Acura of Valley Stream

4.2 out of 5 4.2
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 5:30 PM

Acura of Valley Stream Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

10:00 AM - 7:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2016

Acura Of Valley Stream is Committed to YOU - Buy New Acura or Used Cars in Valley Stream, NY.

...


At the foundation, or should we say chassis, of Acura Of Valley Stream is a desire to bring drivers in the greater Valley Stream area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Acura models such as the Acura ILX, TSX, TLX, RDX and MDX, and mint-condition used cars.

"Acura Of Valley Stream is Committed to YOU"

Service

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
85 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    March 24, 2019

    The service department is a joke. I was buying a car from a private party in the New York area. I couldn't look at the car myself so I had the seller... take it to Valley Stream Acura to get the car inspected. The inspection was 130 bucks but I thought, well worth it. They told me that is showed a code for compression issues but when they compression tested it, it was fine. They stated nothing else was wrong with the car. I fly out from Chicago with the intention of driving the car back. When I picked the car up, the hood shocks were shot, the radio didn't work and the cars front suspension was shaky and the steering wheel was pulling to the left really badly. When I got the car back home 3 different shops said I needed lower control arms which cost me 600 bucks. The radio and the hood shocks were easy fixes but it would have been nice to know about the issues. When I called them about the lower control arms they tried to justify their miss. All 3 shops said it was an easy find and that if they didn't find it they didn't even bother inspecting the suspension. They refused to give me a refund. You cant trust this place. Dont bother going there!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    10 people out of 10 found this review helpful. Did you?
  • 1.0 out of 5
    March 24, 2019

    Terrible attitudes and lack of communication! Do yourself a favor and save your self the headache and buy a vehicle somewhere else. Long story short I... spoke to saws rep Anthony (who was very nice). I inquired about an Acura RDX on their website. I spoke with Anthony and he said he car was in the shop getting a seat replaced it had a tear. I’m from out of state and was willing to travel to purchase the car. I offered to put the deposit on it but he said to wait and he would call me as soon it got out of the shop. I called today because I hadn’t heard from him and spoke to Tom. Tom said Anthony wasn’t it but he checked with his used car manager and the car was back. I gave Anthony my credit card number for the deposit. He said he would call me back in about an hour for the buyers order and send me a video of the car. It had been a few hours without hearing from him so I called back. Tom said the car already had a deposit on it. Frustrated I asked to speak to his manager. Mike the used car manager came on the line very dismissive. No empathy he said “it slipped through the cracks”. I told him if that’s how yo do business I wouldn’t spend my money you. While trying to ensure they didn’t charge my card he hung up on me. This is not at all what I expect from an Acura dealership and they should make this right. I will be spreading the word about my experience. I hope the shredded my credit card info.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 8 found this review helpful. Did you?
  • August 31, 2017

    I loved coming in here and finding the car that was perfect for me! It was an amazing experience and to this day it has been my baby! Sunny was very helpful... and made everything easy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 27, 2018

    Do Not Go To Acura of Valley Stream. I sent my Car in for a warranty Repair and they said that it would take several days to repair. They kept my car for... two full weeks. They lent me a loaner car which I barely used and kept garages. when I returned it, they claimed that there was a very minor scratch on the headlight and that the tire rims were scuffed and demanded over two thousand dollars in repairs. They then made a claim against my car insurance company claiming that I caused damage to the car. Do Not Deal with them, You will be Aggravated!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    June 23, 2018

    I have known Mr. Mike Dalal for years. He is very helpful. I always come to him for anything my car needs. In very highly recommend him.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 8, 2018

    I bought a "Certified Pre-Owned" TL from this dealership over a year ago but it was only a title. They neither serviced nor qualified this car properly... before selling it to me. After I bought it, I found numerous things that would have failed the certification process by any reputable dealer's service center. I called, e-mailed and even sent them a certified letter addressing my concerns and no one even acknowledged me. I had to turn to Acura corporate for help. Fortunately, they opened a case and after inspecting my car determined that it had not been properly certified. Long story short, the car needed approximately $900 to get it up to the standard set by Acura to be a CPO vehicle. Acura reimbursed me and made things right but Acura of Valley Stream were crooks. They knew I was right and ignored me hoping I'd go away. That was a mistake.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    12 people out of 12 found this review helpful. Did you?
  • 5.0 out of 5
    January 16, 2018

    I spoke to Sunny several times before making my finally decision. I went to Rally Acura, Paragon Acura and even Island but Acura of Valley Stream made... me feel safe and secure. Sunny and I went back and fourth discussing prices, models and features of the car. Unfortunately my business trip was cut short and I had to travel back to Chicago but I WILL be in touch and I send couple of my friends in New York to visit Acura of Valley Stream and speak with Sunny!! Thank you for your time and effort Sunny Pasha.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    October 19, 2017

    No one was around to help me when I was there. Even though I made multiple phone calls letting them kno what time I would be there so they could prep my... car before I got there. Nothing. Nothing at all was done.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    July 10, 2017

    If you are looking for a new car you HAVE to stop by Acura of Valley Stream. I recently upgraded to the RDX. The service I received was outstanding. I... would recommend you work with Sunny. He got me a great price. Very happy with my new car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2017

    I went to Acura of Valley Stream because my car gave out & i needed one ASAP! I spoke to Sunny who by far was the most trustworthy salesman i ever came... across too. He explained the purchase process as well as, explanations of features to my vehicle. I felt very much comfortable in knowing I'm in good hands! Definitely recommend this dealership to anyone who's in need of a car like myself or needs to build up their credit! Ask for Sunny.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
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