Reviews
Went to service our Toyota Corolla cross, Kevin was very
Went to service our Toyota Corolla cross, Kevin was very helpful and knowledgeable. They took care of everything and got us in and out fast! Highly recommend!
Went to service our Toyota Corolla cross, Kevin was very
Went to service our Toyota Corolla cross, Kevin was very helpful and knowledgeable. They took care of everything and got us in and out fast! Highly recommend!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They did not show any attention or consideration.
They did not show any attention or consideration. They did not even know their own cars. I was just time consuming to go there.
They did not show any attention or consideration.
They did not show any attention or consideration. They did not even know their own cars. I was just time consuming to go there.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience, Duygu. We understand your concerns regarding the time spent and the lack of meaningful engagement during your visit. At St Charles Toyota, we aim to provide attentive service and informed support, and we appreciate your feedback as it helps us maintain our standards. Please feel free to reach out directly to discuss this matter further. Your satisfaction is important to us. Sincerely, The St. Charles Toyota Team
Awesome straight forward people.
Awesome straight forward people. Fast and straight to business. No hassle, I was in-n-out in no time driving my new car home. Fastest car-buying experience ever! I was there for only 2 hours!! That is a new Record for me. Every other time I bought a car it took 6-8 hours at the dealership. Shoutout to Nikki for all her help in helping me find my Truck.
Awesome straight forward people.
Awesome straight forward people. Fast and straight to business. No hassle, I was in-n-out in no time driving my new car home. Fastest car-buying experience ever! I was there for only 2 hours!! That is a new Record for me. Every other time I bought a car it took 6-8 hours at the dealership. Shoutout to Nikki for all her help in helping me find my Truck.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Roberto! We greatly appreciate your kind words and are thrilled to hear about your fast, hassle-free experience at St Charles Toyota. It’s fantastic that we could help you find your new truck in just 2 hours! We’ll be sure to pass along your shoutout to Nikki. We look forward to assisting you again in the future! Sincerely, The St. Charles Toyota Team
very satisfied with the service; not so much with the
very satisfied with the service; not so much with the prices. that was way too much for fixing an air conditioner
very satisfied with the service; not so much with the
very satisfied with the service; not so much with the prices. that was way too much for fixing an air conditioner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service and the transaction went very smoothly.
Excellent service and the transaction went very smoothly. Highly recommend this dealership if you are buying a Toyota vehicle.
Excellent service and the transaction went very smoothly.
Excellent service and the transaction went very smoothly. Highly recommend this dealership if you are buying a Toyota vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Jun! We're thrilled to hear that you had an excellent experience at St Charles Toyota and that your transaction went smoothly. We truly appreciate your recommendation and look forward to serving you again in the future. Enjoy your new Toyota! Sincerely, The St. Charles Toyota Team
This dealership is the best for buying a car.
This dealership is the best for buying a car. Not only do they care about your experience they familiarize themselves with all types of vehicle's! The owners send you personalized emails to make sure you know they are paying attention to their staff. Bob Pearson was our sales professional and he knows his cars for sure! I recommended this dealership!
This dealership is the best for buying a car.
This dealership is the best for buying a car. Not only do they care about your experience they familiarize themselves with all types of vehicle's! The owners send you personalized emails to make sure you know they are paying attention to their staff. Bob Pearson was our sales professional and he knows his cars for sure! I recommended this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I wanted to say thank you to the great staff at St.
I wanted to say thank you to the great staff at St. Charles Toyota. Our sales person, Bob Pearson was great. He was very attentive and was able to keep us in the information loop about about our Toyota and the needed steps to complete our purchase of the vehicle. He is a true asset to the St. Charles Toyota team. Also, Joe Mahoney, the Pre-Owned Manager and Darrick Darrick Wiseman, the Finance person were attentive and excellent. One of the best buying experiences in purchasing cars over the past 30 years.
I wanted to say thank you to the great staff at St.
I wanted to say thank you to the great staff at St. Charles Toyota. Our sales person, Bob Pearson was great. He was very attentive and was able to keep us in the information loop about about our Toyota and the needed steps to complete our purchase of the vehicle. He is a true asset to the St. Charles Toyota team. Also, Joe Mahoney, the Pre-Owned Manager and Darrick Darrick Wiseman, the Finance person were attentive and excellent. One of the best buying experiences in purchasing cars over the past 30 years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at St Charles Toyota and that Bob, Joe, and Darrick provided exceptional service throughout your purchase. Your feedback truly means a lot to us. We look forward to welcoming you back for your next visit! Sincerely, The St. Charles Toyota Team
I love the used car side of St Charles Toyota.
I love the used car side of St Charles Toyota. Honest fair pricing, and a straightforward buying experience with no games. I worked with Bob Pearson and he is great - ready knows the cars, provides great information, and the opposite of what you expect from a car salesman. Will buy from him again!
I love the used car side of St Charles Toyota.
I love the used car side of St Charles Toyota. Honest fair pricing, and a straightforward buying experience with no games. I worked with Bob Pearson and he is great - ready knows the cars, provides great information, and the opposite of what you expect from a car salesman. Will buy from him again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I love the used car side of St Charles Toyota.
I love the used car side of St Charles Toyota. Honest fair pricing, and a straightforward buying experience with no games. I worked with Bob Pearson and he is great - ready knows the cars, provides great information, and the opposite of what you expect from a car salesman. Will buy from him again!
I love the used car side of St Charles Toyota.
I love the used car side of St Charles Toyota. Honest fair pricing, and a straightforward buying experience with no games. I worked with Bob Pearson and he is great - ready knows the cars, provides great information, and the opposite of what you expect from a car salesman. Will buy from him again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Norah! We truly appreciate your kind words about our used car department at St Charles Toyota. We're glad to hear that you had a straightforward buying experience with Bob. He is indeed a valuable team member who is dedicated to providing great service. We look forward to assisting you again in the future! Sincerely, The St. Charles Toyota Team
Had a great experience here!
Had a great experience here! I saw a car on Cars.com and called on my way out to see it (coming from the city out to St Charles). It took longer than expected to get there and the staff still treated me kindly and not like they were trying to leave. I did my test drive and Bob Pearson helped me-- he was great- informative and he knew I wanted to get the deal done and leave with a new vehicle, having traded in my car. I do feel they could've given another $100 for my trade in- I was $100 over my budget for buying- but honestly, I had been looking for the perfect car for months so I just wanted to be done. I was in and out in under 2 hours and they stayed late to accommodate. Very helpful and friendly and also responsive with follow up- had a sensor light going on, etc. I would recommend!
Had a great experience here!
Had a great experience here! I saw a car on Cars.com and called on my way out to see it (coming from the city out to St Charles). It took longer than expected to get there and the staff still treated me kindly and not like they were trying to leave. I did my test drive and Bob Pearson helped me-- he was great- informative and he knew I wanted to get the deal done and leave with a new vehicle, having traded in my car. I do feel they could've given another $100 for my trade in- I was $100 over my budget for buying- but honestly, I had been looking for the perfect car for months so I just wanted to be done. I was in and out in under 2 hours and they stayed late to accommodate. Very helpful and friendly and also responsive with follow up- had a sensor light going on, etc. I would recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you! We truly appreciate your positive feedback and are thrilled to hear about your great experience at St Charles Toyota. It's fantastic that Bob could assist you in finding the perfect vehicle and that our team was accommodating to your needs. We take pride in our friendly and responsive service, and we appreciate your feedback regarding your trade-in. Thank you for your recommendation, and we look forward to welcoming you back in the future! Enjoy your new car! Sincerely, The St. Charles Toyota Team