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eCarOne

(2,845 reviews)
Sales hours: 9:00am to 6:00pm
View all hours
Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
(972) 829-4572 (972) 829-4572

Reviews

(2,845 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of eCarOne from DealerRater.

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Phenomenal Service

My experience with Vince and the whole crew at E Car One was painless and as easy as possible. I will use them over and over for all my car needs. Highly recommend Vince and the whole team at E Car One. Thank You for a comforting experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best Experience Yet

Best Experience I've had buying a car, we handled 90% by email, Justin had everything ready for me when I arrived, papers signed and on the road in an hour. Will be back for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

WOW!!!!!!!

We found E-Car One during an on line search for a particular car we were seeking, knowing nothing about them. Were we ever lucky--words cannot adequately express our incredible experience throughout. Elias was just wonderful in dealing with him--very honest, very informative and very friendly from the get go, making this such a positive car-buying experience like no other we've ever received from any other dealer in the past. Kudo's to a GREAT TEAM!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Purchase

Our sales representative was very informative. He was patient with my multiple questions. He pulled the truck up and looked at it personally and gave me details over the phone. This was a quick and easy buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

What an amazing experience

My wife and I had a wonderful experience upon purchasing our Mercedes from E-Car One. The process was absolutely seamless, thanks to our amazing salesman, Ash, who should write a book on how to sell a car. Ash was very attentive to our needs. There was no high-pressure sales tactics on Ash's part. And after test-driving cars one day, he never blew up my cell phone or bugged me and asked me about returning to purchase a car. Ash was extremely informative, very personable, very polite, and he promptly gave us the deal of a lifetime. In fact, Ash was so courteous I wanted to buy TWO cars from him. The bow that Ash placed on our car at the end of our purchase was a lovely touch that we'll never forget. If you're not buying your luxury car from E-Car One, you're doing yourself a disservice. So what are you waiting on? Make the mad dash over there and save some cash with Ash!!! -- Dwain and Gwendolyn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Repeat Customers

We have purchased several vehicles from them and we always feel we are getting a fair price for the new car as well as the car we are trading. We love how easy it is.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I would buy from them blindfolded

Best dealer in the US. My third car and not my last. Jared, Masood and that old xxx Ozzie are amazing. Customer service is top notch and the cars they get are as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

This was the best car buying experience. Huge inventory available in minutes. It made the six hour drive totally worth it. We will be back when it's time to replace our over vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Remarkable Patience; Superior Guidance

I had a fantastic experience at E CarOne that I would absolutely recommend to anyone. I was ready for a new vehicle and ready to reward myself with a "premium" vehicle. Beyond that, I had a number of conflicting interests and I was torn. No only was Kyle Hermann remarkably patient with me as I went back and forth, he carefully listened and guided me through a number of options until we found what turned out to be the perfect vehicle for me, in outstanding condition, at a very fair price. I was treated with respect and consideration. The process was the opposite of the usual pain associated with vehicle shopping and the result is a vehicle and proud to own. Thank you, Kyle Hermann and E CarOne!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service after sale is lacking sales reps are shady

I purchased a vehicle with an additional 100,000 mile warranty. I cancelled the warranty and was due a refund. Josie is apparently the only one who can process this, but she never answers the phone and never returns phone calls. It took me over 2 months to receive the refund. I went in person and she wasn't available. I called over and over. I had her paged. Nothing works at all. I finally was able to speak to a manager who was able to cut me a check the same day. When I purchased the vehicle my sales rep showed me documentation of how they paid more for the vehicle than I was paying. If anyone believes that they are crazy. In financing in order to receive a "discount" they added a bunch of stuff I didn't want to the invoice without telling me. One of the cameras on the vehicle was missing upon delivery. It was replaced. That is the only positive of this transaction.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.