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Pure Honda Ferndale

(256 reviews)
Visit Pure Honda Ferndale
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
New (248) 629-1004 (248) 629-1004
Used (248) 629-1012 (248) 629-1012
Service (248) 284-4458 (248) 284-4458

Reviews

(256 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pure Honda Ferndale from DealerRater.

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Altho, I didn’t purchase a vehicle from PURE HONDA, I’m

Altho, I didn’t purchase a vehicle from PURE HONDA, I’m writing this review to recommend contacting/working w/ Eric. He went above and beyond w/ trying to find the right vehicle for me. Ty Eric!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Lori, Thank you for taking the time to recommend us! We are here to help if you ever need something in the future!! -Your friends at Pure Honda Ferndale

I recently had the pleasure of purchasing a car at Pure

I recently had the pleasure of purchasing a car at Pure Honda and I can't say enough good things about Carleton, our salesman. From the moment I walked in, Carleton made himself available and stood out as an exceptional professional. What truly set Carleton apart was his willingness to go the extra mile. He stayed late to ensure that we could finalize the deal, demonstrating an admirable commitment to customer satisfaction. He never rushed me and took the time to answer all 1000 of my questions thoroughly, making sure I felt comfortable and informed every step of the way. Thanks to Carleton, I drove away in a car that I absolutely love, and the entire experience was stress-free and pleasant. If you're in the market for a new car, find Carleton! His exceptional service and commitment to his customers truly make him stand out. Thank you, Carleton, for all your hard work and for making my first car-buying experience such a positive one!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kelsey, we are so pleased you enjoyed your visit to Pure Honda Ferndale! Thank you for taking the time to let us know how we did! -Your friends at Pure Honda Ferndale

Adam@purehonda was fantastic.

Adam@purehonda was fantastic. Our purchase was easy and enjoyable. I highly recommend Pure Honda in Ferndale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Harry, thank you for your kind words and this wonderful review! -Your friends at Pure Honda Ferndale

I was specifically looking for a Honda CR-V, Erik

I was specifically looking for a Honda CR-V, Erik Thompson and Chris Chapman helped me out, and had me in and out with the exact car I was looking for and it was hands down a great deal. I will be recommending them to anyone looking for a car, and would strongly recommend commend Pure Honda for anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael, Thank you again for taking the time to let us know how we did. We hope you have a great day! -Your friends at Pure Honda Ferndale

Adam Hesen at Pure Honda exceeded mine and my boyfriends

Adam Hesen at Pure Honda exceeded mine and my boyfriends expectations on selling him a car, making sure to go over everything with him. Would recommend buying a car from him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Alicia, we are so pleased you enjoyed your visit to Pure Honda Ferndale! Thank you for taking the time to leave us this great review! -Your friends at Pure Honda Ferndale

Adam at Pure Honda Ferndsle was great!

Adam at Pure Honda Ferndsle was great!!! Got a great deal on a 2021 CRV EXL with 10500 miles!😀

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Carol , we are so pleased you enjoyed your visit to our dealership! Thank you for taking the time to let us know how we did!! -Your friends at Pure Honda Ferndale

Adam was great and worked with me to get everything I

Adam was great and worked with me to get everything I wanted. It was a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jo, thank you for taking the time to leave a review for us at Pure Honda Ferndale. We're happy we could meet your expectations! -Your friends at Pure Honda Ferndale!

Excellent salesmanship and outstanding products.

Excellent salesmanship and outstanding products. I will be a returning customer. I will recommend this dealership in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lynn, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for taking the time to let us know how we did! -Your friends at Pure Honda Ferndale!

I have a 2024 Honda civic sport hatchback.

I have a 2024 Honda civic sport hatchback. It only has 4k miles on it. It already has a coolant leak and an oil leak. They call me today after claiming they did the hundred some point inspection claiming “everything checked out perfectly on my car” yet I have pictures of the coolant and oil leak. My wife calls them then they claim they didn’t even drive it for the turbine whistle noise that happens at a slow creep after a stop. Then they claim they did and also didn’t look under the hood where the leaks are 100% in your face. Now I’m worried they’ll mess it up worse now that they claim they are having a second look but now finishing the first look and they called me by mistake saying my car was ready and perfectly in shape. Then the guy gets an attitude on the phone with me because he starts talking about respect but has been lying to me the whole time. Worst experience ever. I wouldn’t buy, lease, or have work done on your car here. Seriously I put the pictures on google review and would do it here if it let me. It’s leaking coolant and oil!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The experience was pleasant from start to finish with

The experience was pleasant from start to finish with Carleton! The process was smooth and thorough. Carleton was enthusiastic about the car he was showing. He showed interest in making a deal by following up with another availability which resulted in us ultimately leasing a new model different than what we originally came in to inquire about. Questions were answered in a timely manner as well. Overall, I am satisfied with the experience of leading the Honda Civic!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi! Thank you for taking the time to leave a review for us at Pure Honda Ferndale. We're happy we could meet your expectations! If you have a moment, please reach out to our General Manager- Sheldon Taylor so we can learn more about what we could do in the future to earn a full 5 stars!! -Your Friends at Pure Honda Ferndale