Reviews
Easy and fast. Our salesman was friendly and made our transaction as a simple as possible.
Easy and fast. Our salesman was friendly and made our transaction as a simple as possible.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Enjoyed meeting Mr.Orlando he was very professional. Helped us with our purchase of our new Silverado truck.will be a returning customer for future purchases. And will recommend this dealership .everyone i met at this dealership was very friendly and professional. Everyone was helpful no one left you un attended.
Enjoyed meeting Mr.Orlando he was very professional. Helped us with our purchase of our new Silverado truck.will be a returning customer for future purchases. And will recommend this dealership .everyone i met at this dealership was very friendly and professional. Everyone was helpful no one left you un attended.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I scheduled an oil change (prepaid) and inspection online. I immediately received a call telling me I had to reschedule. After doing so, I broke my left hip and elbow in a sports accident. I was able to a relative to assist with driving from 6/18 to 6/24. However, after explaining my situation, no accomodation was offered. I reached out to Joel by email and then phone to see if he had a suggested alternative and received no response. I'm not sure who else to call. After buying 3 chevys here since 2012 and getting all service done here, I had hoped to see the loyalty returned Customer service involves empathy and that was sorely missing. I'm now scheduled for July 3 and hopefully I will be cleared to drive. 2 stars is generous based on this. I even suggested allowing someone from the dealer pick it up and complete the service. Oh well, a lesson learned.
I scheduled an oil change (prepaid) and inspection online. I immediately received a call telling me I had to reschedule. After doing so, I broke my left hip and elbow in a sports accident. I was able to a relative to assist with driving from 6/18 to 6/24. However, after explaining my situation, no accomodation was offered. I reached out to Joel by email and then phone to see if he had a suggested alternative and received no response. I'm not sure who else to call. After buying 3 chevys here since 2012 and getting all service done here, I had hoped to see the loyalty returned Customer service involves empathy and that was sorely missing. I'm now scheduled for July 3 and hopefully I will be cleared to drive. 2 stars is generous based on this. I even suggested allowing someone from the dealer pick it up and complete the service. Oh well, a lesson learned.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
To be fair, I am adding an update. I did get a VM on 6/19 in the afternoon from Kevin, the service manager. Joel had asked him to call me after getting my email. I did not know he was calling and did not get VM notification. I don't know how to edit the review. I called and left him a message. I appreciate the message but I was clear with the schedulers when I called about my situation and it could have been handled at that time without any more effort on my part. I did send a follow up to Lou in Finance on 6/24 as I will be getting oil changes ahead of the normal schedule because my driving will be limited. I paid for the 5 year plan and will still use it and do not expect questions when I do. I ended up getting the inspection at a place I am not comfortable with. I hope to now look forward to continuing to work with DeNooyer.
Scott Fyvie was an amazing sales person, he listened to all of my needs and went above and beyond. Nick DeNooyer did such a great job making sure I got approved and did everything in his power to make sure I could do business with DeNooyer
Scott Fyvie was an amazing sales person, he listened to all of my needs and went above and beyond. Nick DeNooyer did such a great job making sure I got approved and did everything in his power to make sure I could do business with DeNooyer
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Easy going no pressure sales treated us like family highly recommend you stop in for a visit
Easy going no pressure sales treated us like family highly recommend you stop in for a visit
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great to deal with quick and easy go through everything and make it easy to understand would recommend to anyone
Great to deal with quick and easy go through everything and make it easy to understand would recommend to anyone
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Have bought to new trucks from them and went in one day ahead of time for oil change without realizing it.They were very unacommadating to get me in.Was told to comeback next day drove a ways to get there.
Have bought to new trucks from them and went in one day ahead of time for oil change without realizing it.They were very unacommadating to get me in.Was told to comeback next day drove a ways to get there.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your feedback, John. We're sorry to hear about your experience and will work on improving our service for future visits. Please contact our Service Drive Manager, Kevin Symonds, directly at (518) 703-8851 or [email protected] so we can discuss this further and work toward a resolution. Thank you for bringing this to our attention.
My experience at DeNooyer was out of this world. first time at this dealership and it won’t be the last. Super friendly and professional.
My experience at DeNooyer was out of this world. first time at this dealership and it won’t be the last. Super friendly and professional.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Fast and efficient, everyone there was super friendly. The process was smooth and painless. Will be doing business here again
Fast and efficient, everyone there was super friendly. The process was smooth and painless. Will be doing business here again
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The dealership was clean and friendly. They work in a timely manner. The sales rep was very knowledgeable and answered all my questions and concerns.
The dealership was clean and friendly. They work in a timely manner. The sales rep was very knowledgeable and answered all my questions and concerns.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day.