Reviews
Melisa is a very nice person and charming to deal with!
Melisa is a very nice person and charming to deal with! Very pleasing personality! I would highly recommend her! ***** 5 Star
Melisa is a very nice person and charming to deal with!
Melisa is a very nice person and charming to deal with! Very pleasing personality! I would highly recommend her! ***** 5 Star
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best deal I got for the 2026 X5.
Best deal I got for the 2026 X5. Super friendly and awesome service. Check them out.
Best deal I got for the 2026 X5.
Best deal I got for the 2026 X5. Super friendly and awesome service. Check them out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an incredible experience working with Melissa on my
I had an incredible experience working with Melissa on my new BMW lease. From start to finish, she made the process smooth, stress-free, and enjoyable. Melissa went above and beyond to get me the best possible deal, answered all my questions with patience and clarity, and ensured every detail was handled with professionalism. Thanks to her, I’m now driving the perfect BMW and couldn’t be happier. Highly recommend Melissa if you’re looking for someone who truly puts the customer first!
I had an incredible experience working with Melissa on my
I had an incredible experience working with Melissa on my new BMW lease. From start to finish, she made the process smooth, stress-free, and enjoyable. Melissa went above and beyond to get me the best possible deal, answered all my questions with patience and clarity, and ensured every detail was handled with professionalism. Thanks to her, I’m now driving the perfect BMW and couldn’t be happier. Highly recommend Melissa if you’re looking for someone who truly puts the customer first!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Melissa was one of the best BMW sales person that I have
Melissa was one of the best BMW sales person that I have worked with in the last 15 years of owning a BMW. Her attitude, attention to detail and helping out customers is exemplary
Melissa was one of the best BMW sales person that I have
Melissa was one of the best BMW sales person that I have worked with in the last 15 years of owning a BMW. Her attitude, attention to detail and helping out customers is exemplary
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Had a great worry free professional experience purchasing
Had a great worry free professional experience purchasing my lease with Melissa. No hassles or haggles during the process. I experienced the time I needed to make the choice that was right for me. A+ experience. Would recommend.
Had a great worry free professional experience purchasing
Had a great worry free professional experience purchasing my lease with Melissa. No hassles or haggles during the process. I experienced the time I needed to make the choice that was right for me. A+ experience. Would recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
From start to finish dealing w both Michael D'urso &
From start to finish dealing w both Michael D'urso & Melissa Li, everything went as professional and smooth as you can ever ask for. I shopped around a bit, and they beat every deal I was offered. I've been in business and in sales for over 30 years and I can comfortably say you will not receive any better service that I received here. Such a professional staff! Very happy with my car!
From start to finish dealing w both Michael D'urso &
From start to finish dealing w both Michael D'urso & Melissa Li, everything went as professional and smooth as you can ever ask for. I shopped around a bit, and they beat every deal I was offered. I've been in business and in sales for over 30 years and I can comfortably say you will not receive any better service that I received here. Such a professional staff! Very happy with my car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Melissa is amazing and a pleasure to work with.
Melissa is amazing and a pleasure to work with. She's incredibly knowledgeable and able to answer any questions you might have. During the whole process she was helpful, professional, and had great communication. She's was able to identify exactly what we were looking for and didn't pressure during decision making. Definitely of the best purchasing experiences I've had. Highly recommend Melissa!
Melissa is amazing and a pleasure to work with.
Melissa is amazing and a pleasure to work with. She's incredibly knowledgeable and able to answer any questions you might have. During the whole process she was helpful, professional, and had great communication. She's was able to identify exactly what we were looking for and didn't pressure during decision making. Definitely of the best purchasing experiences I've had. Highly recommend Melissa!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Melissa Li is an exceptional car salesperson, offering
Melissa Li is an exceptional car salesperson, offering excellent service, knowledge, and a great hassle free buying experience. Took care all of my needs while I was indecisive between 2 cars. Excellent sales rep
Melissa Li is an exceptional car salesperson, offering
Melissa Li is an exceptional car salesperson, offering excellent service, knowledge, and a great hassle free buying experience. Took care all of my needs while I was indecisive between 2 cars. Excellent sales rep
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your 5-star experience with us, it is truly appreciated!
Scam artists.
Scam artists. Don’t waste your time on this dealer. They quoted me one price and then completely took it off the table after I drove 1.5 hours to buy the car. This is the kind of service I would expect from “MO’s Used Cars” not BMW.!
Scam artists.
Scam artists. Don’t waste your time on this dealer. They quoted me one price and then completely took it off the table after I drove 1.5 hours to buy the car. This is the kind of service I would expect from “MO’s Used Cars” not BMW.!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to provide feedback from your most recent visit. We strive to provide every guest through our doors with a 5-star experience and we are disappointed to hear that was not the case for you. I have spoken with Chris and understand that the deal was built utilizing an incentive offered by your company which was stated at $5,000. When you came in to complete the deal, it was discovered that the actual incentive amount offered by your employer was only $1,000. At this point, Chris attempted to get closer to the originally discussed final offer by providing a $3,000 price adjustment on the vehicle, but you decided not to move forward with the transaction. I do hope that this clears up any confusion there may have been and encourage you to contact us directly should you have any further questions.
Scam artists.
Scam artists. Don’t waste your time on this dealer. They quoted me one price and then completely took it off the table after I drove 1.5 hours to buy the car. This is the kind of service I would expect from “MO’s Used Cars” not BMW.!
Scam artists.
Scam artists. Don’t waste your time on this dealer. They quoted me one price and then completely took it off the table after I drove 1.5 hours to buy the car. This is the kind of service I would expect from “MO’s Used Cars” not BMW.!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide feedback from your most recent visit. We strive to provide every guest through our doors with a 5-star experience and we are disappointed to hear that was not the case for you. I have spoken with Chris and understand that the deal was built utilizing an incentive offered by your company which was stated at $5,000. When you came in to complete the deal, it was discovered that the actual incentive amount offered by your employer was only $1,000. At this point, Chris attempted to get closer to the originally discussed final offer by providing a $3,000 price adjustment on the vehicle, but you decided not to move forward with the transaction. I do hope that this clears up any confusion there may have been and encourage you to contact us directly should you have any further questions.
This is a nice revisionist history of what happened from your point of view, but not close to what actually took place. Wouldn’t it be incumbent upon your sales staff and manager to verify a corporate discount code prior to writing up a purchase order and asking when I could come in and pick up the car? Your response, just confirms my assumption that this is probably not a unique situation with this one sales person, but a culture of deceptive sales practices endemic of your dealer.