Reviews
Request for Resolution – Service Experience and Concerns
Request for Resolution – Service Experience and Concerns Regarding Warranty and Communication *Read Yelp reviews* Dear Mr. Newton Lim, I hope this message finds you well. I’m reaching out in the hopes of resolving an unfortunate experience I’ve had with your dealership’s service department. I believe in giving you the opportunity to correct issues before escalating further with my close contacts at Hyundai corporate and beyond. I’m confident that you would want to be made aware of what has transpired. I recently brought my 2023 Hyundai Tucson—still under warranty—to your dealership for AC issues and other concerns. Unfortunately, the experience left me with unresolved problems and concerns that need your personal attention. 1. Concern Over Violation of California Privacy Law Your service representative, Brandon, recorded our phone conversation without informing me or receiving my consent. As you may know, California is a two-party consent state (California Penal Code § 632), and recording a confidential conversation without consent from all parties is prohibited. When I asked his manager, Mr. Tim Bright, about this, he said Brandon had obtained my consent, which is simply not accurate. I asked to review the recording if that were the case, but my request was denied. If you believe this was a misunderstanding, please clarify and resolve this appropriately. 2. Unresolved Warranty Repairs I’ve brought the vehicle in for service, but the AC issue—despite being covered under warranty—remains unrepaired. I was not informed in advance that no repairs had been made when I was called to pick up the car. Instead, I only discovered after returning home that none of the issues had been addressed, even though I had made them clear at drop-off. To accommodate the service visits, I incurred expenses for rental cars and Uber rides, thinking the problem would be resolved during that time. Unfortunately, the issue remains unresolved, and I am still without a working AC, which is particularly concerning with a baby in the car during the summer heat. 3. Refusal to Accept the Vehicle for Future Service Mr. Bright informed me that I would not be allowed to bring the vehicle back to your dealership, despite it being covered under Hyundai’s warranty. This came as a surprise, and I’m not sure it aligns with the spirit of Hyundai’s customer care or warranty policy. I’d like to believe your dealership would continue to support a customer under warranty and that this can be revisited. 4. Communication Gaps During Diagnosis Had a technician contacted me directly during the service appointment, I could have clarified the symptoms of the AC issue more precisely. Instead, I was told that if the issue couldn’t be quickly identified, the car would be returned the next day without resolution. I completely understand scheduling limitations, but I was hoping for a bit more collaboration to get the issue fully diagnosed. Additionally, I left voicemails for Brandon—both before and after the visit—and unfortunately, none of them were returned. This made the situation more difficult to navigate and contributed to the breakdown in communication. 5. Difficulty in Escalating and Obtaining Ownership Contact When I asked for your contact information in order to escalate my concerns respectfully, the request was declined. That’s why I’m reaching out now in this format—hoping to give you the opportunity to be aware of what happened and step in directly. What I’m Hoping For: Bring my vehicle back for proper diagnosis and repair of the AC issue. Reimbursement of rental and Uber expenses related to this ongoing problem. Clarification and, if necessary, resolution of the call recording matter. Reassurance that I can continue receiving warranty service through your dealership.
