Reviews
Simon Saba is outsatnding sales man professional in
Simon Saba is outsatnding sales man professional in every step he helped me and made it so easy in my car purchse i recomed him to any one looking to buy a volvo new or preowned thank yo simon
Simon Saba is outsatnding sales man professional in
Simon Saba is outsatnding sales man professional in every step he helped me and made it so easy in my car purchse i recomed him to any one looking to buy a volvo new or preowned thank yo simon
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I had a terrible experience with this dealership.
I had a terrible experience with this dealership. I bought a 2022 Volvo S60 Recharge from them. It was advertised as the extended range. They delivered the car for free from Houston which was nice, However, when I got the car there was no charging cable to charge it. They said "you bought it as is". Okay. I had one. Charged the car and it was not the extended range as advertised. They had no remedy for that. I asked them to change the tires because I had a blow out on the previous Pirelli tires on my Volvo and totaled the car. They put cheap Chinese mud and snow tires on the car. A day and a half later the front tire was flat! Took to Discount tire and they found a cracked rim. I could not drive the car for over a month while they sourced a new rim. I had to stay on them and Shawn Prazers the manager actually went on spring break for a week without even mentioning it to me and having promised to take care of the rim. Total incompetence and ill will towards women who try to buy a car alone!
I had a terrible experience with this dealership.
I had a terrible experience with this dealership. I bought a 2022 Volvo S60 Recharge from them. It was advertised as the extended range. They delivered the car for free from Houston which was nice, However, when I got the car there was no charging cable to charge it. They said "you bought it as is". Okay. I had one. Charged the car and it was not the extended range as advertised. They had no remedy for that. I asked them to change the tires because I had a blow out on the previous Pirelli tires on my Volvo and totaled the car. They put cheap Chinese mud and snow tires on the car. A day and a half later the front tire was flat! Took to Discount tire and they found a cracked rim. I could not drive the car for over a month while they sourced a new rim. I had to stay on them and Shawn Prazers the manager actually went on spring break for a week without even mentioning it to me and having promised to take care of the rim. Total incompetence and ill will towards women who try to buy a car alone!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I don't know how they are at selling cars but their
I don't know how they are at selling cars but their service department is horrible. They kept my car for 22 days. At first they advised that although I had an appointment they were unable to work on my car because there was no service bay available. Then they admitted that they had no technician trained on suspensions and I would have to pay their hourly rate while he learned about suspensions and tried to figure out what to do. Then they stopped answering the phone and returning calls. Finally after 22 days and more than a thousand dollars, I got my car back. This is the third time I have had a really bad service experience there. I note that every time I have gone they have a completely new staff from Service Manager on down. It may be some time before they get competent. Meanwhile I recommend that you steer clear of this group.
I don't know how they are at selling cars but their
I don't know how they are at selling cars but their service department is horrible. They kept my car for 22 days. At first they advised that although I had an appointment they were unable to work on my car because there was no service bay available. Then they admitted that they had no technician trained on suspensions and I would have to pay their hourly rate while he learned about suspensions and tried to figure out what to do. Then they stopped answering the phone and returning calls. Finally after 22 days and more than a thousand dollars, I got my car back. This is the third time I have had a really bad service experience there. I note that every time I have gone they have a completely new staff from Service Manager on down. It may be some time before they get competent. Meanwhile I recommend that you steer clear of this group.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sam, was an excellent host and quick to accommodate my
Sam, was an excellent host and quick to accommodate my wants in the vehicle. Everyone was very helpful and efficient. Made my truck buying easy and pleasurable .
Sam, was an excellent host and quick to accommodate my
Sam, was an excellent host and quick to accommodate my wants in the vehicle. Everyone was very helpful and efficient. Made my truck buying easy and pleasurable .
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Rusty, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Simon Saba, was exceptiona!
Simon Saba, was exceptiona! Very kind and courteous from the get go. The truck I purchased was EXACTLY how it was described and pictured. We were on a tight time frame that day and he was accommodating in a quick and efficient experience. We’re very happy our newer vehicle and the professionalism of Simon
Simon Saba, was exceptiona!
Simon Saba, was exceptiona! Very kind and courteous from the get go. The truck I purchased was EXACTLY how it was described and pictured. We were on a tight time frame that day and he was accommodating in a quick and efficient experience. We’re very happy our newer vehicle and the professionalism of Simon
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rusty, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
We met Cardell Miles (sales) labor day afternoon late and
We met Cardell Miles (sales) labor day afternoon late and out with Volvo by closing. Did the comparison, price, and dealer items. Better than prior purchase with another dealer, thanks Grubbs!
We met Cardell Miles (sales) labor day afternoon late and
We met Cardell Miles (sales) labor day afternoon late and out with Volvo by closing. Did the comparison, price, and dealer items. Better than prior purchase with another dealer, thanks Grubbs!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Grubbs Volvo Cars Central Houston. We are always more than happy to assist you if anything else comes up. Take care!
Your typical sneaky car salesman.
Your typical sneaky car salesman. They definitely don’t go the extra mile as they advertise. Save your time and money and just go somewhere else.
Your typical sneaky car salesman.
Your typical sneaky car salesman. They definitely don’t go the extra mile as they advertise. Save your time and money and just go somewhere else.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Great attention to detail.
Great attention to detail. Nice staff and willing to work with people. Help with follow up items in progress but all expectations have been met.
Great attention to detail.
Great attention to detail. Nice staff and willing to work with people. Help with follow up items in progress but all expectations have been met.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This location is absolutely amazing.
This location is absolutely amazing. The staff is friendly and kind. I haven’t experienced this type of customer service in a very long time while purchasing a car. Thank you to the entire team at Grubbs. Special thanks to my car salesman Cardell Miles. He is exceptional to work it.
This location is absolutely amazing.
This location is absolutely amazing. The staff is friendly and kind. I haven’t experienced this type of customer service in a very long time while purchasing a car. Thank you to the entire team at Grubbs. Special thanks to my car salesman Cardell Miles. He is exceptional to work it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The service experience has been a nightmare.
The service experience has been a nightmare. My vehicle, which was in for a scheduled routine service, was not delivered on the committed day and time. No one calls back to update you on the status of your vehicle, even if you manage to get in touch with them.
The service experience has been a nightmare.
The service experience has been a nightmare. My vehicle, which was in for a scheduled routine service, was not delivered on the committed day and time. No one calls back to update you on the status of your vehicle, even if you manage to get in touch with them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (713) 714-0772.