Fountain Acura

The car-buying experience at Fountain Acura was truly painless. From my initial contact about a vehicle to meeting Steven Rivera in person, the level of care and responsiveness was outstanding. Steven made the process straightforward, offering helpful and realistic guidance every step of the way. I would highly recommend him to anyone searching for a vehicle. I will also add that Sebastian in finance was very helpful as well. The only minor feedback I have to provide is the detailing completed before delivery as there were a few minor areas missed (rear cup holders in 3rd row, toothpick under 2nd row).

Buyer beware of deceptive behavior by Fountain Auto Mall: unauthorized contract changes, switching lenders without consent, inflating the APR, adding a down payment not discussed, extending the long term without approval, threatening to remove incentives if not purchased that day, presenting paperwork designed to pressure a signature and refusing to honor the agreed out the door price. Be sure to read the contract BEFORE signing anything. If not what you negotiated, walk away.

I had an amazing experience at Fountain Acura working with Steven Rivera. After visiting several dealerships and being told that nothing could be done with my situation, Steven never gave up and continued working hard to find the best option for me. He treated me with professionalism, honesty, patience, and truly cared about helping me get approved. Thanks to his dedication, I was able to leave with a beautiful 2026 vehicle and an even lower payment than what I was originally hoping for. The entire process was smooth, stress-free, and exceeded my expectations. I am extremely happy with my purchase and highly recommend Steven Rivera and Fountain Acura to anyone looking for outstanding customer service and a team that genuinely works for their customers.

I leased a new Acura in July of 2025 where the process was fine and I was satisfied. The issue I have now is that after several months I went to use the second (spare) key they provided me and realized it did not work. The battery on it was fine so I checked the physical key to see if it would unlock the door manually and no luck. They must have given me a key to a different vehicle. I reached out to my sales person and never got any response. I then tried reaching out to the dealer a few times and I am always told my info is being passed on to a manager to try and resolve the issue but nobody ever calls me back.

Seven rivera is Professional sales man well presented, working in a well presented dealership clean comfortable atmosphere, the cars very clean which gives you the buyer the feeling that they care about the product that they are selling, PRESENTATION IS A BUYERS FIRST IMPRESSION

🚨 Urgent Attention Required: Fountain Acura Fails to Address Known, Safety-Critical Issues on RDX 🚨 To: Kyle, General Manager / Louis King (or Owner/Executive Leadership) I am writing to express my profound disappointment and alarm regarding the recent service experience at Fountain Acura. My visit for service on my Acura RDX, which presented with two widely known and documented issues—a Limp Mode cycling error and rear brake squealing—was handled with shocking disregard for both my safety and verifiable Acura Technical Service Bulletins (TSBs). My vehicle was held for four days for diagnostic work. The eventual outcome, communicated by my Service Advisor, Eric, was a complete failure to diagnose or acknowledge either problem: * Limp Mode Cycling (The "Christmas Tree" Dash): I was told they "could not recreate the cycling issue" and "have never heard of this issue before." * Rear Brake Squeal (Low Speed in Reverse): I was told the brakes were "good" and the issue would "repair itself after a while." The only service performed was an oil change. A Failure to Acknowledge Known Issues (TSB & Safety) Immediately following this unsatisfactory service, I conducted a simple online search. What I discovered is that both issues are well-known to the Acura corporate network, which directly contradicts the information provided by your service department: * Brake Squeal: This is explicitly covered by Acura Technical Service Bulletin (TSB #19-053, revised) for the 2019–2024 RDX. The TSB identifies the cause (lack of dampening) and dictates the precise repair: replacement of the rear brake pads and shims using a special grease (ATE Plastilube). To advise a customer that a known, TSB-covered defect will "repair itself" is not just unprofessional, it is fundamentally misleading. * Limp Mode Cycling: This is a serious, known issue often tied to a single component failure (like a weak battery, faulty sensor, or boost issue) which triggers the emergency "limp mode" and a cascade of system warnings. The correct procedure is to use an OBD-II scanner to read the specific Diagnostic Trouble Codes (DTCs), which point to the root cause. A competent Acura dealership should be fully aware of this safety-critical diagnostic process. Escalation and Complete Lack of Follow-Up My concern escalated from mechanical failure to a failure in customer management when I attempted to resolve this: * I contacted Honda Corporate, who assured me that General Manager Kyle would call me back. He never did. * The following day, a staff member from Fountain Acura called about my service experience. I reiterated that I was waiting for Kyle, and she promised to follow up. There was no follow-up. * I called back and asked for the contact information for Louis King (for further escalation). Joanna placed me on hold for four minutes only to return and say she would have to call me back with the number. This is a common tactic used to delay and dismiss a customer's request to escalate. I have still not received that call. It is clear that I am being deliberately ignored by the management team at Fountain Acura. This pattern suggests a culture where serious mechanical issues are dismissed and customer concerns are actively avoided. I demand an immediate, personal response from the General Manager or the Owner to explain why my service was handled in direct contradiction to official Acura repair procedures and why my multiple attempts to escalate this to management have been stonewalled. As a customer, a fountain actor for over 20 years and eight vehicles purchased I feel like my loyalty deserve deserves me the ability to get a response and resolution.

We have to redo the contract due to the mistake and pay more than the offer. The incentive rebates were lower than the advertising costs.

Fazika, Harry, and Kyle are the worst. It's a long story, but my advice is dont believe anything they tell you and check your contract before signing it. They added me 8k to my contract without telling me anything. Be very careful at this dealership or better go somewhere else…

I had a very good experience with Jesse. He was very professional and knowledgeable. I am a long time customer and have always enjoyed my experience at Fountain Acura. This is my 4th vehicle at Fountain Acura and I have always been treated fairly.

Fazika was an exceptional sales agent, knowledgeable and friendly! I spoke to her on Sunday regarding the vehicle make and model I wanted and within 48 hours she had a brand new AWD ZDX (white, red leather interior) waiting for me. She wasted no time on the sale and worked with me every step of the way. Made the experience simple and her witty humor made it a family friendly experience as well. Highly recommend!