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Koons Woodbridge Ford

4.2
(484 reviews)
Visit Koons Woodbridge Ford
Sales hours: 10:00am to 7:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 10:00am–8:00pm 7:00am–7:00pm
Tuesday 10:00am–8:00pm 7:00am–7:00pm
Wednesday 10:00am–8:00pm 7:00am–7:00pm
Thursday 10:00am–8:00pm 7:00am–7:00pm
Friday 10:00am–8:00pm 7:00am–7:00pm
Saturday 10:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (703) 565-2138 (703) 565-2138
Used (703) 565-2143 (703) 565-2143
Service (703) 910-3918 (703) 910-3918

Inventory

See all 677 vehicles from this dealership.

Special offers

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About our dealership

Koons brings the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk-around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!
When you're talking cars, you're talking Koons!

Service center

Phone number (703) 910-3918

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.2
(484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

BEWARE!

BEWARE!! Their sales practices are intentionally misleading and untrustworthy. My husband and I identified a vehicle to purchase. We spent several hours communicating with a salesperson and going through the financial approval process. I repeatedly asked the sale person and the finance person if I could put a deposit down to hold the car as we are 2.5 hrs away and wanted to know the financing rate before we made the drive. We did not get a straight answer from either the salesman or the finance dept and were led to believe we were all set. We were sent the sales offer and told to call back the next morning with our bank's rate so that they could see if they could offer better. I confirmed with the sales person we be there the next day by 1 pm and would be prepared to make the purchase. I get texted today that the car was sold! When I called this morning that said they don't accept deposits. If that had been communicated clearly when I asked, we would have made the drive yesterday. At best that is misleading communication best. The omission of needed information when asked is deceptive in practice. Won't ever get our business. Note car is still listed for sale.

1.0

BEWARE!

BEWARE!! Their sales practices are intentionally misleading and untrustworthy. My husband and I identified a vehicle to purchase. We spent several hours communicating with a salesperson and going through the financial approval process. I repeatedly asked the sale person and the finance person if I could put a deposit down to hold the car as we are 2.5 hrs away and wanted to know the financing rate before we made the drive. We did not get a straight answer from either the salesman or the finance dept and were led to believe we were all set. We were sent the sales offer and told to call back the next morning with our bank's rate so that they could see if they could offer better. I confirmed with the sales person we be there the next day by 1 pm and would be prepared to make the purchase. I get texted today that the car was sold! When I called this morning that said they don't accept deposits. If that had been communicated clearly when I asked, we would have made the drive yesterday. At best that is misleading communication best. The omission of needed information when asked is deceptive in practice. Won't ever get our business. Note car is still listed for sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We apologize for the frustration and confusion you experienced. Clear communication is crucial, and it's disappointing to hear that we fell short in this instance. We would like to understand more about what happened here so we can address it properly. Please reach out at your convenience if you're willing to discuss further. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572

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1.0

BEWARE!

BEWARE!! Their sales practices are intentionally misleading and untrustworthy. My husband and I identified a vehicle to purchase. We spent several hours communicating with a salesperson and going through the financial approval process. I repeatedly asked the sale person and the finance person if I could put a deposit down to hold the car as we are 2.5 hrs away and wanted to know the financing rate before we made the drive. We did not get a straight answer from either the salesman or the finance dept and were led to believe we were all set. We were sent the sales offer and told to call back the next morning with our bank's rate so that they could see if they could offer better. I confirmed with the sales person we be there the next day by 1 pm and would be prepared to make the purchase. I get texted today that the car was sold! When I called this morning that said they don't accept deposits. If that had been communicated clearly when I asked, we would have made the drive yesterday. At best that is misleading communication best. The omission of needed information when asked is deceptive in practice. Won't ever get our business. Note car is still listed for sale.

1.0

BEWARE!

