Curry Honda

Really disturbing experience at Curry Honday this morning after having been a loyal customer for nearly 10 years. Curry Honda Service tried to NOT honor the Honda Service Pass provided with new car purchases. We purchased a new 2026 Honda HRV at the end of last year. While we wanted to purchase a slightly used car, our service advisor Augustine Kim convinced us that the incentives were so good on the 2026s, that we should get a new car. One of the many incentives was 2 complimentary oil changes in the first year. When my husband brought the car in this morning for our second comp oil change, the advisor (Daniel Obando) said that the service request wasn't processing as complimentary so he called the "warranty rep" who he said indicated that they weren't "honoring those anymore". He'd also told my husband that the B1 service included a brake service in addition to the oil change. My husband then called me and we both spoke to the service manager Sara Stewart (whom I'd interacted with many times over almost 10 years as both an advisor and manager). Sara insisted that the salesman who sold us the car was misinformed and while the 2024-25 models included 2 complimentary oil changes, the 2026s only included one. To her credit, she told us that she'd "cover" the oil change due to the confusion but we both agreed that we'd pay for any additional services beyond the complimentary oil change. She asked though that I find the name of our salesman so she could correct him on this point. My husband then walked over and found our sales rep Augustine. He insisted that not only was Stewart incorrect, he pulled up the Honda Service Pass policy online that clearly stated that A1/B1 maintenance services were complimentary for our vehicle's first year or 12,000 miles (for MY26). At this point, one would think this would be completely resolved, correct? Not even close - this is where the lunacy begins. Instead of responding with something like, "I'm so sorry for the confusion. Of course, we'll honor the policy -- as the sales person standing in front of me has confirmed this is what you were told AND our own website states this in black and white". Inexplicably, she responded (per my husband), "That's just AI." Huh? It's the policy clearly written on Curry Honda's website - https://www.curryhondaga.com/honda-service-pass.htm. Then my husband says she claimed there was an asterik or fine print that supported her view that the 2026s only included one complimentary oil change. My husband asked her to show him that language but she couldn't. Later I conducted more research and found this FAQ doc. from another Honda dealership that clearly states that there's no specific number of complimentary maintenance services - instead, it's simply driven by the age/mileage/maintenance minder. Our car clearly met all three elements. I realized after reviewing the policy more closely that the B1 service should have been completely covered. Instead, we were charged $184.09 - which included a tire rotation and balance (discounted by $10 at our insistence since the rotation should have been complimentary) and a front and rear brake service that we likely didn't need at mileage of 8,796, but the service adivsor positioned it as "part of the B1 service." Clearly, they didn't just try and bait and switch; they doubled down on it. Sales pushes freebies to try to get you to buy a new car, then Service balks at providing the complimentary services as promised. This isn't terribly surprising in theory as bait and switch is certainly not new in the auto industry, but to see it live in person - our sales rep is literally standing there telling the service manager that she's not honoring Honda's clearly documented Service Pass policy - was unbelievable and made me wonder how many other Curry Honda customers may have paid for maintenance services that should have been completely free?

From our first contact with Grace through her thanking us for allowing her to walk us through our purchase Grace offered world class customer service. She sets an excellent example of how a perspective client should be handled. She kept us informed and updated on the entire buying process. Without any hesitation I would and will point family and friends to Curry Honda to be blessed with having Grace as an advisor through a vehicle purchase. I appreciate Grace being able to wipe away an hesitation in going through the process of purchasing a vehicle.

Jennie was amazing throughout the entire car-buying process! She was honest, patient, responsive, and genuinely cared about helping me. She made everything smooth and stress-free. Highly recommend working with her!

Excellent service! Very friendly, honest, and professional car dealer. Made the entire buying process smooth and stress-free!

Knowledgeable about the car and doesn't give a hard sell. Very easy to work with and I would happily do it again.

I had a great experience purchasing my new car from Curry Honda. My salesperson, Jennie Huang, did a great job communicating while I was searching for the best deal on a car that was available at several local dealerships. I received a fair purchase price and trade-in value from Curry Honda and the experience was very easy, with no sales pressure.

I had a wonderful experience working with Jennie Huang! She was incredibly friendly, patient, professional, and helpful throughout the entire process. She took the time to answer all of my questions, explained everything clearly, and never made me feel rushed or pressured. She genuinely cared about making sure I was comfortable and happy with my decision. Jennie made the whole car-buying experience smooth, easy, and stress-free. Her communication was excellent, and she was always attentive and responsive whenever I needed help. I truly appreciate all of her time and effort. I would absolutely recommend Jennie to anyone looking for a car at Curry Honda. She is amazing!

I went to three Honda dealerships in the Atlanta GA area in search for the best price and best customer experience in search of a very specific new Honda Civic (color, model and price). Between the 3 dealerships I reached contacted and visited, the salesperson and dealership that stood out were Adi at Curry Honda. I was firm on how I wanted my Honda purchase experience to be, and Adi stayed the course and eventually earned my business and earned Honda Curry a repeat customer.

She is an real nice representative, knowledgeable and professional. She works efficiently and treat customers with respect.

Grace is kind, humble and really cares about you. She did not sell me a car, she helped me get the car I wanted at the price I wanted. She never pressured me or made me feel like she was a sales person. Buying a car from Grace was like buying a car with the help of my sister! Really! I will be back to Curry for my service, because of Grace. Thank you Grace.