehicle again desoto will be my go to without question. This is not a discount or paid review this is 100% nothing more then a satisfied and happy customer that had my very first enjoyable visit to a dealership! Keep up the great work! You all have absolutely earned, not only my business but my respect. Happy to have had the pleasure of meeting everyone and look forward to meeting again in the future! Thank you for everything!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Had a great experience.
Had a great experience. Everyone was vary helpful, and I was in and out. By far the best and faster car buying experience. Jonathan Mitchell was great to work with.
Had a great experience.
Had a great experience. Everyone was vary helpful, and I was in and out. By far the best and faster car buying experience. Jonathan Mitchell was great to work with.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I visit this location to view a used vehicle but before i
I visit this location to view a used vehicle but before i called and asked if there were any notable defects and was assured the car was in great shape. After my hour drive while inspecting it I found this wasnt the case as there was multiple listed features that were inoperable. They had 0 disclosure to be found in regard to these broken features online or in person. To top things off the owner defends his position that listed features dont need to be operational and chose to try to disparage me for being frustrated at the lack of disclosure when i had specifically request this information. I can write off mistakes happening but a owner that stands behind false advertising and deceptive marketing is unacceptable. I wasted 3 hours of my life due to their staff presenting me with false information and the owner chose to try to insult me over accepting there was a operations failure.
I visit this location to view a used vehicle but before i
I visit this location to view a used vehicle but before i called and asked if there were any notable defects and was assured the car was in great shape. After my hour drive while inspecting it I found this wasnt the case as there was multiple listed features that were inoperable. They had 0 disclosure to be found in regard to these broken features online or in person. To top things off the owner defends his position that listed features dont need to be operational and chose to try to disparage me for being frustrated at the lack of disclosure when i had specifically request this information. I can write off mistakes happening but a owner that stands behind false advertising and deceptive marketing is unacceptable. I wasted 3 hours of my life due to their staff presenting me with false information and the owner chose to try to insult me over accepting there was a operations failure.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Benjamin Sommerville of Sebring, so in this review you state you asked the condition of the vehicle prior to coming in however, in your Google review you fail to state this. Seems odd that you would spend so much time on the details in your first review that you would leave out such a crucial element of your complaint! Let's list the facts for the readers: Your looking to purchase a 12 model year old vehicle for under $10,000 dollars because that's your budget and you expect such a vehicle to be in perfect condition. Not going to happen. We price our inventory based on the market and its condition. You want something perfect: it's called new! Regarding disparaging you, I think not. I simply provided the readers with a rebuttal to your review and if you should see this as a public rebuke then you should consider whether it's in your best interest to write reviews that fail the sniff test.
Mr. Sommerville: When the conversation turns to direct insults logic has left the building. We hope you find your perfect vehicle.
Sorry your reading comprehension is poor but its literally in the beginning of the review. "Before making the hour-long drive to see the car, I requested an out-the-door price and asked if there were any notable defects. I was assured that the vehicle was in great shape.". You don't know my budget as I never told the salesman. I expect a vehicle thats advertised with certain features to actually have the features especially when i was told the vehicle was "in great condition". You have the vehicle advertised as under 10,000 with no mention of needing to finance or trade in to receive this price. So am i wrong for expecting the price as advertised? Some quotes from your response that were attempts to be disparaging: "I’m going to provide some balance to your review. One, you need a hobby. " "you have too much time on your hands and this time would be better spent on educating yourself" "Do us all a favor spend the money that’s burning a hole in your pocket on educating yourself " The only thing failing the sniff test is your blatant false advertisements. Again, grow up.and do better.
I completely agree, you came in swinging saying i need a hobby and attempting to insult my intelligence and degrade me based on assumptions of my budget and expectations. Pointing out your failure to comprehend what i had previously stated is far from an insult, just an observation. I hope you review your business practices to come in compliance with consumer protection laws.
Mr. Sommerville: I stand behind what I've written. You're not correct and you're unhappy because you didn't get what you want. That's why you and anyone else writes negative reviews. You simply want your pound of flesh! So. knowing that you'll want to have the last word understand that there will be no further replies from this end!
I’d like to know what I’ve said that’s incorrect? Your company failed to provide disclose for broken features in the vehicle and have it advertised as having these features still. This is bad business practice and there’s laws protecting consumers from false advertising whether you want to admit it or not. I’m unhappy because none of your staff told me the truth about the vehicle before I drove over an hour to view it in addition to you having the vehicle for sale online at under 10,000 but when I get to the dealership you try to charge thousands over even before your dealer fee. If you can’t wrap your mind around my poor experience in your establishment due to your companies bad operations that’s on you. I stand behind what I said, I hope you bring your business into compliance with consumer protection laws.
Great staff to deal with friendly atmosphere well
Great staff to deal with friendly atmosphere well informed would purchased from again. Smooth transaction thank you.
Great staff to deal with friendly atmosphere well
Great staff to deal with friendly atmosphere well informed would purchased from again. Smooth transaction thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car