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Rod Hatfield Used Car Factory

(63 reviews)
Visit Rod Hatfield Used Car Factory
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2015 state dealer award
View 6 awards
2015 state dealer award 2014 state dealer award 2013 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(859) 354-2211 (859) 354-2211

Inventory

See all 168 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2021.
At Rod Hatfield Used Car Factory our vision is to provide a memorable streamlined vehicle purchase to our guests. Most of our diverse inventory is bought in bulk at wholesale price have just one previous owner and an accident-free history which are then professionally serviced by our certified technicians. What does this mean for you? It means your next pre-owned vehicle from us will be one of excellent condition and mechanical quality both at a fair price enabling you to buy with confidence straight from the factory in Nicholasville Kentucky.
Buy with Confidence Straight from Factory in Nicholasville Kentucky.

Service center

Phone number (859) 354-2211

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

(63 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rod Hatfield Used Car Factory from DealerRater.

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Everyone was super nice and so helpful to me and my

Everyone was super nice and so helpful to me and my family. I would refer anyone to come shop with them.

Everyone was super nice and so helpful to me and my

Everyone was super nice and so helpful to me and my family. I would refer anyone to come shop with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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I am not pleased at all.

I am not pleased at all. The car is already having issues, and with the things I was told was in good condition. I have called many times and I am always told everyone is in meetings. I plan to contact a lawyer soon if I don’t get a call soon.

I am not pleased at all.

I am not pleased at all. The car is already having issues, and with the things I was told was in good condition. I have called many times and I am always told everyone is in meetings. I plan to contact a lawyer soon if I don’t get a call soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Steve and his staff are amazing people and they helped me

Steve and his staff are amazing people and they helped me and my wife get not only 1 newer vehicle but 2 newer vehicles!

Steve and his staff are amazing people and they helped me

Steve and his staff are amazing people and they helped me and my wife get not only 1 newer vehicle but 2 newer vehicles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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It was some things that they felt that I was responsible

It was some things that they felt that I was responsible for. There’s a few things that should’ve been done. They wanted to charge me for that. I know was my responsibility. The vehicle was still dirty on top of the car, they only watch the side of the vehicle. Navigation system should’ve been working. Also the key fob.

It was some things that they felt that I was responsible

It was some things that they felt that I was responsible for. There’s a few things that should’ve been done. They wanted to charge me for that. I know was my responsibility. The vehicle was still dirty on top of the car, they only watch the side of the vehicle. Navigation system should’ve been working. Also the key fob.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re truly sorry for the disappointing experience and 859 354 3500 to discuss these concerns in detail. Your satisfaction is our priority, and we’re committed to restoring your trust. Take care!

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Everyone did an amazing job on getting my truck

Everyone did an amazing job on getting my truck refinanced and I’m very happy with the results

Everyone did an amazing job on getting my truck

Everyone did an amazing job on getting my truck refinanced and I’m very happy with the results

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Great Experience.

Great Experience. Had me approved before I got to the dealership. No waiting or games. I would definitely recommend. Best car buying experience I’ve had.

Great Experience.

Great Experience. Had me approved before I got to the dealership. No waiting or games. I would definitely recommend. Best car buying experience I’ve had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Service took care of my needs quickly and professionally.

Service took care of my needs quickly and professionally. The rear differential went out of my 16 ram. They found a low mileage differential and contacted my warranty company got everything approved.i dropped my truck off in the morning and drive it home that evening.

Service took care of my needs quickly and professionally.

Service took care of my needs quickly and professionally. The rear differential went out of my 16 ram. They found a low mileage differential and contacted my warranty company got everything approved.i dropped my truck off in the morning and drive it home that evening.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Horrendous place to buy a car from save your money and go

Horrendous place to buy a car from save your money and go to a different dealership. Communication was terrible between the dealership and the car service area. Was promised free oil changes and tire rotation when purchasing the car through them with the purchase of extended life warranty. This was a lie, and they would not honor what I was told multiple times throughout the day. Communcation is terrible at this place and they will lie to you repeatedly just to sell the car and won't honor any of these promises.

Horrendous place to buy a car from save your money and go

Horrendous place to buy a car from save your money and go to a different dealership. Communication was terrible between the dealership and the car service area. Was promised free oil changes and tire rotation when purchasing the car through them with the purchase of extended life warranty. This was a lie, and they would not honor what I was told multiple times throughout the day. Communcation is terrible at this place and they will lie to you repeatedly just to sell the car and won't honor any of these promises.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They sold us a lemon.

They sold us a lemon. Will tell everyone through media to not do business with them.

They sold us a lemon.

They sold us a lemon. Will tell everyone through media to not do business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We want to address your concerns and make this right. Please call us at 859 354 3500 to discuss the issues with your vehicle in detail and find a solution that restores your trust.

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Multiple 2.

Multiple 2.5 hour trips for we owe parts for a vehicle purchased for my sim and still not complete. Very poor communication and service

Multiple 2.

Multiple 2.5 hour trips for we owe parts for a vehicle purchased for my sim and still not complete. Very poor communication and service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re deeply sorry for the inconvenience of multiple 2.5-hour trips and the delays in getting the owed parts for your son’s vehicle, as well as the poor communication and service. Please call us at 859 354 3500 so we can resolve these issues. Thank you for bringing this to our attention. Take care!

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