Reviews
Oil change
Had an appointment for 4:45..when I got there they said it was made by 3:45 which it was not. I get off work at 4:30! 2hrs later i pulled out of there. Ridiculous! Wont be back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 594-6400 to discuss your concerns, as your satisfaction is of utmost importance to us.
Clean, pleasant, a bit of a wait for just a oil change
The price was cheaper than going to jiffy lube. It was very clean and the staff is pleasant. Now, the only thing I had a problem with was the wait time. They took a little bit over an hour just to do a simple oil change. I will definitely go back, but next time I will schedule an appointment or just be prepared to wait.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
attemting to make things right....
My mom recently purchased a car from these con artists. She drove home in a new used car, realized she could not pay the note being on public aid with a fixed income. She attempted to return the vehicle and was told that they would charge her an additional 4,000 dollars. She was told that her trade in was junk and had stopped running, I'm sure they damaged her vehicle knowing she was wanting to return her new one. I consider this deceptive and manipulative business practice. Update 7/19. Dealership contacted my mother and said that at the end of the month they will give her a discount. I appreciate their attempt to make things right. As long as they stay true to their word I will give a new review with positive feedback.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Reasonable
My check engine light was on so I took it to the service shop to get a it diagnosed. Many problems came up so they told me they where going to Inspect the car to find the source and get this it was all for free. So I was very satisfied with the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review! Your satisfaction means so much to us! If you need anything additional, don't hesitate to reach out!
The service was excellent
Hawks Chevrolet had great customer service and took care of me and my car with great care Loved the service, every one was friendly and it was done in a timely matter.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet and we hope to see you again soon!
Great customer service
Great prices & customer service as well. Plus I’ve gotten a free car wash in the process, would recommend a Freind. I will return for the service of my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your kind words and recommendation! If you have any further questions, please give us a call. We're always happy to help!
2016 camaro convertible
Everyone was great. They got my car fixed in good time. Best dealership experience I have ever had. I would send people to this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy we could be of service to you! If you're ever in need of more help, please let us know!
They are very nice and help me right away
Fast service and nice work and nice people I like to continue service with Chevrolet nice job and keep up the good work thank you.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hawk Chevy Service Review
I have had the pleasure of visiting the service department at Hawk Chevy, Bridgeview Il to resolve an issue pertaining to the TPMS Sensors (4) on my 2016 Chevrolet Cruze. As it turned out it required three (3) service visits under the warranty program to resolve the problem. Even though I a "Warranty Customer", at no time did any of the service personnel treat me with anything less than in a cheerful, competent and courteous manner. Additionally the staff took time to review the service history of my vehicle and remind me of upcoming service milestones. In summary, I am extremely satisfied with "My dealer's" service department and will unhesitatingly trust them to service my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day! We sincerely value your business and look forward to your next visit!
Excellent mechanic- very pleasant service writer😀
Have dealt with service dept for quite a few years and have never had a problem. Mark is one of the best i’ve dealt with. Handles everything well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet and we hope to see you again soon!