Honda City

Good experience, helpful reps. The showroom needs a revamp

PLEASE READ SO YOU DONT GET SCREWED!! My name's Amberlyn and I have recently bought a car from Honda City Levittown. James, my sales person who infor...med me of everything perfectly and made me love the car, I would reccomend. But this is where everything goes sour!! I went in and met with Jonathan C, who is (was) the finance manager. He seemed great until he started trying to get me to add on a ton of things that I did not want or ask for. My step dad made it very clear I didn't want or need any of it aside for the remote start which I was told was $400 after taxes. I then signed and he sent out the paperwork for my grandmother to co-sign. 3 days later I went back around 5pm because Jonathan C was ignoring my calls and emails, but FedEx said the paperwork got there at 10am. Nothing was done at all. My car still had scratches, my autostart was never put in and Jonathan had added in things that shouldn't have been on there, consisting of a $2400 fee for a mechanic that I fought for weeks to get off and My keyless entry remotes we're dead. I met with Danny and Juan who helped me leave with the car that day which later I would regret. I called Jonathan the next day who informed me he didn't add things on. I asked him 4x what he charged me for the price of the car and to take off the extra fee and he never told me!! All he kept saying was, just keep the mechanic fee because lightbulbs are covered -_- he obviously gets commission and I feel bad if he screwed anyone else with this! This is the last time he answered or returned my call . I was told I could go before work to get my remote start put it because it would take 45minutes. WRONG!! I sat at the mechanic for over 2 hours while people came and went! I also had to pay to replace the batteries in both my key fobs ..... by all means it wasn't expensive, but it's the principle! 3 weeks later when I got my first bill I went back, Jonathan C, I now came to find out was fired ..... so I met with a woman named Marie, who was an absolutely horrid person. We walked in, she did not shake my hand, she did not make eye contact and she honestly didn't give a xxxx basically telling me she did what she could! I went over everything and she basically huffed and puffed. She had me sign a paper stating I didn't want the mechanic and then pushed me out the door. I left and then went back because I realized this is a joke. I expressed how I was not happy with the situation and that she handled 1 matter out of about 8!!! (Jonathan charged me $1000 for the remote start, which is not the agreed on price) I do not have the paperwork agreeing to a price of the auto start and all she could say was "that's the price". so show me where I signed then. After she basically said I'll send u to someone else meaning she is obviously she is there for a paycheck and only the pay check!! Danny, whom I met with again, helped me the best he could and even agreed to send me a check for the batteries I had to pay for. I'm sorry but If I met the woman in charge before I bought the car, I would've never left that place with a car! They should honestly be worshipping James and Danny because if it wasn't for him they would not of had my business! I am still dealing with the situation and I 110% regret getting the car. I would not recommend this dealership. There are to many dealerships to risk going here and possibly being a victim of fraud! Moral of the story, they are not there to help you. They do not care if an employee screws you, they will just fire him and have you pay for his actions. Sincerely, Amberlyn Brennan (BambiiWithBows)

They took me in last minute on a late Friday afternoon and honored a coupon that expired a few days earlier. Could not have asked for a better first ...time experience, thank you Joe. I will be back as my 2017 Honda CRV needs service.