Reviews
Service Area
Service staff very pleasant and informative. I usually work with Gary. The however is that the management needs to add service persons. The staff in sales were polite and friendly. Mike in finance was extremely helpful.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Lynn, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at our dealership. Burrell Nadeau Service Manager bnadeau@rosecjd.com 651-633-3500
Great Service
Gary is always so good to me. All the service techs and administration is helpful too. last but definitely not least the ride service was so great to me, even in a snowstorm
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Laura. Thank you for taking the time to share your thoughts on working with Gary and our team. It is good to know that your customer service experience was great even in a snowstorm. We appreciate your business and hope to see you again soon! Burrell Nadeau Service Manager bnadeau@rosecjd.com 651-633-3500
As always,,great job
careful with my vehicle, professional approach, oil change done quickly, great follow-up to make sure I was good with my visit...awesome job by Gary and Rob
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Roseville Chrysler Jeep Dodge Ram! We're always happy to help in any way possible. Come back soon if there's anything else that Gary or Rob in our service department can assist you with! Burrell Nadeau Service Manager bnadeau@rosecjd.com 651-633-3500
Oil Change
Great service, quick, nice waiting area. Technician recommended new tires and provided a quote for new tires for my vehicle. Very satisfied with service. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Alyssa, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Burrell Nadeau Service Manager bnadeau@rosecjd.com 651-633-3500
They had helpful and quick service. Any questions I had...
They had helpful and quick service. Any questions I had were answered fully, and they were kind enough to be flexible with my pick up time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Helen, Thank you for sharing your experience with us! We're happy to hear our staff was able to take great care of you and listen to all of your needs. We truly appreciate your feedback! Burrell Nadeau Service Manager bnadeau@rosecjd.com 651-633-3500
Service door opened just b4 I pulled up like they were...
Service door opened just b4 I pulled up like they were expecting me! These little things make the experience so much better. Prompt, courteous & professional. In & out like a rock star. Thanks, -Brogan Flanagan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brogan, Thank you for choosing Roseville Chrysler Jeep Dodge Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Burrell Nadeau Service Manager bnadeau@rosecjd.com 651-633-3500
Service was quick and effective. They fixed a problem...
Service was quick and effective. They fixed a problem that 2 other dealerships could not solve. They communicated the status of my repair well. I’m very happy with my experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and for this review. We're happy to hear Jake and our team were able to serve you and demonstrate our commitment to great service and more importantly fix your vehicle issue. If there is anything we can assist you with in the future, please let us know. Burrell Nadeau Service Manager bnadeau@rosecjd.com 651-633-3500
Thanks for taking care of my daughter and her Jeep...
Thanks for taking care of my daughter and her Jeep wangler fast service getting it back to her we are from Indiana great service thanks Gary
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Gary was able to get your daughter back on the road and exactly what she needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Burrell Nadeau Service Manager bnadeau@rosecjd.com 651-633-3500
Bruce was great! Really worked with us and got us the...
Bruce was great! Really worked with us and got us the best deal possible with the lowest price and best discounts. Couldn’t recommend a better salesman. You can’t go wrong!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Bruce was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Justin Grenz General Sales Manager jgrenz@rosecjd.com 651-633-3500
Satisfaction mixed with dissatisfaction
I was told when I arrived that my coupon for the Synthetic Blend oil could not be used because the dealership didn't stock synthetic blend oil. I've never been told that by another dealership before, so I was a bit surprised/disappointed. I discussed with the service writer that my Nitrogen filled tired for some reason are still loosing a good bit of pressure during the winter, even though I was led on to believe this wouldn't happen. I got the tires filled at the Hopkins dealership, but thought Roseville could add a couple pounds of pressure to each tire to help since I was there getting an oil change. But, like synthetic blend oil, they don't have nitrogen. I'm happy I got a conventional oil change and tire rotation for a reasonable price in the end, but I can't call this the best dealership experience I've had. Regarding quality of work, that is hard to gauge. I wasn't there when the tires were rotated to know for sure that was even done, same for the oil change. I just take it on faith it was. And certain can't speak to the level of quality.
- Customer service —
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review, Joe. We appreciate all feedback and strive to make sure our customers leave happy. If there is anything we can assist you with in the future, please let us know. Burrell Nadeau Service Manager bnadeau@rosecjd.com 651-633-3500