Reviews
This is my second Lexus.
This is my second Lexus. Fifty per cent of my decision to buy another Lexus was the service and the service personnel! I have always been treated “ like family” and always received outstanding service on my vehicle! When the service was over 2 hours , I have always been given a loaner. Now you even get to see a video of what is being done to your car while you wait. FIVE stars all the way!!!! A grateful Lexus owner! Pat Prentiss
This is my second Lexus.
This is my second Lexus. Fifty per cent of my decision to buy another Lexus was the service and the service personnel! I have always been treated “ like family” and always received outstanding service on my vehicle! When the service was over 2 hours , I have always been given a loaner. Now you even get to see a video of what is being done to your car while you wait. FIVE stars all the way!!!! A grateful Lexus owner! Pat Prentiss
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Service was prompt and efficient.
Service was prompt and efficient. I was informed of the progress via text messages and pictures.
Service was prompt and efficient.
Service was prompt and efficient. I was informed of the progress via text messages and pictures.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Everyone in the service department was great!
Everyone in the service department was great!!! They were very friendly. I didn't have to wait long service. Thats a huge plus. Darrell was very informative and wasn't pushy at all. Thank you for my wonderful experience
Everyone in the service department was great!
Everyone in the service department was great!!! They were very friendly. I didn't have to wait long service. Thats a huge plus. Darrell was very informative and wasn't pushy at all. Thank you for my wonderful experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Excellent service for my Lexus.
Excellent service for my Lexus. They sent me a video of everything going on with my truck, got it inspected, tires mounted and rotated, flawless, and even washed and vacuumed it.
Excellent service for my Lexus.
Excellent service for my Lexus. They sent me a video of everything going on with my truck, got it inspected, tires mounted and rotated, flawless, and even washed and vacuumed it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Lexus Newport News to be a positive one. Please don't hesitate to reach out if you need anything else.
Service department young man named Darrell was a good rep
Service department young man named Darrell was a good rep for the Lexus dealer service department. Good job.
Service department young man named Darrell was a good rep
Service department young man named Darrell was a good rep for the Lexus dealer service department. Good job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Lexus Newport News!
Latoya was great she always effectively addresses m
Latoya was great she always effectively addresses m concerns regarding my vehicle she provides great customer service
Latoya was great she always effectively addresses m
Latoya was great she always effectively addresses m concerns regarding my vehicle she provides great customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
I’m very impressed with the service I’ve received thus
I’m very impressed with the service I’ve received thus far. I was advised of the details of my service. I was also thanked & called. I felt like a Priority…LOL.
I’m very impressed with the service I’ve received thus
I’m very impressed with the service I’ve received thus far. I was advised of the details of my service. I was also thanked & called. I felt like a Priority…LOL.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Lexus Newport News.
Sales experience was fine.
Sales experience was fine. It went smoothly with no surprises. The sale rep. Was very knowledgeable and friendly.
Sales experience was fine.
Sales experience was fine. It went smoothly with no surprises. The sale rep. Was very knowledgeable and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
I always receive excellent service at this dealership!
I always receive excellent service at this dealership!!! Although my car is not a Lexus; they provide stellar treatment!!!
I always receive excellent service at this dealership!
I always receive excellent service at this dealership!!! Although my car is not a Lexus; they provide stellar treatment!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Excellent service.
Excellent service.clean service center. Friendly associates. Service performed in the time stated. Car was clean after service.
Excellent service.
Excellent service.clean service center. Friendly associates. Service performed in the time stated. Car was clean after service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Lexus Newport News to be a positive one. Please don't hesitate to reach out if you need anything else.