Request for Resolution – Service Experience and Concerns
Request for Resolution – Service Experience and Concerns Regarding Warranty and Communication *Read Yelp reviews* Dear Mr. Newton Lim, I hope this message finds you well. I’m reaching out in the hopes of resolving an unfortunate experience I’ve had with your dealership’s service department. I believe in giving you the opportunity to correct issues before escalating further with my close contacts at Hyundai corporate and beyond. I’m confident that you would want to be made aware of what has transpired. I recently brought my 2023 Hyundai Tucson—still under warranty—to your dealership for AC issues and other concerns. Unfortunately, the experience left me with unresolved problems and concerns that need your personal attention. 1. Concern Over Violation of California Privacy Law Your service representative, Brandon, recorded our phone conversation without informing me or receiving my consent. As you may know, California is a two-party consent state (California Penal Code § 632), and recording a confidential conversation without consent from all parties is prohibited. When I asked his manager, Mr. Tim Bright, about this, he said Brandon had obtained my consent, which is simply not accurate. I asked to review the recording if that were the case, but my request was denied. If you believe this was a misunderstanding, please clarify and resolve this appropriately. 2. Unresolved Warranty Repairs I’ve brought the vehicle in for service, but the AC issue—despite being covered under warranty—remains unrepaired. I was not informed in advance that no repairs had been made when I was called to pick up the car. Instead, I only discovered after returning home that none of the issues had been addressed, even though I had made them clear at drop-off. To accommodate the service visits, I incurred expenses for rental cars and Uber rides, thinking the problem would be resolved during that time. Unfortunately, the issue remains unresolved, and I am still without a working AC, which is particularly concerning with a baby in the car during the summer heat. 3. Refusal to Accept the Vehicle for Future Service Mr. Bright informed me that I would not be allowed to bring the vehicle back to your dealership, despite it being covered under Hyundai’s warranty. This came as a surprise, and I’m not sure it aligns with the spirit of Hyundai’s customer care or warranty policy. I’d like to believe your dealership would continue to support a customer under warranty and that this can be revisited. 4. Communication Gaps During Diagnosis Had a technician contacted me directly during the service appointment, I could have clarified the symptoms of the AC issue more precisely. Instead, I was told that if the issue couldn’t be quickly identified, the car would be returned the next day without resolution. I completely understand scheduling limitations, but I was hoping for a bit more collaboration to get the issue fully diagnosed. Additionally, I left voicemails for Brandon—both before and after the visit—and unfortunately, none of them were returned. This made the situation more difficult to navigate and contributed to the breakdown in communication. 5. Difficulty in Escalating and Obtaining Ownership Contact When I asked for your contact information in order to escalate my concerns respectfully, the request was declined. That’s why I’m reaching out now in this format—hoping to give you the opportunity to be aware of what happened and step in directly. What I’m Hoping For: Bring my vehicle back for proper diagnosis and repair of the AC issue. Reimbursement of rental and Uber expenses related to this ongoing problem. Clarification and, if necessary, resolution of the call recording matter. Reassurance that I can continue receiving warranty service through your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We take your feedback seriously and would like to address your concerns. You are correct that your vehicle is still under warranty, however, we were not able to replicate your concerns which makes it extremely difficult to make a diagnosis. The reason we were forced to make the decision to no longer service your vehicle was due to how you proceeded to interact with our staff including but not limited to name calling our technician. We have addressed the lapse in communication with your advisor and utilize your feedback as a training tool. Communication is key and we understand your frustration in that regard. We do all we can as a Hyundai Certified Service Center to ensure your vehicle is in working order, however, in situations where we can’t replicate the reported issue there is not much we are able to do until then. We hope you can understand where we are coming from.
I would also like to formally note that both Brandon and Tim Bright displayed conduct that I experienced as condescending and dismissive when I raised legitimate concerns regarding my vehicle. Upon further review of public customer feedback on platforms such as Yelp, Google, and DealerRater, I have found that my experience is not isolated. Multiple reviews consistently describe similar treatment—particularly toward women and older adults. These recurring reports suggest a troubling pattern of disrespectful and potentially discriminatory behavior by staff at this dealership, which I believe warrants further investigation.
