Forest Lane Chrysler Dodge Jeep Ram

We were in and out in less than 4 hours. Fast and super efficient car buying experience for sure. We will definitely come back here in future. Jesus was great and would like to recommend him to anyone who’s interested in buying here.

Probably the worst car buying experience I’ve ever had! I walked in on Monday told the receptionist I wanted to build and potentially order a gladiator. She directed me to a salesman by the name of Mario. I sat down and built it out completely with him. When we finished we talked about what I needed to do to get the deal done. He said $500 deposit, I said cool let’s do it. He said the manager that would order it for me wasn’t in. He printed out 2 copies of my build. Gave me one and kept the other and said “my manager will be here tomorrow, give me your email and I’ll have him build this out for you and we will send you the buyers order”. Next day I didn’t hear anything. I go back 2 days later on Wednesday to finalize everything. Mario says “manager is here, let’s build it out again” so we build it out again, price is about $6000 different. I ask what’s the difference and he says “I have no idea, give me a second” he goes into the back with the managers for about 15 minutes. Comes out and says, “good news and bad news”, confused, I said “ok? What’s going on?”. He responds with “bad news, on Monday, I quoted you for a 2021 and I can’t have those built anymore, and the 2022 is $6000 more” I said “ok I’m not interested then thanks anyways” he stops me and says well the good news is we can get you into a 2022 and due to the miscommunication we will honor the price of the 2021. I was excited, figured I was gonna get the jeep I wanted exactly how I wanted it built. Friday morning around 11am I still hadn’t heard from anyone so I called Mario to follow up. He said to give him an hour and he will have a buyers order in my email. Fast forward to about 4pm, left work an hour early I go to the dealership and ask for Mario. I was told he was currently out and I explained I was ready to order. The receptionist calls Mario and Mario tell her to put me in contact with a manager by the name of Brandon or Brendan, She goes and talks to Brandon/Brendan and comes out and says “he will be right with you” I waited about 15 mins and then went back for an update. Was told Mario was about 5 minutes away and that we could wrap this up. About 10 mins later another individual who I believe was a manager asked me if I’d been helped since I was aimlessly walking around the dealership for about 30 minutes at this point. He calls Mario and tells me “he’s literally pulling into the parking lot, have a seat at his desk he’ll be right in” waited another 10’minutes and nobody shows up. At this point i haven’t spoken to Brandon or Mario in the 40 minutes I’ve been in the dealership ready to place an order. After waiting about 45-50 minutes I decide that I didn’t want to wait around any longer and that since they knew I came in to order, they’d respond to me fairly quick. I was wrong. I didn’t hear from anyone until I called back and asked to speak directly to someone who could complete my build. I was transferred to Brandon/Brendan who then tells me he had no idea any of this happened and that he could offer me $500 off for the inconvenience but wouldn’t be anywhere close to what I was quoted on the build out by his sales man. Horrible experience and extremely frustrating to be given that run around.

The service department was very professional,knowledgeable, and easy to work with. Especially Jesse! He delivered on time and called and updated me on a regular basis.

The service I received exceeded my expectations! I received great customer service throughout the entire process! They even delivered the car to my home. I will definitely be using them again.

The greeter was very pleasant, should have asked her name but she is in the perfect spot as she treated my very well when I arrived and when I left.

I have to say you are in the market for a new or used vehicle, you would be hard-pressed to find another dealership with great selections with great prices but most of all efficient and truly professional and honest staff such as Jesus at Forest Lane Dodge Jeep Ram. My process was great from the beginning of looking a the vehicle online to driving in person down to financing with and signing the documents all in a few hours.

Oil change and tire rotation was fast and easy. Service dept Mgr was friendly and responsive. Car wash was provided even though I did. Or request it. I will go back again.

The purchase from start to finish was extremely simple. NO PRESURE NO HYLPE just straight, fair dealing with EXCELLANT Sales and Customer Service!! Other Dealerships need to take note! Other dealers need to pay attention how Forest Lane Chrysler Jeep Dodge takes care of the customers!!

Came here for a oil change and it was done fast and I didn’t have to wait long. Staff was friendly and very helpful

The service department is always efficient and friendly and in a timely manner. I have had trouble getting in other dealerships simply for an oil change.