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Suburban Subaru of Troy

(368 reviews)
Visit Suburban Subaru of Troy
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (855) 496-2445 (855) 496-2445
Used (855) 507-2502 (855) 507-2502
Service (855) 517-5539 (855) 517-5539

Inventory

See all 288 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2021.

Service center

Phone number (855) 517-5539

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(368 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Friendly service and thoroughly check your car to make

Friendly service and thoroughly check your car to make sure everything is safe and up to date.

Friendly service and thoroughly check your car to make

Friendly service and thoroughly check your car to make sure everything is safe and up to date.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Diane, thank you for trusting our team at Suburban Subaru of Troy with your vehicle. Safe travels until next time!

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Over the past nine years of service I have always left

Over the past nine years of service I have always left feeling well satisfied with their treatment of me and my Outback.

Over the past nine years of service I have always left

Over the past nine years of service I have always left feeling well satisfied with their treatment of me and my Outback.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Al, we're delighted to hear that you've consistently had satisfying experiences with us at Suburban Subaru of Troy over the years. Thank you for your continued trust and support!

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Suburban Subaru always get repairs done efficiently.

Suburban Subaru always get repairs done efficiently. Everyone is very polite. Their waiting room has all the desirable amenities.

Suburban Subaru always get repairs done efficiently.

Suburban Subaru always get repairs done efficiently. Everyone is very polite. Their waiting room has all the desirable amenities.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Will, we're delighted to hear that you appreciate the efficient service and amenities at Suburban Subaru of Troy. Thank you for your kind words!

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We went in with a specific need, 3500 pound towing

We went in with a specific need, 3500 pound towing capacity. We were heard and bought a new Outback XT that looks like us and our lifestyle!

We went in with a specific need, 3500 pound towing

We went in with a specific need, 3500 pound towing capacity. We were heard and bought a new Outback XT that looks like us and our lifestyle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're delighted to hear that our team at Suburban Subaru of Troy was able to meet your specific needs with the Outback XT! Enjoy all your future adventures, and thank you for choosing us!

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Friendly atmosphere and helpful people!

Friendly atmosphere and helpful people! Made my first Subaru experience exciting and easy. My sales person was extremely patient, kind, and helped me find the car I wanted at the price that fit.

Friendly atmosphere and helpful people!

Friendly atmosphere and helpful people! Made my first Subaru experience exciting and easy. My sales person was extremely patient, kind, and helped me find the car I wanted at the price that fit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We're delighted to hear that your first Subaru experience was exciting and seamless at Suburban Subaru of Troy! Our team is always here to help you find the perfect car. Enjoy your new ride, and thanks for choosing us!

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Erica is wonderful.

Erica is wonderful. She knows her Subarus and gives good advice. I’d assuredly ask for her again when I need service.

Erica is wonderful.

Erica is wonderful. She knows her Subarus and gives good advice. I’d assuredly ask for her again when I need service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Patty, we're delighted to hear that Erica provided you with excellent service at Suburban Subaru of Troy. We look forward to welcoming you back for any future needs!

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I am generally happy with the service of this dealership.

I am generally happy with the service of this dealership. I know that they have the knowledge to keep my 2019 Subau Impreza in shape. If I may, the only criticism I have is that their prices are on the high side compared to local independent auto-care shops. Just two examples: full synthetic oil change and filter and tire rotation: $112.00 at Subaru, between $65.00 and $85.00 at Goodyear autocare and Firestone autocare. 4 mew tire pressure sensors: $720.00 at Subaru, $395.00 at Goodyear autocare and Firestone autocare.

I am generally happy with the service of this dealership.

I am generally happy with the service of this dealership. I know that they have the knowledge to keep my 2019 Subau Impreza in shape. If I may, the only criticism I have is that their prices are on the high side compared to local independent auto-care shops. Just two examples: full synthetic oil change and filter and tire rotation: $112.00 at Subaru, between $65.00 and $85.00 at Goodyear autocare and Firestone autocare. 4 mew tire pressure sensors: $720.00 at Subaru, $395.00 at Goodyear autocare and Firestone autocare.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Gerry, we appreciate your feedback and are glad to hear you're generally satisfied with the service at Suburban Subaru of Troy. We understand pricing is an important factor and will certainly take your comments into consideration. Thank you for choosing us to care for your 2019 Subaru Impreza!

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Troy Subaru is amazing!

Troy Subaru is amazing!!! They said it would take an hour and it did! I would recommend them to everyone

Troy Subaru is amazing!

Troy Subaru is amazing!!! They said it would take an hour and it did! I would recommend them to everyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Marie, we're delighted to hear that your experience at Suburban Subaru of Troy was timely and satisfying! Thank you for recommending us.

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Erica M, the service advisor, was helpful and

Erica M, the service advisor, was helpful and professional at Suburban Subaru of Troy. I appreciated Connor M, the technician, explaining the overall condition of my car in detail along with a video. The waiting area was clean and comfortable, and the work was completed quickly. I would highly recommend this service department.

Erica M, the service advisor, was helpful and

Erica M, the service advisor, was helpful and professional at Suburban Subaru of Troy. I appreciated Connor M, the technician, explaining the overall condition of my car in detail along with a video. The waiting area was clean and comfortable, and the work was completed quickly. I would highly recommend this service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Linda, we're delighted to hear that Erica and Connor provided you with such a positive experience at Suburban Subaru of Troy. Thank you for recommending our service department!

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Needed emergency repair.

Needed emergency repair. Subaru provided free towing service and two free Lyft rides. Best service ever!

Needed emergency repair.

Needed emergency repair. Subaru provided free towing service and two free Lyft rides. Best service ever!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Marge, we're delighted to hear that our team at Suburban Subaru of Troy could assist you with the emergency repair and provide top-notch service. Thank you for sharing your experience!

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