Dear Mr. Newton Lim (owner of Hyundai Laguna Niguel), Your response is both disappointing and legally problematic. First, I brought my vehicle in for a legitimate concern that is covered under the Hyundai manufacturer’s warranty. Your inability to replicate the issue does not relieve your responsibility. Intermittent issues are a known and documented aspect of diagnostics, and as a Hyundai Certified Service Center, you are obligated to investigate further or escalate the concern—not dismiss it. Second, I strongly reject your false and defamatory claim that I engaged in “name calling” or inappropriate behavior toward your technician. If this accusation is based on any recorded phone call, I want to make it explicitly clear: at no point was I asked for or gave consent to be recorded. As you are aware—or should be aware—California is a two-party consent state. Recording a confidential communication without my knowledge or consent is a direct violation of California Penal Code § 632. If any such recordings exist, this constitutes a serious legal breach, and I reserve the right to pursue this further. Third, I request that you provide in writing your dealership’s refusal to service my vehicle, including your rationale. Your decision to deny service on a vehicle still under warranty, without any prior warning, formal documentation, or due process, may constitute a breach of the Magnuson-Moss Warranty Act and violate California consumer protection laws. Your internal “communication lapse” does not justify placing blame on the customer or denying service. Your conduct, including false accusations, failure to communicate professionally, potential illegal recordings, and refusal of warranty service, reflects a serious breakdown in both ethics and legal compliance. This situation is no longer just about a vehicle—it is about accountability and consumer rights. As such, I am formally documenting this matter and escalating it to: • Hyundai Corporate • Better Business Bureau • California Bureau of Automotive Repair • California Attorney General’s Consumer Protection Division Additionally, I am reviewing legal options regarding potential claims for defamation, breach of warranty, consumer rights violations, and unlawful recording. I expect the following immediately: 1. A written retraction of your false claims regarding my behavior. 2. Written confirmation of your refusal to service my vehicle, including your official justification. 3. A statement confirming whether any recordings were made, and if so, why consent was never obtained in compliance with California law. This matter will not be ignored, and I expect a timely, professional, and legally appropriate response.
I’m writing to express my deep frustration and utter
I’m writing to express my deep frustration and utter disappointment with the way I was treated yesterday at Hyundai of Laguna Niguel while visiting from the Coachella Valley. After spending over two hours trying to charge my Ioniq 6 at multiple Electrify America stations—across various locations and at least seven chargers—I discovered the problem was with my vehicle’s charging port. In urgent need of assistance, I went to Hyundai of Laguna Niguel expecting some level of support. Instead, I was met with indifference, dismissiveness, and outright hostility. The service advisor showed no empathy whatsoever. He told me to “go find a Level 1 or 2 charger,” despite my explaining that I was from out of town and that was not a realistic option. He claimed the dealership had no chargers onsite and refused to offer any help, beyond a rude and combative attitude. When I turned to the sales department, they made an effort and directed me back to service, assuring me the manager would assist. That turned out to be false. The manager not only refused to help, but berated me, accused me of being rude, and doubled down that there was nothing they could do—despite a Level 3 charger being visible in the front lot, contradicting what I’d been told. I then drove to Hyundai of Irvine, where I was treated with the professionalism and care I should have received from the start. They immediately diagnosed the issue, confirmed the charging port wasn’t engaging, provided a loaner, and had me back on the road within an hour—without attitude, blame, or excuses. They even fully charged my car and kept me informed every step of the way. Hyundai of Laguna Niguel should be ashamed of how they treat people. Their behavior was unprofessional, dismissive, and deeply unacceptable. They offered no solutions, no basic courtesy, and no integrity. At this point, I am not seeking any reply or explanation from Hyundai of Laguna Niguel’s management. It’s too late for that.
I’m writing to express my deep frustration and utter
I’m writing to express my deep frustration and utter disappointment with the way I was treated yesterday at Hyundai of Laguna Niguel while visiting from the Coachella Valley. After spending over two hours trying to charge my Ioniq 6 at multiple Electrify America stations—across various locations and at least seven chargers—I discovered the problem was with my vehicle’s charging port. In urgent need of assistance, I went to Hyundai of Laguna Niguel expecting some level of support. Instead, I was met with indifference, dismissiveness, and outright hostility. The service advisor showed no empathy whatsoever. He told me to “go find a Level 1 or 2 charger,” despite my explaining that I was from out of town and that was not a realistic option. He claimed the dealership had no chargers onsite and refused to offer any help, beyond a rude and combative attitude. When I turned to the sales department, they made an effort and directed me back to service, assuring me the manager would assist. That turned out to be false. The manager not only refused to help, but berated me, accused me of being rude, and doubled down that there was nothing they could do—despite a Level 3 charger being visible in the front lot, contradicting what I’d been told. I then drove to Hyundai of Irvine, where I was treated with the professionalism and care I should have received from the start. They immediately diagnosed the issue, confirmed the charging port wasn’t engaging, provided a loaner, and had me back on the road within an hour—without attitude, blame, or excuses. They even fully charged my car and kept me informed every step of the way. Hyundai of Laguna Niguel should be ashamed of how they treat people. Their behavior was unprofessional, dismissive, and deeply unacceptable. They offered no solutions, no basic courtesy, and no integrity. At this point, I am not seeking any reply or explanation from Hyundai of Laguna Niguel’s management. It’s too late for that.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We understand having issues with a vehicle can be extremely frustrating, however, it's not fair to say we did not offer you support. The advisor you spoke with did offer to have your vehicle assessed for not charging properly. Unfortunately, loaner vehicles are reserved by appointment and we did not have any available when you had walked in. In regards to the level 3 charger out front of sales, that was being utilized by a customer purchasing a vehicle and was unavailable for use at that time. We are glad to hear your vehicle has since been repaired.
