Reviews
I recently bought a new 2025 RAV4 from West Herr Toyota
I recently bought a new 2025 RAV4 from West Herr Toyota of Rochester and was very pleased with this experience. Thomas our salesman, found a car with the options we were looking for within a few days. I had worked with Thomas previously when I purchased a used car and that experience was also positive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A dealer took me in right as scheduled.
A dealer took me in right as scheduled.Completed the inspection in a prompt manner and sent me on my way
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kyla is kind and helpful!
Kyla is kind and helpful! There’s no other service department that we love and trust!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The easiest and pain free experience buying a car I have
The easiest and pain free experience buying a car I have had. Shane was great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The service my car required was completed to my
The service my car required was completed to my satisfaction and completed sooner than promised.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service writer did a great job of explaining the work to
Service writer did a great job of explaining the work to be down. Work was completed in a reasonable time as I waited at the dealership. Cost was reasonable and service writer did a great job of providing with all the information during my visit. Waiting area is clean and welcoming. Great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service, good price, and will continue to return
Great service, good price, and will continue to return for service of my 2019 Toyota Corrola.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The service was great and Derick was very easy to work
The service was great and Derick was very easy to work with. I have always had very good service and the people are very knowledgeable and friendly. Thank You.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, and knowledgeable friendly people.
Great service, and knowledgeable friendly people. Ryan was great to work with, and he got my out quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We had a great experience with purchasing our vehicle at
We had a great experience with purchasing our vehicle at West Herr Toyota, Rochester NY. Everyone was very helpfuland kept us up to date on when the vehicle would arrive. Our salesman. Tom, was very attentive to answer questions, calls and text messages. We love our new RAV4 hybrid.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase