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West Herr Toyota of Rochester

(455 reviews)
Visit West Herr Toyota of Rochester
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–8:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (585) 446-4496 (585) 446-4496
Used (585) 446-4093 (585) 446-4093
Service (585) 565-4322 (585) 565-4322

Reviews

(455 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Toyota of Rochester from DealerRater.

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I recently bought a new 2025 RAV4 from West Herr Toyota

I recently bought a new 2025 RAV4 from West Herr Toyota of Rochester and was very pleased with this experience. Thomas our salesman, found a car with the options we were looking for within a few days. I had worked with Thomas previously when I purchased a used car and that experience was also positive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A dealer took me in right as scheduled.

A dealer took me in right as scheduled.Completed the inspection in a prompt manner and sent me on my way

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Kyla is kind and helpful!

Kyla is kind and helpful! There’s no other service department that we love and trust!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The easiest and pain free experience buying a car I have

The easiest and pain free experience buying a car I have had. Shane was great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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The service my car required was completed to my

The service my car required was completed to my satisfaction and completed sooner than promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service writer did a great job of explaining the work to

Service writer did a great job of explaining the work to be down. Work was completed in a reasonable time as I waited at the dealership. Cost was reasonable and service writer did a great job of providing with all the information during my visit. Waiting area is clean and welcoming. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service, good price, and will continue to return

Great service, good price, and will continue to return for service of my 2019 Toyota Corrola.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service was great and Derick was very easy to work

The service was great and Derick was very easy to work with. I have always had very good service and the people are very knowledgeable and friendly. Thank You.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service, and knowledgeable friendly people.

Great service, and knowledgeable friendly people. Ryan was great to work with, and he got my out quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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We had a great experience with purchasing our vehicle at

We had a great experience with purchasing our vehicle at West Herr Toyota, Rochester NY. Everyone was very helpfuland kept us up to date on when the vehicle would arrive. Our salesman. Tom, was very attentive to answer questions, calls and text messages. We love our new RAV4 hybrid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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