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To be honest—if your team had genuinely offered to help me, I wouldn’t have felt the need to go to another dealership. While I wasn’t fully stranded yet, the potential of being stranded was very real if I couldn’t get my car charged. I came in urgently seeking support, and what I received instead was indifference, misinformation, and no meaningful effort to assist. To be clear: I wasn’t asking for you to charge my vehicle—I was asking if you could help diagnose the issue with my charging port or offer a path to get it fixed. That basic request was met with a dismissive attitude and no solutions. I was never told a diagnostic could be performed. I was told there were no chargers on-site—which was clearly not true, as a Level 3 charger was visible right in front of the sales office. No one offered to use it to test the port, check the system, or provide any hands-on support. When I was told there were no loaners, I wasn’t given a single alternative—not even an offer to help arrange a rental through a local agency like Enterprise or Avis. I was simply turned away and left to deal with the situation on my own. That’s not customer service—it’s a failure to show even basic care or responsibility. The other dealer I went to, despite also being busy and having their charger in use, moved vehicles to check mine right away. In less than a minute, they diagnosed the issue with the port and got me back on track. They understood the urgency and able fix the problem.
Worst customer service EVER.
Worst customer service EVER. I am kind blown away how they treat people. They do not value their customers. Listen to the negative reviews especially when it comes to Tim Bright.
Worst customer service EVER.
Worst customer service EVER. I am kind blown away how they treat people. They do not value their customers. Listen to the negative reviews especially when it comes to Tim Bright.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Steve Pacheco and Daniel Martinez have not worked for Laguna Niguel Hyundai in quite some time. We are unable to gather visit information based on your username, however, please do not hesitate to reach out to us by phone at (949) 485-3750 if there is anything we can do to rectify any remaining issues.
Worst Service Department.
Worst Service Department. They treat seniors and women horribly. Don't use them. Try another
Worst Service Department.
Worst Service Department. They treat seniors and women horribly. Don't use them. Try another
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My teenage son brought his car in because it was revving
My teenage son brought his car in because it was revving while switching gears. They said the problem is a crankshaft sensor issue. Cost to repair: about $800. After this is done, a tech calls him saying that now the car doesn't start because the batter is cleaning and needs a new battery cable for $400. Ok... It's weird since the car never had issues starting, but he trusts them. After both items are completed, the tech calls and says the car issue isn't fixed at all, and actually, it's a transmission issue! Cost to fix: about $4000. This is pure insanity! They completely misdiagnosed the actual issue, started throwing parts at the car, and kept wanting to "fix" something else that actually didn't fix anything. After talking to James Contreras who was the "service advisor" (who literally hung up on me as I was speaking) and the "manager" Timothy Bright (who didn't even apologize for his team's behavior and has the customer service skills of a rock), we got nowhere. There are several complaints against this location on the BBB website, and I understand why. We are filling a complaint as well for deceptive business practices and with Hyundai corporate.
