Koons Woodbridge Ford

Alot of communication before I drive the 3 hours to dealership.car was not ready when I arrived. 6 hours at dealership.

My experience with Peter Azanon as a sales manager was very disappointing. I found him to be rude and impatient in his interactions with me, and I also observed him speaking to the sales team in a disrespectful and dismissive manner. Instead of providing constructive guidance or support, his communication often came across as abrupt and unprofessional, which made the work environment uncomfortable. Based on my experience, I would not recommend working under his management or the Ford Koons dealership

My wife and I spent an entire afternoon/evening speaking to Syed about the purchase of a vehicle. As we were working out details he abruptly stopped responding. I sent an email the next morning asking for a different salesman and a short time later Syed called me to tell me that "someone" had sold the vehicle I was interested in. This is the exact reason car salesman are labeled as sleezy.

On Saturday I contacted Koons Woodbridge Ford inquiring about a vehicle and requesting pricing information. I was told they only accept offers in person. On Monday evening, my family and I visited the dealership to inspect a 2024 Ford Gold Certified Raptor. After negotiations, the dealership agreed to reduce the price by $1,000. We reached a verbal agreement, and the vehicle was taken back for detailing. Prior to that, I specifically advised the salesman, Greg, that the matte left rear wheel arch could not be buffed and would need to be refinished or replaced if any work was done. Upon return less than 30 minutes later, the detailer had buffed both the right rear quarter panel scratches and the matte wheel arch to a glossy finish, visibly damaging the factory texture. The “detailing” consisted of nothing more than a wash and these improper buffing attempts. At approximately 10:30 PM, the dealership requested an updated insurance card, which I could not produce on the spot. In finance, they quoted a significantly higher interest rate than my credit union and repeatedly avoided disclosing the full loan terms, focusing only on the monthly payment despite my repeated requests for complete documentation. The vehicle was advertised as Ford Gold Certified, yet no certification paperwork, service records, or oil change history could be provided. They insisted the Carfax was sufficient and pressured me to sign the purchase documents without proof of the 7-year/100,000-mile warranty. The used car manager even suggested I drive the truck home on a dealer tag and just signing without any documentation. I declined to proceed as we agreed to get the documents the next day and left the dealership around 10:45 PM, thanking Greg for his time. The following day I obtained full financing approval from my credit union by noon. Greg then texted me back and forth through the day that the Gold Certified documents and the service invoice were now available and invited me back. Greg stated they might be able to beat my rate. I let Greg know we were on our way to the dealership. After driving with my father over 1.5 hours, I was told to turn around when I was only four miles away because they were working another deal remotely. The cumulative issues over two days and five hours of driving time left me extremely frustrated. The used car manager claimed he had not received any of my messages from Greg, which I knew to be false. In my anger I raised my voice and used inappropriate language towards the used car manager. I fully take responsibility for losing my temper. My reaction was the direct result of repeated inconsistencies, lack of transparency, and unprofessional handling throughout the entire transaction. The used car manager then told me to “get the xxxx out,” ending any possibility of me purchasing a vehicle ever. This experience has completely eroded my trust in Koons as an organization. I would strongly advise anyone considering a purchase here—especially a high-value certified vehicle—to look elsewhere.

I don’t typically leave negative reviews, but after two frustrating experiences in as many weeks, I feel it’s warranted. About two weeks ago, my family came in ready to purchase a Bronco, only to find out it was being sold to someone else as we were literally walking in. Disappointing, but we decided to give the dealership another chance. This weekend, I returned to look at an Explorer that was clearly listed on both Cars.com and the dealership’s website. After taking it for a test drive, which was cut short to about 15 miles due to barely having any gas, we sat down to discuss pricing. That’s when things went from frustrating to unacceptable. I was quickly told that the online price was incorrect and that the actual price would be about $13,000 higher. No explanation, no accountability, and notably, the sales manager didn’t even come out to address the situation. Twice in two weeks, my family’s time was wasted due to poor communication and misleading listings. At a minimum, customers deserve accurate pricing and basic respect when issues arise. Unfortunately, that was not our experience here.

