Mercedes-Benz of Ann Arbor

The employees were nice. There are many hidden costs you are not made aware of. The service department quote a price and it was doubled when they were done. A month after the first service after only driving 7000 miles in first year the washer fluid light came on. I was low washer fluid after one month service. I checked under the hood and it looked like they did not even open the hood after charging me over $500 for 7000 miles of driving. I would not recommend this dealership.

Extremely Disappointed – Theft from My Car During Service I had my car serviced at Mercedes Benz of Ann Arbor, and my experience was beyond disappointing. When I got my car back, I discovered several personal items were missing. It’s a violation of trust to think that this dealership would steal from a customer’s vehicle. I met with the General Manager to discuss the situation, and he promised to provide video recordings of the service area to help resolve the issue. However, despite repeated follow-ups, I never received the promised footage. Additionally, I attempted to reach out to the service manager, Ray, multiple times, leaving voicemails, but he never returned my calls. As a result, I’ve had no choice but to file a formal complaint with the Ann Arbor Police Department. I strongly urge anyone considering service at this dealership to stay far away. The lack of accountability and professionalism is astounding. I will never be returning, and I recommend others avoid this place if you value your property and security.

Brody was so knowledgeable and helpful when I required help!! Just for his help and kindness I would buy from Ann Arbor Mercedes again!

We came in to look at a used car we saw online. When we were waiting for someone to help us we overheard what appeared to be a manager screaming and swearing at another person. He then went into his office and started kicking and throwing things around. While the poor kid that was getting yelled at just stood there and took it. My husband wanted to intervene but a woman beat him to it. We have shopped at several dealerships and never in our lives witnessed such an interaction. Especially at a Mercedes-Benz Dealership. We have no intention of ever going back there based off the interaction we witnessed with the two employees. If things how employees get treated, we will not support this dealership.

I’m surprised by the rating on this website because it’s not a true reflection of how great this dealership is. I rate this dealership five stars…unequivocally. I will save you from the embroidery and give the highlights of my experience. Our family purchased two vehicles in consecutive weeks, the most recent being a 2014 MB E550 as of yesterday. My nephew got accepted in business school and we decided to get him a 2015 MB C400. We had a wonderful experience with his transaction and yesterday was even better! The Pre Owned Director, Mr. Jon Keblesh, walked with us throughout the whole process ensuring a smooth and fair negotiation for both parties. The General Manager Mr. Jason Wier even got involved to manufacture the deal when we hit a small road block and made sure it went through. Even the Finance Director, Mr. Louie Richards, was a consummate professional - even if both deals ended up being cash transactions. He was still very polite and a pleasure to deal with. I even told him he reminded me of a family member in California. Thus, that is a great segway…They treated us like family. I felt confident and trusting with their business dealings and I recommend this dealership to anyone who is reading this review. I have been in management for over 20+ years in the retail and sales sector and this team (albeit a small one) are very strong and honest group. That is quite the task in a market that can sometimes can be fickle. Kudos to MBoAA. I look forward to doing more business with you in the future! Blessings - Markus Conley

Susie Arrow was awesome! She was very friendly, professional, and helpful. The dealership was clean

Walked on the lot for 10 minutes and was never acknowledged by 2 salespersons several times. Once I entered the showroom, I was not even acknowledged by the front desk receptionist. Several of the sales staff walked around having personal conversations as if I was invisible. I had to assume that they were working with invisible clients because the dealership only had one customer in the showroom besides myself.

Called, setup an appointment, had my car diagnosed. $8500 worth of repairs required, no problem as I have a 3rd party warranty. Had the RO (Repair Order) sent to the warranty company who replied same day, email was transferred to Shannon Richards for part numbers and similar information, no problem. But then Shannon told my warranty company that I declined all repairs and that there's no open RO without ever contacting me to ask! Okay.. Then, applying a modicum of logic, why would a warranty company be contacting you about an RO that was emailed to them if I declined all repairs? Two weeks later, having called and asked for Shannon half a dozen times in order to reopen the RO I've always been sent to voicemail (where I left a message with my name and number) or had a "message left for her" by another staff member and have never been called back. I guess I have to make a new appointment at a different dealership, have my car re-diagnosed, and have them service it. What a waste of time. Exceptionally incompetent service staff. Left the same review on Google.

This dealership was extremely clean and well organized. The representatives were professional, friendly and courteous.

I had my 2019 GLA 250 4matic in for service. It was picked up from my job on Wednesday the 13th. I purchased a maintenance package when I purchased the car in February of 2021. Oddly enough it was heavily on my mind that the Ann Arbor service center had never provided me with paperwork detailing what maintenance service had been done to my vehicle. My car was returned today after calling Thursday evening to see why it was taking so long for its’ return. Upon the return of my car, I was given a synopsis of what service checks were performed (for the first time). I appreciated this! What I did not appreciate and refused to sign for was acknowledgement of a 60K mile check of my vehicle when it is currently at 47,000+ miles. I was then told that it was prorated that I normally use an average of 10,000 miles per year and that the balance of the (60,000k was dropped off at 50,000 (now instead of 60,000) if I did not use it. He wanted to know who my salesperson was 2 years ago. I told him I was at work and did not know at this time. During the initial purchase, I came in with my prearranged loan approval, but Mercedes was so busy trying to transfer my loan to them and add additional fees (i.e., the maintenance package). So, my package was only good for an additional 10,000 deceptive miles added to the manufactures warranty 5/50,000 miles as marketed at the time. The promo for their sales of pre-cert vehicles was an extra service year at the time. (They also stated that they would stand on their word and said they would acknowledge it, without putting it in writing). It was advertised on their windows. I was also told that the manufacturers warranty is now 4/50,000 miles. I brought my vehicle in 2021.