My teenage son brought his car in because it was revving
My teenage son brought his car in because it was revving while switching gears. They said the problem is a crankshaft sensor issue. Cost to repair: about $800. After this is done, a tech calls him saying that now the car doesn't start because the batter is cleaning and needs a new battery cable for $400. Ok... It's weird since the car never had issues starting, but he trusts them. After both items are completed, the tech calls and says the car issue isn't fixed at all, and actually, it's a transmission issue! Cost to fix: about $4000. This is pure insanity! They completely misdiagnosed the actual issue, started throwing parts at the car, and kept wanting to "fix" something else that actually didn't fix anything. After talking to James Contreras who was the "service advisor" (who literally hung up on me as I was speaking) and the "manager" Timothy Bright (who didn't even apologize for his team's behavior and has the customer service skills of a rock), we got nowhere. There are several complaints against this location on the BBB website, and I understand why. We are filling a complaint as well for deceptive business practices and with Hyundai corporate.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We understand having issues with a vehicle can be frustrating and we do our best to make the process as seamless as possible for our customers. Unfortunately, with 160,000 miles on your son’s vehicle, requiring maintenance and replacement parts does become more common. We did keep your son up to date throughout the entire process to ensure he was informed on the issues found and provided approval before work was done. We take your customer service feedback seriously as we pride ourselves on providing five-star service. Upon reviewing your phone call with James, we did hear him respectfully addressing your concerns and did not hear him hang up the phone call prior to the conversation ending. Again, we truly do understand accruing vehicle repair costs can be challenging; however, we strive to provide professional Hyundai Certified Service at a fair price.
The absolute worst Service department I have ever seen.
The absolute worst Service department I have ever seen. - If anyone is looking to easily steal a vehicle, wait outside this Service department where they leave unlocked vehicles with the keys inside and no oversight -Jim has no business in any client facing role anywhere -Communication between Parts and Service is a joke -Communication between Service and Customers is nonexistent -Will not buy or lease another Hyundai from this location ever again -Do not buy or get service here, you'll regret it -Management aware and not interested in fixing
The absolute worst Service department I have ever seen.
The absolute worst Service department I have ever seen. - If anyone is looking to easily steal a vehicle, wait outside this Service department where they leave unlocked vehicles with the keys inside and no oversight -Jim has no business in any client facing role anywhere -Communication between Parts and Service is a joke -Communication between Service and Customers is nonexistent -Will not buy or lease another Hyundai from this location ever again -Do not buy or get service here, you'll regret it -Management aware and not interested in fixing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We can assure you we have multiple lot attendants in the service bay at all times monitoring vehicles and greeting customers. We do apologize that the incorrect part was ordered and are very sorry for the frustration this has caused. Once we identified the problem with the part, we acted as quickly as possible to rectify this for you.
I can assure you this is bold faced lie. The defective part issue is still not rectified. We are still driving a car with a defective part. I called in this week for an update and no one in Parts or Service could find the supposed already delivered additional part to suplement the first incomplete part, after Parts and Service did not bother to check the originally delivered part for correctness and completeness and allowed me to waste 1.5hrs coming to the dealership for no reason while the part sat there for a week meanwhile sending a POST CARD to schedule the meaningless appointment to come in immediately otherwise threatening the part was getting returned. Get your act together. Why don't Service and Parts talk to each other? Why does a customer talk to four people when they call in to still not get an answer? I still have not received a call back verifying receipt of the correct parts. Does that sound like rectifying anything as quick as possible? Pull the lot video and post it here of the "multiple lot attendants". I walked up to my unlocked car with no one around and the keys sitting in the cup holder. Another bold face lie. For anyone looking to go over the heads of this uninterested dealership, contact Michael Poirier, VP of Aftersales and Customer Experience, Hyundai Motor America, at mpoirier@hmausa.com and share how bad your experience has been at Hyundai Laguna Niguel. Finally, Jim is terrible. Thank you.
Update: After speaking with Tim Bright, Service Department Manager, and GM, Garland Latta, this situation has been resolved to our satisfaction. We're grateful to both for their attention to this matter, quick resolution, and commitment to future improvements.
I checked the inventory online and narrowed it down to
I checked the inventory online and narrowed it down to two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance person had me fill out everything online and sign 80% of the documents. I live an hour from the dealership and Garland had a very nice lady deliver the car to my home and pick up the trade. I usually find the car buying process to be a pain in the ...... but Garland made it painless.
I checked the inventory online and narrowed it down to
I checked the inventory online and narrowed it down to two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance person had me fill out everything online and sign 80% of the documents. I live an hour from the dealership and Garland had a very nice lady deliver the car to my home and pick up the trade. I usually find the car buying process to be a pain in the ...... but Garland made it painless.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Do not do any business with Mike!
