Reviews
The service was great and done in a timely manner.
The service was great and done in a timely manner. I will be taking all my vehicles here
The service was great and done in a timely manner.
The service was great and done in a timely manner. I will be taking all my vehicles here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That’s awesome to hear! We’re glad everything went smoothly and truly appreciate your trust in bringing all your vehicles to us. Looking forward to seeing you again!
Everyone was super friendly and helpful.
Everyone was super friendly and helpful. We had an accident on the premise and the car was disabled. The Ford shop fixed the car such that it was road ready at no charge. Very appreciative for all the help from everyone. Also, had very good experience with sales personnel in the purchase of a truck.
Everyone was super friendly and helpful.
Everyone was super friendly and helpful. We had an accident on the premise and the car was disabled. The Ford shop fixed the car such that it was road ready at no charge. Very appreciative for all the help from everyone. Also, had very good experience with sales personnel in the purchase of a truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad our team was able to help get you back on the road and that your sales experience was just as positive. We appreciate your kind words and are grateful you chose to work with us—it means a lot!
Great buying experience.
Great buying experience.and would purchase from these gentlemen and from this dealership again in the future.
Great buying experience.
Great buying experience.and would purchase from these gentlemen and from this dealership again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad to hear you had a great buying experience and would choose to work with us again! That means a lot, and we look forward to helping you in the future whenever you’re ready.
Was not able to fix my Problem and wanted to charge and
Was not able to fix my Problem and wanted to charge and outrageous amount to diagnose but still couldn’t tell me what was wrong
Was not able to fix my Problem and wanted to charge and
Was not able to fix my Problem and wanted to charge and outrageous amount to diagnose but still couldn’t tell me what was wrong
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we’d like to learn more so we can address your concerns. Please reach out to us directly so we can work to make things right.
Great experience thanks to all.
Great experience thanks to all. Will highly recommend Walt Massey service to friends and family
Great experience thanks to all.
Great experience thanks to all. Will highly recommend Walt Massey service to friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you had a great experience and appreciate your recommendation. Thanks for trusting us with your vehicle—we look forward to seeing you again!
Overcharged for checking out and quote was over twice
Overcharged for checking out and quote was over twice what other places charge. My tailgate didn't work when I got it back.
Overcharged for checking out and quote was over twice
Overcharged for checking out and quote was over twice what other places charge. My tailgate didn't work when I got it back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience and appreciate you sharing your concerns. Our goal is to provide fair, quality service, and we’d like the opportunity to review your visit and address the issues with your tailgate. Please reach out to us directly so we can work to make this right.
Ms Erica Gary went above and beyond to get me taken care
Ms Erica Gary went above and beyond to get me taken care of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area
Ms Erica Gary went above and beyond to get me taken care
Ms Erica Gary went above and beyond to get me taken care of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad Erica provided outstanding service and made sure you were taken care of—she truly goes the extra mile. We appreciate your feedback about the shop and understand how important timely service is. Your input helps us improve, and we’ll be sure to take it into consideration.
They keep me informed very friendly 😊 very personable
They keep me informed very friendly 😊 very personable and I appreciate the explanation of the service
They keep me informed very friendly 😊 very personable
They keep me informed very friendly 😊 very personable and I appreciate the explanation of the service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear you felt informed and well taken care of during your visit. Our team works hard to make sure everything is clear and comfortable for our customers. Thanks for choosing us!
Customer service was VERY professional , courteous, and
Customer service was VERY professional , courteous, and friendly. We felt very comfortable there. We will be happy to recommend them.
Customer service was VERY professional , courteous, and
Customer service was VERY professional , courteous, and friendly. We felt very comfortable there. We will be happy to recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear you felt comfortable and well taken care of during your visit. Thank you for your kind words and for recommending us—it means a lot!
They did a good job servicing my truck.
They did a good job servicing my truck. I will use them again and again.
They did a good job servicing my truck.
They did a good job servicing my truck. I will use them again and again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear your truck was well taken care of! Thanks for the trust—you can count on us anytime.