BEWARE!! Their sales practices are intentionally misleading and untrustworthy. My husband and I identified a vehicle to purchase. We spent several hours communicating with a salesperson and going through the financial approval process. I repeatedly asked the sale person and the finance person if I could put a deposit down to hold the car as we are 2.5 hrs away and wanted to know the financing rate before we made the drive. We did not get a straight answer from either the salesman or the finance dept and were led to believe we were all set. We were sent the sales offer and told to call back the next morning with our bank's rate so that they could see if they could offer better. I confirmed with the sales person we be there the next day by 1 pm and would be prepared to make the purchase. I get texted today that the car was sold! When I called this morning that said they don't accept deposits. If that had been communicated clearly when I asked, we would have made the drive yesterday. At best that is misleading communication best. The omission of needed information when asked is deceptive in practice. Won't ever get our business. Note car is still listed for sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We apologize for the frustrating experience you and your husband had with our sales team. Clear communication is crucial, and it's disappointing to hear that we fell short in this instance. We understand how misleading information can be upsetting, especially after investing so much time. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572

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5.0

Great customer service.

Great customer service. As soon as I got there for my appointment I was helped and my Technician was fast with fixing my truck.

5.0

Great customer service.

Great customer service. As soon as I got there for my appointment I was helped and my Technician was fast with fixing my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience! We're glad to hear our team at Koons Woodbridge Ford provided quick and efficient service. Safe travels with your truck!

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1.0

Hello, Unfortunately the dealership has not responded

Hello, Unfortunately the dealership has not responded to the questions I emailed them. Thank You

1.0

Hello, Unfortunately the dealership has not responded

Hello, Unfortunately the dealership has not responded to the questions I emailed them. Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

I am sorry to see the low rating, as customer service is our priority. I would like to see what I can do to help. Would you please contact me directly when you have the chance? Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572

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5.0

Great car buying experience, everybody I worked with was

Great car buying experience, everybody I worked with was courteous and professional, especially Samuel! Would definitely recommend this dealership to others.

5.0

Great car buying experience, everybody I worked with was

Great car buying experience, everybody I worked with was courteous and professional, especially Samuel! Would definitely recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Byron, we're delighted to hear that Samuel and the team at Koons Woodbridge Ford provided you with a great car-buying experience. Thanks for recommending us!

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5.0

Employees are extremely knowledgable of their assigned

Employees are extremely knowledgable of their assigned duties and responsibilities. In particular, from scheduling appointments, interpersonal skills, and their overall knowledge maintenance and services.

5.0

Employees are extremely knowledgable of their assigned

Employees are extremely knowledgable of their assigned duties and responsibilities. In particular, from scheduling appointments, interpersonal skills, and their overall knowledge maintenance and services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Koons Woodbridge Ford impressed you with their expertise and service. Thanks for the positive feedback!

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1.0

Very Disappointed with the service at this dealership,

Very Disappointed with the service at this dealership, they made me waste my time, they told me I had to put a really high down payment. They never told me how much was my payment or interest rate. All I kept hearing was that someone else was interested and to take it or leave. Very unprofessional. I will never come back or refer people to this dealership

1.0

Very Disappointed with the service at this dealership,

Very Disappointed with the service at this dealership, they made me waste my time, they told me I had to put a really high down payment. They never told me how much was my payment or interest rate. All I kept hearing was that someone else was interested and to take it or leave. Very unprofessional. I will never come back or refer people to this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your experience. We strive for professionalism and transparency in all our dealings, so it's disappointing to learn we fell short here. If you're open to discussing this further, please reach out at your convenience. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572

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5.0

I received well needed help from Chester and the

I received well needed help from Chester and the financial office. I definitely will go back for service to my car.

5.0

I received well needed help from Chester and the

I received well needed help from Chester and the financial office. I definitely will go back for service to my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear Chester and our financial team at Koons Woodbridge Ford provided the help you needed. We look forward to seeing you again for your car service!

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5.0

It was very easy and convenient to schedule an

It was very easy and convenient to schedule an appointment. My point of service representative was excellent and even threw in a car wash for me.

5.0

It was very easy and convenient to schedule an

It was very easy and convenient to schedule an appointment. My point of service representative was excellent and even threw in a car wash for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that scheduling was a breeze and you enjoyed the extra car wash! Thanks for choosing Koons Woodbridge Ford.

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5.0

Great service by staff.

Great service by staff. I waited for the car and it was delivered within estimated time

5.0

Great service by staff.

Great service by staff. I waited for the car and it was delivered within estimated time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Raul, we're delighted to hear that our team provided timely and excellent service! Thank you for choosing Koons Woodbridge Ford!

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