I made an appointment to test drive a vehicle for Saturday 2/28 made it the beginning of the week .Just before I get there Sammy called and asked how far i was out,I said 25 minutes I drove 80 miles to get there ,he had the ordacity to tell me they sold it on line 5 minutes ago, they new it wasn't there they do that to get you in thinking you gonna buy anything. I walked out I am so xxxxxx, Wasting my dame time and gas I would not recommend their xxxxx to any one

Only giving them 2 stars because of the salesperson. Greg was very attentive and got me into a truck that I thought I had really liked. The problems did not begin until I was ready to take the truck home. After being in the dealership for ~4 hours and ready to take my truck home, I was told that they had to complete a state inspection on the vehicle. It was downhill from there. I received the truck the next day to find the porters bitten fingernails in the vehicle, yuck. I turned the radio on and the volume was turned up to 25/30. Someone was jamming on the way to me. Lol. The biggest problem was not even having the vehicle one whole day. The check engine light came on. Seriously?? I called the dealership to make them aware and was pretty much cast aside. Was told your warranty should cover. Mind you I have had this vehicle one day! My only option according ro the sales manager is to bring the vehicle back to Woodbridge for them to look at. Please people avoid this dealership they are crooked and customer service is awful. Will never return here for another vehicle. Spend your hard earned dollars elsewhere

We drove 4 1/2 hours based on assurances the truck would be ready and could close a deal right then. I offered a credit card to provide earnest money on the deal which was rejected and was sent a dealer Deal Sheet # 12619 listing all costs and final price (see attached). He had my cell phone number and I was on time. He waited until I was seated and told me the truck was sold 20 minutes earlier. Then he and a sales manager? tried to sell me a truck that I repeatedly said I was not interested in. I finally told them a price I would consider concerning the outgoing model year and what was below what I could do locally and to "make things right" . And car dealers wonder why they are not trusted (2024 KPA Dealership Trust Survey conducted by The Harris Poll). Knowing I was coming, a reasonable salesman would insure the car would be available by placing a temporary hold on anyone selling it until after the time I said I would be there. The process turned into all the appearances of a classic bait and switch where the salesman knew if it was sold he could convince me to buy from older in stock vehicles. The alternative to that manipulation is indifference to buyers time and resources where a day of 2 peoples lives were wasted driving to this dealership. Time is a resource that can't be replaced. We traveled 244 miles @ 70 cents per mile (IRS mileage rate)=$140.80 round trip $341.60 is a real cost not including eating on the road. They knew I wasn't local so why would they care if I never returned update The way I see it this is what should have happened 1)The salesman should have put a temporary hold on the vehicle since he knew what time I was coming that day and the distance I was travelling and since he acknowledged it would be there by email and what the price was. Although it wasn't stated I assumed if I didn't show by the agreed time then it would be on me that the truck was unavailable. We are not talking about holding the truck for days here, although he did state on the phone that it was unlikely the truck would be sold if I couldn't be there until monday. He stated they couldn't take a credit card as earnest money and that it wouldn't be necessary. At that point He should have put on a hold or called me back if it wouldn't be available. We then spent 4+ hours on the road. 2) When he told me after I got there that the truck was sold 20 minutes earlier he said they would see if one was available at another dealer that day. Based on my searches I knew there were none in a hundred mile radius. He came back with the sales manager and said there weren't and then tried selling me a 2025 after I made it clear I wasn't interested at all. At that point he could have done one of several things a) offered to get one at the quoted price and since I had driven all that way delivered it to me. b) offered to fill my gas tank and bought dinner as a good will gesture. Instead ... crickets until the Customer relations manager contacted me about my posted google review. communications with Customer Relations Manager had no positive results. I gave the dealer or sales people involved Koons Ford, Woodbridge, Va an opportunity to prove good faith and that this was not representative of their dealership and that they would "make things right" or at least acknowledge they were wrong and send some token of goodwill. I was given the GMs number and extension and decided not to further respond to him after I received no response from him regarding clarification of an email he sent with a cc to the salesman Gregory Gibson and Sales Manager Abdi Kadir on Dec 9 with several pages of html that I couldn't convert to legible text using several html tools. I made the decision that the onus of contact is on them to reach out to me not for me to chase them down. The Customer Relations Manager is the only one that reached out and responded. I acknowledge that she is in a tough spot and have no complaints regarding her.

They lie in the phone to get you in the dealer and try and say you don’t understand. They try and say that 2/32 tires are acceptable to sell on 2022 model years. Scam artists

👎👎👎👎👎👎👎👎👎👎👎👎👎👎 Wasting people time and don’t believe there clean Carfax report. I drive more than four hours to check a car for my family which they provided clean Carfax no accident but after getting there, I notice the door for driver side is completely damaged and repaired and they pretend that they don’t know about it. Don’t do business with any Koons again