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West Herr Toyota of Rochester

(471 reviews)
Visit West Herr Toyota of Rochester
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 8:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–8:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (585) 446-4496 (585) 446-4496
Used (585) 446-4093 (585) 446-4093
Service (585) 565-4322 (585) 565-4322

Inventory

See all 105 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2021.
West Herr Toyota of Rochester has maintained a strong commitment to serving Greece Webster and Henrietta customers with a large selection of vehicles and a simplified hassle-free car buying process and a quick efficient automotive service center. When you buy or lease your Toyota with us you can expect free lifetime New York State inspections. Our finance team is prepared to provide assistance to guide you through your financing options regardless of your credit history. West Herr Toyota of Rochester has an experienced and reliable service department staffed by certified technicians who will get the job done right the 1st time.
Welcome to West Herr New York!!!

Service center

Phone number (585) 565-4322

Service hours

Monday
7:30am–8:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

(471 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Toyota of Rochester from DealerRater.

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Great dealer, Great staff.

Great dealer, Great staff. Always a pleasure to deal with, very knowledgeable and they always value my time. This is my 3rd veh serviced here. Keep up the great work!

Great dealer, Great staff.

Great dealer, Great staff. Always a pleasure to deal with, very knowledgeable and they always value my time. This is my 3rd veh serviced here. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The representative was very pleasant and professional.

The representative was very pleasant and professional. She made sure that all my concerns were addressed.

The representative was very pleasant and professional.

The representative was very pleasant and professional. She made sure that all my concerns were addressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Buying a new RAV4 was a good experience- then I found a

Buying a new RAV4 was a good experience- then I found a small problem which was fixed and I was on my way. Driving the car has been enjoyable as well.

Buying a new RAV4 was a good experience- then I found a

Buying a new RAV4 was a good experience- then I found a small problem which was fixed and I was on my way. Driving the car has been enjoyable as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We had an amazing experience at this dealership.

We had an amazing experience at this dealership. Will definitely purchase here again. The salesman was excellent along with all of the support divisions.

We had an amazing experience at this dealership.

We had an amazing experience at this dealership. Will definitely purchase here again. The salesman was excellent along with all of the support divisions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great communication in service department, and the

Great communication in service department, and the service was greatly appreciated, used it twice that day

Great communication in service department, and the

Great communication in service department, and the service was greatly appreciated, used it twice that day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Everyone was friendly and professional.

Everyone was friendly and professional. Ryan communicated with me during every step of the process to get my car repaired.

Everyone was friendly and professional.

Everyone was friendly and professional. Ryan communicated with me during every step of the process to get my car repaired.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They were quick and the work was done right.

They were quick and the work was done right. Definitely recommend them to anyone 👌. Yes

They were quick and the work was done right.

They were quick and the work was done right. Definitely recommend them to anyone 👌. Yes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The service department is second to none.

The service department is second to none. They always notify me with any concerns. Recommend services needed. Never upsell anything. All my cars reach 200000 miles and I’m currently driving one with 251000 miles taking it on extensive and numerous road trips with no concerns after getting my vehicle thoroughly checked

The service department is second to none.

The service department is second to none. They always notify me with any concerns. Recommend services needed. Never upsell anything. All my cars reach 200000 miles and I’m currently driving one with 251000 miles taking it on extensive and numerous road trips with no concerns after getting my vehicle thoroughly checked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Would not purchase another car anywhere else!

Would not purchase another car anywhere else! Best prices and best vehicle vehicles to choose from! See Tom Petrie he will take great care of you.

Would not purchase another car anywhere else!

Would not purchase another car anywhere else! Best prices and best vehicle vehicles to choose from! See Tom Petrie he will take great care of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Worked with Paul on a new Toyota Tundra.

Worked with Paul on a new Toyota Tundra. Everyone at the dealership was friendly and helpful, and the customer waiting areas are tidy and clean.

Worked with Paul on a new Toyota Tundra.

Worked with Paul on a new Toyota Tundra. Everyone at the dealership was friendly and helpful, and the customer waiting areas are tidy and clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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