Do not do any business with Mike!! Spoke with Mike, he told me they have the exact car I want at their sister location. I was ready to buy and pick it up same day. He told me I need to fill out credit application in order for him to bring the car. I did the application as instructed, then received a call from a different guy Aaron, who I didn’t know at the time, ran my credit and asked what car I’m interested in because he knows nothing about it, and neither does the manager, because Mike never did anything about it yet. Frustrated, I directly spoke with the manager Carl, who seemed helpful and told me I need to reply to his email of car proposal and and he will go get the car. Few minutes later I received a call from Mike telling me the car I wanted is actually sold and without apologizing he ignored the whole issue and moved on to try to sell me a totally, completely, different car! I was furious!! How are you going to run my credit and not even have the car???This place is unprofessional and unorganized to say the least!! Mike was horrible! Horrible with communication, and lacks basic social skills. I tried to get a hold of the manager Carl who never returned my calls or email. He knew they screwed up, but never owned up to their mistakes. I ended up going directly to the sister location, and bought the exact car, Laguna claimed was “already sold.” DO NOT do any business with them!!
Do not do any business with Mike!
Do not do any business with Mike!! Spoke with Mike, he told me they have the exact car I want at their sister location. I was ready to buy and pick it up same day. He told me I need to fill out credit application in order for him to bring the car. I did the application as instructed, then received a call from a different guy Aaron, who I didn’t know at the time, ran my credit and asked what car I’m interested in because he knows nothing about it, and neither does the manager, because Mike never did anything about it yet. Frustrated, I directly spoke with the manager Carl, who seemed helpful and told me I need to reply to his email of car proposal and and he will go get the car. Few minutes later I received a call from Mike telling me the car I wanted is actually sold and without apologizing he ignored the whole issue and moved on to try to sell me a totally, completely, different car! I was furious!! How are you going to run my credit and not even have the car???This place is unprofessional and unorganized to say the least!! Mike was horrible! Horrible with communication, and lacks basic social skills. I tried to get a hold of the manager Carl who never returned my calls or email. He knew they screwed up, but never owned up to their mistakes. I ended up going directly to the sister location, and bought the exact car, Laguna claimed was “already sold.” DO NOT do any business with them!!
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Leased a 2023 Ioniq 5.
Leased a 2023 Ioniq 5. Price was negotiated online before I stepped in the dealership lot. Entire process was quick. Dealt with Arash (Internet Sales Manager and Gordon (Finance Manager). Both couldn't be more courteous and professional regarding the transaction. Will want to work both again.
Leased a 2023 Ioniq 5.
Leased a 2023 Ioniq 5. Price was negotiated online before I stepped in the dealership lot. Entire process was quick. Dealt with Arash (Internet Sales Manager and Gordon (Finance Manager). Both couldn't be more courteous and professional regarding the transaction. Will want to work both again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience working with Mike Nam on
I had a great experience working with Mike Nam on purchasing my new Ioniq 5 SEL AWD. He is very easy to work with, no xx or any funny business just stright to the point with no surprises, exactly how a dealer should operate. I've visited 3 other dealerships(Fontana, Russel Westbrook Anaheim, Glendale and had terrible experiences at all three with bait and switch tactics, and rude customer service. If it wasn't for Mike Nam and this dealer I was planning to purchase a different EV vehicle so glad I found this place. This is my 7th Hyundai/Kia vehicle in the past 10yrs and I will definitely be recommending and purchasing more in the future from this dealership. Thank you Mike Nam.
I had a great experience working with Mike Nam on
I had a great experience working with Mike Nam on purchasing my new Ioniq 5 SEL AWD. He is very easy to work with, no xx or any funny business just stright to the point with no surprises, exactly how a dealer should operate. I've visited 3 other dealerships(Fontana, Russel Westbrook Anaheim, Glendale and had terrible experiences at all three with bait and switch tactics, and rude customer service. If it wasn't for Mike Nam and this dealer I was planning to purchase a different EV vehicle so glad I found this place. This is my 7th Hyundai/Kia vehicle in the past 10yrs and I will definitely be recommending and purchasing more in the future from this dealership. Thank you Mike Nam.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car