St. Charles Toyota

My brother has been watching a used Silverado that has been on their website for a while. Him and I finally had the time to go take a look at it. Couldn’t... find the truck sitting on the lot, so I went inside to ask about it. A bunch of guys at the service desk acted lost for a minute looking for it in their system until the sales manager informed me that the Owner of the dealership drove the truck to Wisconsin to pull his personal boat out of the water. Guess it’s not a 1 owner used truck anymore as advertised. All the workers got a good laugh about it....but in reality the owner is stealing money from his sales teams commission. Also says something about Toyota when the owner of the dealership prefers to drive Chevy.

I was interested in a '18 Sienna SE. Talked to them about a week before going down there. It's a 215 mile drive, about 3.5 hours. Prior to contacting... them, on this very website, they had it at $33,635. On their website,however, if you clicked on a button and lock your price, it came down to $31,835. That was the "INTERNET PRICE". That's when I called to say I would be there the following Saturday and I was also interested in trading in my truck. Well, they lowballed the crud outta my truck's value, which has about 15k less miles than it should have at the time + a bit over $3k in quality aftermarket products. The truck is near-flawless. I had all reciepts and maintenance records with me but they didn't look into that. When asked why so low the saleslady said because of a recall. That's right... a RECALL. Because recalls don't get repaired right? So let's knock a couple grand off the price... until they sell it that is! But the best (worst) part was when they came and showed me the price for the Sienna: $35k+. I told the guy that I was thinking more this number and I showed him a screenshot of the $31,835 price. Immediately he replies "That price is for paid in cash only". NOWHERE did the ad say that! I wouldn't have wasted my time if I had seen that in the first place... I don't have $30k in cash laying around to do that. So they advertise a ultra-low price for a vehicle and when you get there, they will change the numbers on you. I emailed the actual owner of the dealership to let him know what's going on in his dealership and he seemed concerned and all at first like he's supposed to but in the end blew me off to his general manager. That was my experience with St. Charles Toyota. That's exactly how it happened. I'm not "frustrated" with the situation as the GM called it in a text he sent me. I'm just letting people know to confirm the numbers before visiting any dealership because even though it's advertised it doesn't mean they'll honor it. They are SALESpeople after all. And I wasn't even going to leave a review TBH but one of the negative reviews on this website from this very same dealership was from someone complaining of the same thing that happened to me. So I guess it wasn't just me after all. Man, that has to be one busy general manager!!

Purchased a new 2015 highlander on March 31. Love the car and the great sales service we received from the dealership. We arrived at 8:00pm and the dealership... closed at 9:00. They never rushed us and actually still had us out on a test drive at 9:15. Liked the one price approach as many dealerships were not dealing on prices for the highlander and they offered a fair discount on them. This is my second car deal with them and would not hesitate going there again. By the way we left the dealership with the new car at 11:00pm and never felt they were pushing us along. :)

I recently had a repair and some recommend service items performed. I have been going to this dealer since 1991 and have seen a gradual decline in almost... everything but the facility. Things such as courtesy vehicles, change in policy, pricing for repairs, attention the sales staff provide, etc... What really put me over the edge was how my vehicle was delivered after spending 2800 dollars in repairs. The interior was completely filthy. I thought it could me but the more I looked at it I came to realize it was not. Finger prints through out. I work in a service related industry and know the importance of these small details. Every single one goes to the overall perception of what did I just pay for and to the quality of the work performed! I’m not sure if I will being buying my next Toyota from St. Charles and encourage everyone to think of what your expectations are.

We drove around St Charles to find a used bigger car,and we found a used Sienna, sales person John V. Was very helpful and pleasant , highly recommended.��

We bought a 2018 limited Rav4, sales person Adam, finance Dennis and Derick were a great team to work with. Sales manager and Nikki were there to answer... any questions. We really will only buy from St. Charles because of the price and great Customer service. Thank you Tricia

I bought a 2018 toyota tacoma. It was done mostly on line and when I did drive up to St Charles, a hour away from home, everything we discussed was there.... Great and honest staff. I would highly recommend.

[this is my 3 used toyota dealership that I bought car from and first one that I could wholeheartedly recommend .our salesman Derek Rhatigan was great... help ,there was no atempt to upsale us car was ready and paperwork took less than an hour .this is a place that I will buy all my cars in the future .

We had been looking for options on a lease that was soon to expire. I’ve considered several vehicles and dealers in the local area. St. Charles Toyota... has a best price negotiation policy which I have to admit at first was a little different from previous experiences but really came to like the no pressure straightforward way of looking at vehicles and discussing options with them. Everyone I dealt with was friendly, upfront, no pressure, no tactics. Found a great car, great price and front to back really smooth, pleasurable experience! Very happy, would definitely recommend!

We recently purchased an new 2017 Highlander and were very pleased with the overall experience. St Charles Toyota's non commissioned sales staff provided... excellent information about the vehicle and the various options. Drew Cordt was especially helpful in this area as well as reviewing all instrument settings after the purchase. This is our 3rd purchase from St Charles Toyota and would highly recommend them to other buyers.