Kia of Riverdale

Comically atrocious place. They listed a Kia Optima 2013 for something in 11k and when I arrived the internet sales guy directed me to a floor agent who then directed me to the sales manager who then proceeded to tack on an extra 4k to the listed price using all the dirtiest but ridiculously stupid tricks in the book. I've been shopping for cars for some time now and this place is AS BAD AS IT GETS. They're interested in RIPPING YOU OFF instead of making an honest sale. I feel bad for families and decent, honest folks who come in here and end up getting RIPPED OFF by these guys. The internet sales guy and the floor sales seemed decent guys but the sales manager was horribly trained and ready to steal your money. Best to stay away. Plenty of other Kia dealers around in the area and car dealers in general. I happily found far more professional dealer who only charges tax, motor vehicle fee with receipt and modest document fee. Wasted an hour of my life at this place but was somewhat entertained in the process and learned how these places operate. Live and learn I suppose.

I would recommend this dealership. when I bought the 2014 kia soul used they gave me several repairs on the body of the car. Also Joe Dota gave me a real spare tire .I found that the new owner is very nice and will take time to explain the process and the details for a car purchase.

My experience at Rt 23 S. Riverdale Kia was excellent. Steve was very helpful and knowledgeable. I would recommend this dealership to friends and family. 👍

I was provided Excellent service. Route 23 Kia provided me with the price I wanted. No hassle and smooth transaction. Buying a new car with Route 23 Kia was a pleasant and enjoyable experience.

In May 2016 I went to this dealership to purchase a new car. I sat down and spoke a salesman Nelson Silva who helped me find a car and I spoke to him about returning my old Kia. I told him I couldn't even sign today if I wanted to because I still had to put new tires on my car. Previous to this i had called Kia and found out that they charge $115/tire. I knew i needed new tires and could get them cheaper. Nelson said to me *don't worry about your old car we will take care of it*. I asked are you sure about this because I could get tires and return the car and not have as much wear and tear to pay for. He said dont worry about anything we are going to take care of returning this car. I laughed and said I'll call you when i get a bill. I did in fact get a bill from kia about a month later. I called Kia and told Nelson I received a bill for $727 and he said "no way.. I thought my manager Chris was taking care of that! he will be here tomorrow give him a call and ask him". Well when i asked his manager Chris about it he had no idea what i was talking about. Chris then transfered me over to another manager Nelson who said this is impossible we would never have told you that you werent responsible for wear and tear. He called the salesman Nelson in the room and asked if he told me this and he said NO! I then asked to speak to the owner Bobby Molata because i did speak to him briefly when i got my car. He didnt remember this being part of my deal either and said the same thing - we wouldnt offer you that. I said its the only reason i got a car from you because you were willing to take back my old lease. He said no the only reason you got a car here was because we took off $1,500 and he went on to call me "kid" and that i am "manipulating them". Bobby told me he would call Kia and try to get some things waived and call me back. I call him once a week for answers but he doesnt have any. He knows i have to pay the bill or it will affect my credit. He will never call me back

After 2 months at another Kia dealer I decide to bring my car to Rt 23 Kia to have my radio issue checked out and the issue was finally fixed. The service department was very helpful and I'm glad to have my radio working again.

Garrett Stam, Widmar Olivo, Evelyn Oliveira and Ann Occulis are very professional and customer focused. There was also another Sales Manager who was most helpful.

Am giving the dealership a 4 for not actually having the colors that I requested to see and test-drive. :) But I am giving my salesperson a 5 for making me wish that black is the new silver!.:) The dealership is casual and that makes for a less intimidating atmosphere. I love the 2016 SLX Optima test drive which was exhilarating and if not for some realization ( exterior color must be silver ) I could have already driven it home that day and slept in it playing around all those bonus gizmos inside. I appreciate that they went through the motion of looking up my 16-year-old trade-in car with respect and I was pretty sure that they would have done everything that they could to put me behind this new car's wheel. Nelson's manager is also named Nelson. Nice guy and respectful!

I will not bring my car anywhere else except for Rt 23 Kia and that's because of John Diaz. He is professional, polite and compassionate about what he does. This is my 4th Kia from this dealership, so I've had plenty of interaction with John and your service dept. John will call when he says he will and he thoroughly explains what's going on with your vehicle. If you wait for your car he quick to offer coffee etc. to make sure you are comfortable while you wait. I've been offered many incentives by others dealerships to bring my car there for $1,000's of dollars off but I won't take it there because I know what jewel I have with John Diaz taking care of my vehicles. Hopefully he never leaves, because if he does I'm going wherever he is working because he is the best. Thank you for having such a wonderfull employee

All the staff was very welcoming and friendly. Very attentive to your needs and making you feel at home. They did an excellent job getting me a great deal on a brand new vehicle. I would definitely come here again and recommend to others!!